Introducing Faithlife Connect

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This post has 279 Replies | 15 Followers

Posts 14
Josh Jacobs | Forum Activity | Replied: Wed, Feb 21 2018 4:12 PM

Sheesh! This is a tough crowd. I appreciate it, so THANK YOU!!! My subscription will be cheaper than it already was. I don't care about the free books or the discounts (unless we got HALOT or something like that). I just like the main feature set, especially the language tools.

THANK YOU!!!

Posts 14
Josh Jacobs | Forum Activity | Replied: Wed, Feb 21 2018 4:14 PM

Um, please disregard my recent post. Good thing I still have another 11 months on my LN. $20/month is too much for me. I'm hoping my forthcoming email says something different than the price increase.

Posts 433
Robert Neely | Forum Activity | Replied: Wed, Feb 21 2018 4:15 PM

Sean:
This is an utter betrayal.

No, this is the natural progression of a subscription-based service.  Remember how cable tv started out?

Posts 3253
Forum MVP
PetahChristian | Forum Activity | Replied: Wed, Feb 21 2018 4:18 PM

josh jacobs:

My subscription will be cheaper than it already was. I don't care about the free books or the discounts (unless we got HALOT or something like that). I just like the main feature set, especially the language tools.

Hmm? How do you figure that?

To keep the main (full) feature set, you'd have to upgrade to a higher tier, which will be more expensive than it already is.

  • LN (includes Full Feature Set) $99/yr
  • Faithlife Connect Essentials (includes Full Feature Set) $240/yr
Posts 611
Dave Thawley | Forum Activity | Replied: Wed, Feb 21 2018 4:25 PM

Sean:
This is an utter betrayal.

Unfortunately this is how I am feeling. I hope that faithlife get their act together quickly and with luck the e-mails will clarify that we are not being used as a way of increasing profit. If this wasn't an organisation run on christian principles I would just assume the marketing team have come up with a way of manufacturing a need and then exploiting the need to increase revenue at the expense of their customer base. I am of course reserving any thoughts about faithlife, them being based on christian principles and us being christian and all .. 

Posts 3253
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PetahChristian | Forum Activity | Replied: Wed, Feb 21 2018 4:30 PM

Sean:
This is an utter betrayal.

I don't feel betrayed. FL doesn't owe me anything.

It's within their right to change the benefits of the subscription whenever they want. (They added benefits in our favor -- we got a free book each month, temporary FL TV subscription, a $50 coupon, and so on, so let's not forget how they've rewarded us to compensate for any decrease in the LN value.)

Having said that, I do see it this new offering as a money grab. I do think the price increase makes it very difficult for me to remain loyal to or supportive of this subscription offering.

I have no problems with the company or the software. I hope they continue to do well, since we've all made large investments in the Logos ecosystem.

In all seriousness, I think they've done me (and my wallet) a favor. I can probably manage without an LN subscription, or buying L8 libraries or feature sets.

Posts 2829
Don Awalt | Forum Activity | Replied: Wed, Feb 21 2018 4:35 PM

Well this is a disappointment, another subscription plan with even higher costs. Don't get too excited about this one, in 3 years it will be replaced. Frequent flier miles then? Why so complicated? SEVEN LEVELS? How many posts have their been trying to understand the value of Logos Now, and this is quite a bit more complicated! Do we need a new forum for those questions?

Faithlife must think we have nothing better to do than try and figure out all their marketing plans. This is not good news as far as I am concerned. I guess spending over six figures on Logos/Faithlife products over the years isn't enough of an investment. 

Can anyone point to posts that highlight these features as being something requested by USERS? I was thinking about Faithlife when I saw Apple was going to put a real focus on bug fixing and performance improvement in their next iteration of their operating systems - I wished Faithlife would do the same. I am still amazed at some of the clunkiness in usability of the software, they just don't have time do deal with it because it doesn't make them enough money. I think about the bugs that have been reported here for YEARS, the voters choice things that get ignored, it doesn't matter - what matters is what Faithlife wants. IMHO the is an example of "We need to charge more per month - so what can we load into a subscription that sounds substantial?"

