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justgrandmahere | Forum Activity | Posted: Fri, Sep 8 2017 9:07 AM

3000.LogosLogs.vickijones.20170908-104116.zip0044.LogosLogs.vickijones.20170908-104230.zipI am unable to erase visual filters that I have added to my Bible text. I keep getting the red exclamation point in the synchronization process, saying an error has occurred during sync, click here to try again. 4188.LogosLogs.vickijones.20170908-105133.zip

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Dave Hooton | Forum Activity | Replied: Sat, Sep 9 2017 1:52 AM

justgrandmahere:
I am unable to erase visual filters that I have added to my Bible text. I keep getting the red exclamation point in the synchronization process,

The Sync error is actually due to a Notes item (I guess you mean the Visual filters menu on the resource). Delete the last Notes file that you used, together with any Notes files you don't want (from the Documents folder). They can be recovered from https://documents.logos.com/?deleted=true if necessary. Exit Logos, then delete the folder /Users/vickijones/Library/Application Support/Logos4/Documents/27sfurxc.pp0/Documents/Notes, and restart Logos. 

Dave
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justgrandmahere | Forum Activity | Replied: Tue, Sep 12 2017 2:46 PM

I cleaned up the mess on my usual computer, but the 2nd computer I have Logos on is not responding the same way-- is there something I should do to get them both in sync?

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Brandyn Whittington | Forum Activity | Replied: Tue, Sep 12 2017 3:06 PM

Hey justgrandmahere! We'd love to take a look at your system and if possible collect some data regarding this trouble. We'll be reaching out to you via email for more specifics. Depending on the solution, we'll post back here with it so others can use the information as well. 

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justgrandmahere | Forum Activity | Replied: Mon, Sep 25 2017 2:18 PM

I brought both my computers under the same wi-fi and they synced. I tried to put back some of my notes, but got timid, so I am just starting my highlights and markings all over again.

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