Logos 7 Won't Open

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Posts 40
Travis Arnold | Forum Activity | Posted: Tue, Nov 28 2017 1:42 PM

I keep trying to open Logos and it just waits forever doing nothing. I restarted my computer, which installed an update (Windows 10 Pro), but still Logos won't start. It was working fine earlier today. Any ideas why?

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Forum MVP
JT (alabama24) | Forum Activity | Replied: Tue, Nov 28 2017 1:57 PM

There appears to be a bug with the newest engine (which I assume you ended up downloading today) causing some windows users troubles. Some have found relief by loading to a blank layout (press and hold the control key immediately upon startup). You may need to enable and post logs. See my signature line. 

OSX & iOS | Logs |  Install

Posts 40
Travis Arnold | Forum Activity | Replied: Tue, Nov 28 2017 2:02 PM

Thanks! I actually just saw another thread here: https://community.logos.com/forums/t/154779.aspx?PageIndex=1

I'll leave this up for anyone to link to it. Some people are unable to hold down Ctrl while the program starts and it opens to blank work space, which you can set up from scratch, but not using layouts, which will cause a crash. I was able to do this... so far.

Posts 1
C H J van der Merwe | Forum Activity | Replied: Wed, Nov 29 2017 9:05 PM

My Logos 7 is doing the same!

Posts 3148
LogosEmployee
Thomas Ball | Forum Activity | Replied: Thu, Nov 30 2017 2:06 PM

We are working on an update that should fix this, but so will installing .NET 4.7.1. You can do so from either link below. This will require a reboot of the computer to take effect.

Offline installer: https://www.microsoft.com/en-us/download/details.aspx?id=56116
Web installer: https://www.microsoft.com/en-us/download/details.aspx?id=56115

 

Posts 88
T. L. Brown | Forum Activity | Replied: Thu, Nov 30 2017 2:24 PM

Is there a corresponding fix for macs?

Tommy Ball:

We are working on an update that should fix this, but so will installing .NET 4.7.1. You can do so from either link below. This will require a reboot of the computer to take effect.

Offline installer: https://www.microsoft.com/en-us/download/details.aspx?id=56116
Web installer: https://www.microsoft.com/en-us/download/details.aspx?id=56115

Posts 2487
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Thu, Nov 30 2017 2:44 PM

Travis Arnold:

I keep trying to open Logos and it just waits forever doing nothing. I restarted my computer, which installed an update (Windows 10 Pro), but still Logos won't start. It was working fine earlier today. Any ideas why?

This should now be working with 7.11 SR-1.

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