Right mouse button menu fails to appear

On both of my PCs (Win 7 desktop and Win 10 laptop) the right-click menu (context menu?) has recently stopped appearing when I click. If I restart it starts functioning again. This seems to happen pretty regularly - about once a day if I'm using Logos a lot. I'm using the latest version of Logos. Has anyone else noticed this? Is there a way to fix it?

Thanks,

Evan

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Graham Criddle

Has anyone else noticed this?

I haven't seen this.

Do you mean that nothing happens - or that the menu appear but is blank or something else?

Pastor Scamman

https://community.logos.com/discussion/comment/952121#Comment_952121

There is simply no response to the right-mouse button.

MJ. Smith

https://community.logos.com/discussion/comment/952126#Comment_952126

Have you checked if the system is indexing? I sometimes have a significant delay when indexing.

Pastor Scamman

https://community.logos.com/discussion/comment/952162#Comment_952162

Thanks for the suggestion. I just confirmed that Indexing is not the problem. The context menu just failed to appear and my system was not indexing.

MJ. Smith

https://community.logos.com/discussion/comment/953318#Comment_953318

At this point I would do one of two things. Leave Task Manager open to see if there is a hint as to where the process fails OR enable logs and close immediately after a right click failure and post them here.

Robert M. Warren

Evan:

It's a long-shot, but do you use the same model of mouse on both units with unusual configurations / recently updated drivers, or are you using a third-party mouse utility on both units? If you're using an external mouse with the laptop, does using the trackpad make any difference?

Pastor Scamman

https://community.logos.com/discussion/comment/953362#Comment_953362

I use a mouse with standard Windows drivers on the desktop and the trackpad on the Dell laptop.

I’ll try to capture a log file and post it here.

Thanks.

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/953363#Comment_953363

I’ll try to capture a log file and post it here.

Screen shot of open items should also be helpful.

Opening a Bible with many visual filters can delay contextual menu population while visual filter searches are executing.

Keep Smiling [:)]