Logos 7 won't fully open on Mac after latest download

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Posts 3
Martin Foord | Forum Activity | Posted: Mon, Jan 22 2018 4:08 AM

I opened Logos this morning, and it downloaded some updated books, and a new version of the Logos application. Logos then re-indexed my library.

However, when I reopened the new Logos application it just stopped before I even got the Logos screen. The only menu at the top of the screen looked like this:

So I followed the instructions on the "Unable to Update or Install (Mac)" link in the Logos support section (https://www.logos.com/support/mac/unable-to-update) which included downloading a new version of the Logos application.

However, when I ran Logos again exactly the same thing happened.

The Logos process looked like this:

Anyone got any suggestions?

Posts 3
Martin Foord | Forum Activity | Replied: Mon, Jan 22 2018 4:11 AM

By the way my Mac configuration is this:

Posts 1113
Levi Durfey | Forum Activity | Replied: Mon, Jan 22 2018 4:56 AM

Welcome to the forums, Martin.

First, restart your computer. Then try opening Logos from the Applications folder (not the Dock).

If that doesn't work, go to this page and try solution #2: https://www.logos.com/support/logos6/mac/crash 

Hope this helps, let us know how it goes for you.

Posts 3
Martin Foord | Forum Activity | Replied: Mon, Jan 22 2018 5:11 AM

Dear Levi,

Yes! Solution #2 worked perfectly! Thank you, thank you, for your help. I do appreciate it very much.

God bless,

Marty.

Posts 1113
Levi Durfey | Forum Activity | Replied: Mon, Jan 22 2018 5:20 AM

Glad to hear it Martin!

Posts 23371
Forum MVP
Dave Hooton | Forum Activity | Replied: Tue, Jan 23 2018 3:45 PM

Hi Martin

Glad your problem was solved, but you should report (and look for) issues in the Logos 7 forum if running Logos 7 (I know there is some misdirection on the Mac problem page).

Dave
===

Windows & Android

Posts 1
Paul Costello | Forum Activity | Replied: Fri, Mar 30 2018 1:47 PM

i also had this problem. I downloaded new OS update for mac, tried to open logos, crashed every time, even after i restarted my mac. I did what you said and  Logos opened up with no problem, thanks

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