CRASH - Need help urgently!!

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Posts 15
Theo Rios | Forum Activity | Posted: Thu, Nov 2 2017 11:31 AM

The software normally shows the spinning wheel for many minutes and crash. I need to Force Quit again and again until it opens properly.

2112.LogosLogs.theo.rios.20171102-152732.zip

Posts 3992
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PetahChristian | Forum Activity | Replied: Thu, Nov 2 2017 11:52 AM

Sorry for the problems!

I also had an issue with 7.10 hanging. Try starting with a blank layout (by holding down the Control key on Windows or Command key on Mac) when Logos is starting, then choosing "Use blank layout."

If that works around the issue for now, you can change your "At Startup Open to" program setting to "Blank Layout."

Thanks to FL for including Carta and a Hebrew audio bible in Logos 9!

Posts 15
Theo Rios | Forum Activity | Replied: Thu, Nov 2 2017 7:28 PM

It helps if I do that. But I want to be able to have the option of opening where I left.

If choosing the blank layout when starting, I will lose the last layout when I closed the app. Is there any solution for my problem? Anyone from FL who is able to help me?

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JT (alabama24) | Forum Activity | Replied: Thu, Nov 2 2017 8:18 PM

The forums are largely “user supported.” If you need FL help, please call.

Hopefully a full fledged techie will be by soon to read your logs. Until then: what happens when you load to a blank layout and then open your last layout? Another layout? Freshly built layout?

macOS, iOS & iPadOS | Logs |  Install

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Dave Hooton | Forum Activity | Replied: Fri, Nov 3 2017 8:28 PM

Theo Rios:
he software normally shows the spinning wheel for many minutes and crash. I need to Force Quit again and again until it opens properly.

There is a warning about some complicated Collection rules that could contribute to this.

Author:("Achtemeier, Elizabeth", "Achtemeier, Paul J.", "Adamson, James B.", "Adeney, Frances S.", "Aiken, Charles Augustus", "Alexander, Archibald", "Alexander, Eric J.", "Alexander, Joseph Addison", "Allen, R. Michael", "Arnot, William", "Backus, Kevin M.", "Bahnsen, Greg L.", "Bailey, Kenneth E.", "Baird, Henry M.", "Balentine, Samuel E.", "Balfour, Robert G.", "Bannerman, James", "Barker, William", "Barnes, Albert", "Barnes, Peter", "Barnhouse, Donald Grey", "Barrett, Michael", "Bates, William", "Beale, G. K.", "Bechtel, Carol M.", "Beecher, Lyman", "Benson, Clarence H.", "Betz, Hans Dieter", "Bidwell, Duane R.", "Bird, Anthony E.", "Bloomfield, Peter", "Blount, Brian K.", "Boettner, Loraine", "Boice, James

+ 40 more lines

Author:("Anderson, Neil T.", "Baker, Heidi", "Baker, Rolland", "Bartel, Leroy", "Batterson, Mark", "Bennett, Dennis", "Bennett, Rita", "Bevere, Lisa", "Bicket, Zenas", "Blomberg, Craig L.", "Bosworth, F. F.", "Bounds, Edward M.", "Brown, Michael L.", "Bubeck, Mark", "Chafer, Lewis Sperry", "Chambers, Oswald", "Chan, Francis", "Chesnut, Lawrence J.", "Cho, Paul Yonggi", "Cho, Youngmo", "Christenson, Larry", "Clarensau, Michael", "Clark, Randy", "Cordeiro, Wayne", "Cornwall, Judson", "Cotton, Roger D.", "Cruz, Nicky", "Cymbala, Carol", "Cymbala, Jim", "Deere, Jack",

+ 16 more lines

Author:("Bamberger, Bernard J.", "Berkson, William", "Berlin, Adele", "Borowitz, Eugene B.", "Braude, William G.", "Brettler, Marc Zvi", "Cherry, Shai", "Cohen, Arthur A.", "Dorff, Elliot N.", "Eisenberg, Joyce", "Eisenberg, Ronald L.", "Elon, Menachem", "Elzas, A.", "Eskenazi, Tamara Cohn", "Fishbane, Michael", "Fluegel, Maurice", "Fox, Michael V.", "Frymer-Kensky, Tikva", "Ginzberg, Louis", "Goldstein, Jonathan", "Greenberg, Moshe", "Hammer, Jill", "Hammer, Reuven", "Hartman, David", "Henry, Sondra", "Holtz, Barry W.", "Ibn Ezra, Abraham", "Jastrow, Morris", "Josephus, Flavius", "Kalisch, Marcus Moritz", "Kapstein, Israel J.", "Katz, Michael", "Kimchi, David", "Knobel, Peter S.", "Knohl, Israel", "Lamm, Norman", "Lauterbach, Jacob Z.", "Levey, Samson H.", "Levine, Baruch A.", "Levine, Lee I.", "Lichtheim, Miriam", "Mandel, David", "Mendes-Flohr, Paul", "Miles-Yepez, Netanel", "Milgrom, Jacob", "Nelson, W. David", "Neusner, Jacob", "Nodet, Etienne", "Ochs, Vanessa L.", "Philo of Alexandria", "Potok, Rena", "Rodkinson, Michael L.", "Rosen, Norma", "Sarna, Nahum M.", "Schachter-Shalomi, Zalman", "Schwartz, Gershon", "Scolnic, Ellen", "Silber, David", "Simon, Uriel", "Speiser, E. A.", "Stein, David E. S.", "Sweeney, Marvin A.", "Tabory, Joseph", "Taitz, Emily", "Tallan, Cheryl", "Tigay, Jeffrey H.", "Weinfeld, Moshe", "Weiss, Randall A.") OR Publisher:("Jewish Publication Society", "The Talmud Society")

I'd delete these and similar Collections and see if that makes a difference. They can always be recovered from https://documents.logos.com/?deleted=true

Dave
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Windows 11 & Android 8

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