Once Faithlife makes getting all the features only accessible through a high monthly cost, I suspect I am done for good. It's just not that positive a relationship anymore when everything you ask for gets ignored, and this punch in the gut comes along. Their customer relationship had caused my buying to drop 90%, and believe me, it would not have if I felt they treated me like a customer who has bought a lot of their product. Oh yeah, including that great deal on the EEC commentary set, which has been delayed what, TEN YEARS from the original commitment dates? I hope my (and other peoples') investments in that deal have kept the company going. I wish I would have at least gotten a $3 credit to a future purchase for my trouble. I fully expect now not to be alive when the set is completed, if ever. How is that a good deal for customers, and why does it continue that way?

I am very discouraged, even more disillusioned, and even more distrustful that even if this works itself out over time to be a decent program, a new one will come along that's more complicated and more costly. It's just another money grab from a company that does not see customers as their primary focus. But I will stop complaining - I just cancelled everything I had on order. Nice job Faithlife.

Posts 38
DHG | Forum Activity | Replied: Wed, Feb 21 2018 4:37 PM

Meh.

Posts 132
LogosEmployee
Chris duMond (Faithlife) | Forum Activity | Replied: Wed, Feb 21 2018 4:40 PM

Dave Thawley:
And Chris, do we get something like dynamic pricing of this product. I will end up being kindly given access to 144 books, most of which i have already paid for so unless this is taken into account you will be charging me twice for the same book ?

We don't support Dynamic Pricing at this time for Faithlife Connect. But thank you for your feedback and we'll take it into consideration. 

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PetahChristian | Forum Activity | Replied: Wed, Feb 21 2018 4:46 PM

Chris duMond:

Dave Thawley:
And Chris, do we get something like dynamic pricing of this product. I will end up being kindly given access to 144 books, most of which i have already paid for so unless this is taken into account you will be charging me twice for the same book ?

We don't support Dynamic Pricing at this time for Faithlife Connect. But thank you for your feedback and we'll take it into consideration. 

No one at FL sees a problem with charging us a rental fee for books we already own?

Please reconsider offering LN separately from Faithlife Connect. We really don't care to pay extra to rent books, courses, and TV. Thanks!

Posts 2339
Jan Krohn | Forum Activity | Replied: Wed, Feb 21 2018 4:48 PM

There's also Faithlife Connect Basic coming with 14 free books:

https://connect.faithlife.com/buy/146042,151758

Past IT Consultant. Past Mission Worker. Entrepreneur. Future Seminary Student.
Why Amazon sucks: Full background story of my legal dispute with the online giant

Posts 1587
Forum MVP
Levi Durfey | Forum Activity | Replied: Wed, Feb 21 2018 4:48 PM

PetahChristian:
Please reconsider offering LN separately from Faithlife Connect. We really don't care to pay extra to rent books, courses, and TV. Thanks!

exactly my thoughts. 

Posts 433
Robert Neely | Forum Activity | Replied: Wed, Feb 21 2018 4:48 PM

Hang in there Chris.  Tomorrow is another day!!!

Posts 611
Dave Thawley | Forum Activity | Replied: Wed, Feb 21 2018 4:49 PM

Don Awalt:
I am very discouraged, even more disillusioned, and even more distrustful that even if this works itself out over time to be a decent program, a new one will come along that's more complicated and more costly. It's just another money grab from a company that does not see customers as their primary focus. But I will stop complaining - I just cancelled everything I had on order. Nice job Faithlife.

I think your whole e-mail sums up my feeling. I've spent thousands on books but I feel this is just being forced upon us to make money rather than meet any genuine need I have. I have looked and I have over $10K in orders on pre-pub and community pricing and I an feeling like cancelling the lot! I'm going to wait for the e-mail tomorrow but I think tomorrow afternoon may se me being busy hitting cancel several hundred times.

