Sorry should have looked deeper in my email folders. Came in earlier this morning. Doh.
I got my coupon about 45 minutes ago, and it was for the expected amount.
I applied it to some resources I was missing for TH361. Thanks, FL!
Thanks to FL for including Carta and a Hebrew audio bible in Logos 9!
DAL: The question is: why spend $100 just to get $10 back or even worse - dish out $600 to get $60 back? I think I like it better when they just give you a coupon ($10 or $20) to spend on whatever you like without having to spend a certain amount. It's like the thieves tele-radio evangelists that say they will give you a free CD of their sermon for a gift of $50 bucks or more LOL maybe not really but quite similar 😂 hehehe DAL
The question is: why spend $100 just to get $10 back or even worse - dish out $600 to get $60 back?
I think I like it better when they just give you a coupon ($10 or $20) to spend on whatever you like without having to spend a certain amount. It's like the thieves tele-radio evangelists that say they will give you a free CD of their sermon for a gift of $50 bucks or more LOL maybe not really but quite similar 😂 hehehe
DAL
In my case I got $10 each for packages that I wanted anyway. So why not get a coupon for something that I already wanted.
I contacted Customer Services by email yesterday and got a warm and prompt response that sorted out the issue for me. Thanks FL!
Vincent Chia: FYI, the coupon cannot be used on sales and discounted products. Only full priced items.
FYI, the coupon cannot be used on sales and discounted products. Only full priced items.
Oops! 😂😁😆
Kevin Todhunter: I contacted Customer Services by email yesterday and got a warm and prompt response that sorted out the issue for me. Thanks FL!
Poor me. Even the coupon code they sent me, which is a fraction of what I should receive, DOESN'T WORK. I have contacted customer service many times via email, as phone calls are prohibitively expensive for a Singapore based customer ... yet to no avail.
Very disappointing to say the least.
Director
Elyon Family Clinic & Surgery Pte Ltd
Singapore
This is not true. See the list of restrictions. Perhaps you're (justifiably) misunderstanding this restriction: "Promotional codes cannot be combined to get more than one discount on a product." That just means if you have a code for 10% off BDAG and 20% off BDAG that you'll be able to use only one of them; they don't stack. But if BDAG is on sale for $130, you could take another 20% off the already discounted sale price.
You can certainly use this order-level promo code to take $x off your order that includes products on sale, though you couldn't also use a $20 off birthday promo code (as per restriction this restriction: "Order-level discounts cannot be combined to get more than one discount per order.").
This was also my experience. Thank you, FL.
Grace and peace. <><
Phil Gons (Faithlife): Vincent Chia: FYI, the coupon cannot be used on sales and discounted products. Only full priced items. This is not true. See the list of restrictions. Perhaps you're (justifiably) misunderstanding this restriction: "Promotional codes cannot be combined to get more than one discount on a product." That just means if you have a code for 10% off BDAG and 20% off BDAG that you'll be able to use only one of them; they don't stack. But if BDAG is on sale for $130, you could take another 20% off the already discounted sale price. You can certainly use this order-level promo code to take $x off your order that includes products on sale, though you couldn't also use a $20 off birthday promo code (as per restriction this restriction: "Order-level discounts cannot be combined to get more than one discount per order.").
Dear Phil,
I would appreciate a clear explanation on how the coupons are awarded.
I spent roughly 3.6X dollars worth of coupon on two orders during the summer sales, both of which include a base package and only summer sales items.
I was given 2X for my coupon.
I have written to customer service many times for an explanation, and if needed, a correction.
My first coupon was for 1.1X amount. Then they cancelled that coupon and sent me a coupon for 2X dollars. I would appreciate your input.
For your reference, these were my summer sales orders:
Thanks in advance.
After contacting customer service and waiting an extra day while they reviewed my case, I did end up receiving my coupon code for the full $60 off. Glad this is finally resolved and hope any future sales are handled better than this one was. But, after a bit of a battle, all ended up well.
Hi Vincent,
Thanks for reaching out. We apologize for the inconvenience and confusion with the coupon code! I've done a manual check on your account, and have re-issued your coupon code for $380, which should be the correct amount. You should receive an email today with the updated code.
Again, I apologize for the inconvenience.
Thank you very very much Erin Glad it got sorted out!