Birthday voucher not working

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This post has 11 Replies | 0 Followers

Posts 665
James McAdams | Forum Activity | Posted: Fri, Sep 1 2017 9:44 AM

My birthday voucher came through today (really love that you do this), but it's not working at the moment.

It validates when it's pasted in - I get a green tick and the voucher code displays underneath - but I still get the same price.

Posts 244
LogosEmployee
Celeste Fiorillo | Forum Activity | Replied: Fri, Sep 1 2017 9:50 AM

Can you post here or email me a screenshot of your cart?

I checked your account and the discount, and it should be working.

celeste.fiorillo [at] faithlife.com

Posts 4724
David Paul | Forum Activity | Replied: Fri, Sep 1 2017 9:51 AM

Just wondering...is the birthday voucher a one-time thing? I got it when it first came out years ago, but haven't received one since, even though I've inquired about it.

Posts 3037
Forum MVP
PetahChristian | Forum Activity | Replied: Fri, Sep 1 2017 9:56 AM

David Paul:
is the birthday voucher a one-time thing?

No, it's every year, but you 1) have to be subscribed to personalized offers, and 2) completely filled out your profile.

Posts 665
James McAdams | Forum Activity | Replied: Fri, Sep 1 2017 9:58 AM

Celeste Fiorillo:

Can you post here or email me a screenshot of your cart?

I've just emailed it over.

Posts 17
LogosEmployee
Paul Kirby | Forum Activity | Replied: Fri, Sep 1 2017 10:05 AM

There was a technical error, but it should work now. Sorry for the inconvenience.

Posts 244
LogosEmployee
Celeste Fiorillo | Forum Activity | Replied: Fri, Sep 1 2017 10:07 AM

Just to clarify, it's now the "Logos" list you need to be on. You can check here: https://faithlife.com/account/email-preferences/en/

And this is where you fill in your birthday: https://faithlife.com/account/edit 

Posts 665
James McAdams | Forum Activity | Replied: Fri, Sep 1 2017 10:10 AM

Fixed within minutes. You guys are outstanding! Thank you!

Posts 398
Leo Wee Fah | Forum Activity | Replied: Sun, Sep 3 2017 5:58 AM

I am still waiting for my birthday voucher...

Posts 398
Leo Wee Fah | Forum Activity | Replied: Sun, Sep 3 2017 6:00 AM

O dear... I just saw it in my inbox being `read' Embarrassed

Posts 157
Donn Arms | Forum Activity | Replied: Sun, Sep 3 2017 8:44 AM

Thanks Celeste. I check my settings and my Bday was set correctly, but I received no voucher. Who do I call or email?

Posts 244
LogosEmployee
Celeste Fiorillo | Forum Activity | Replied: Tue, Sep 5 2017 12:51 PM

You can call or email Customer Service and they'll get you sorted out!

cs@logos.com

800-875-6467

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