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Lynden Williams | Forum Activity | Posted: Sun, Oct 1 2017 2:31 AM

Several users are unable to join a Faithlife Group. 

Asking staff if they can look into this. Here is the group: 

Lynden Williams Communications

Posts 107
Dustin Masters | Forum Activity | Replied: Mon, Oct 2 2017 8:38 AM

Hey Lynden,

We actually had to change how connecting with open groups works because it was getting abused by spammers.

You can now only follow open groups, but a moderator can promote you to being a member after you follow. Alternatively the group can be a closed group, and a mod can approve your membership. This is because co-members groups have special permissions and can private message each other, and see content posted to "My Faithlife". In both open and closed groups, becoming a member has to involve a moderator in some capacity.

It looks like that group can just allow follower access, so the settings should be adjusted so followers can connect to documents. That will fix the documents not being visible.

Sorry for the inconvenience.

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