 

Posts 3253
Forum MVP
PetahChristian | Forum Activity | Replied: Wed, Feb 21 2018 4:50 PM

PetahChristian:
Chris duMond:

PetahChristian:
Logos Now gave us 10% off libraries and 25% off feature set purchases. Have those benefits disappeared?

No. 

No, as in a) you'll keep those discounts until your LN expires, or b) those discounts will continue in Faithlife Connect? If so, what tiers, please, offer those savings?

Chris, did this question get overlooked? I'm curious to know if there will be any equivalent library/feature set discounts offered by Faithlife Connect.

(Also since Faithlife Connect offers monthly pricing, will the monthly price tiers also provide discounts? It seems that LN moved to annual to prevent people from subscribing to LN for one month to save on their library/base package purchase.)

Thanks!

Posts 611
Dave Thawley | Forum Activity | Replied: Wed, Feb 21 2018 4:51 PM

Chris duMond:

Dave Thawley:
And Chris, do we get something like dynamic pricing of this product. I will end up being kindly given access to 144 books, most of which i have already paid for so unless this is taken into account you will be charging me twice for the same book ?

We don't support Dynamic Pricing at this time for Faithlife Connect. But thank you for your feedback and we'll take it into consideration. 

Wow. And you think this is ok because  ?? .. Oh yea, you expect me to pay you money for nothing. Great deal ... for you !!!. I think i am out of here

Posts 132
LogosEmployee
Chris duMond (Faithlife) | Forum Activity | Replied: Wed, Feb 21 2018 4:51 PM

PetahChristian:
No, as in a) you'll keep those discounts until your LN expires, or b) those discounts will continue in Faithlife Connect? If so, what tiers, please, offer those savings?

You'll continue to enjoy these discounts on Logos 7 base packages. We don't have all the details figured out for Logos 8 yet, but we'll likely have special discounts available for Connect subscribers.

PetahChristian:
will the monthly price tiers also provide discounts

yes.

Posts 3270
Mattillo | Forum Activity | Replied: Wed, Feb 21 2018 5:02 PM

PetahChristian:

Chris duMond:

Dave Thawley:
And Chris, do we get something like dynamic pricing of this product. I will end up being kindly given access to 144 books, most of which i have already paid for so unless this is taken into account you will be charging me twice for the same book ?

We don't support Dynamic Pricing at this time for Faithlife Connect. But thank you for your feedback and we'll take it into consideration. 

No one at FL sees a problem with charging us a rental fee for books we already own?

Please reconsider offering LN separately from Faithlife Connect. We really don't care to pay extra to rent books, courses, and TV. Thanks!

Yeah... No

I'm going to have to wait until I see my email but a quick look through the mid level of cloud books and I own most of them (In the 4 sections I looked at, only one had partial owned).  So for $10 extra I get to keep what I have and a free extra book?  The 2% thing doesn't seem worth it to me.  I guess we will see how it finally shakes out but for now it looks like I'll just stick w/ my ownership model and walk away slowly.

Posts 611
Dave Thawley | Forum Activity | Replied: Wed, Feb 21 2018 5:02 PM

Robert Neely:

Hang in there Chris.  Tomorrow is another day!!!

:-) Tomorrow will be the day when Faithlife see thousands in cancelled orders and subscriptions - i think it was cruel to suggest Chris looks at this today, each day has enough trouble of its own :-) 

Posts 781
scooter | Forum Activity | Replied: Wed, Feb 21 2018 5:07 PM

Dave Thawley:
:-) Tomorrow will be the day when Faithlife see thousands in cancelled orders and subscriptions - i think it was cruel to suggest Chris looks at this today, each day has enough trouble of its own :-) 

I have found where I've worked that the bosses write the script, then the lesser mortals play their sacrificial parts.

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