Introducing Faithlife Connect

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This post has 279 Replies | 15 Followers

Posts 132
LogosEmployee
Chris duMond (Faithlife) | Forum Activity | Replied: Thu, Feb 22 2018 11:22 AM

I'll check on this, DOC. Stay tuned. 

Posts 157
Donn Arms | Forum Activity | Replied: Thu, Feb 22 2018 11:23 AM

All this makes my head hurt. When Logos 7 came out we were told that Logos had a great deal for us. Logos Now would be the latest and greatest thing since Erasmus. I bit because I figured if Logos was going to ask me to upgrade every two years, paying $89 per year was cheaper. Well, the latest and greatest lasted less than two years and now I am faced with much greater costs. But now, if I decide to be rid of these schemes, I will have to upgrade to the permanent software. But, because I chose Logos Now instead of upgrading to 7, I will have to upgrade to 8 from Logos 6, correct? How much more will upgrading from 6 be than upgrading from 7?

Posts 64
JFritschJr | Forum Activity | Replied: Thu, Feb 22 2018 11:33 AM

Can you also assist me in resending my email? I seemed to have lost or not gotten one. Thanks!

Posts 42
Fos Zoe | Forum Activity | Replied: Thu, Feb 22 2018 11:40 AM

Sean:

This is an utter betrayal.

The product being offered appeals only to a limited subset of the population that isn't growing rapidly. In order to increase revenues they either have to change that or increase prices.

Supply and Demand will find a new equilibrium point and future decisions will be based on whether or not that equilibrium provides the desired revenue.

I ended my auto renewal today to provide immediate feedback and because I found $99 was an appropriate price for the features I used the most, free book, web app, and discounts. I spent $6.7k on orders since 2016.

I was told I can't switch my membership to Verbum Now which would provide the benefits I use the most at an appropriate price for me.

When my Logos Now runs out in September if I find miss those features enough I will start a Verbum Now subscription. Depending on what features you use the most, that might also be a viable alternative to others. Verbum Now is not supposed to convert to Faithlife and it is $99 a month unless that gets increased also at the same time Faithlife Connect takes over.

Posts 132
LogosEmployee
Chris duMond (Faithlife) | Forum Activity | Replied: Thu, Feb 22 2018 11:43 AM

JFritschJr:

Can you also assist me in resending my email? I seemed to have lost or not gotten one. Thanks!

I'll check on this for you. 

Posts 24949
Forum MVP
Dave Hooton | Forum Activity | Replied: Thu, Feb 22 2018 11:48 AM

Donn Arms:
But, because I chose Logos Now instead of upgrading to 7, I will have to upgrade to 8 from Logos 6, correct? How much more will upgrading from 6 be than upgrading from 7?

Two steps at a time would hurt, but we don't know how much until L8 is available. Just upgrade to L7 Full Feature Set and wait (your LN will continue until November 12 if it would normally expire before then).

Dave
===

Windows & Android

Posts 221
André Kamphuis | Forum Activity | Replied: Thu, Feb 22 2018 11:50 AM

Scot Wright:

Like others I subscribed to LN for features and updates and was happy to help pay for the development of the software. But with Faith connect I have no interest in Faithlife TV, Logos Cloud, or Faithlife Ebooks.  I’m disappointed that it seems an all or nothing deal. So with that in mind I will not renew my subscription and purchase the features that I don’t have and let it go at that. I hope that Logos 8 is not moving toward in all subsciptions model. Owning the tools of my trade is important to me.

Well said, I invested in Logos Now for the same reasons. I felt like a member. Not anymore.

Posts 590
Bill Shewmaker | Forum Activity | Replied: Thu, Feb 22 2018 11:50 AM

Donnie Hale:

Phil (and Chris),

In reading these various threads about Faithlife Connect, it seems that there are quite a few Logos Now subscribers who approached it the same way I did. LN at $99/yr was a good value because it assured that I would always have all the Logos (desktop) features even across major version upgrades. In the past, I would spend more than $300 on version upgrades because I was forced to buy some level of library to get the new version's features. With LN, I could always have the features. I have ~10K resources - I don't need more books. I didn't care about any of the other LN benefits: courses, resources, etc. I only cared about the application features (which includes datasets needed by those features).

Now I look at https://connect.faithlife.com/now-connect-compare and see that half of the features/datasets I had in LN are going away if I stick with "Starter." If I want to keep the features, I've got to pay ~2.5x what I was paying for LN, even though I don't want any of the other "benefits" of Faithlife Connect. If you keep with a 2 year version upgrade cycle, if I can get all new major version features for < $480, I'm better off w/o Connect. It's simply ridiculous and presumptuous pricing. Am I owed an ongoing LN subscription and features at $99/yr? No. But there was certainly an implicit promise made by Faithlife to its customers about the ongoing value and benefits of LN which has been ripped out from under us.

I evaluate the value of subscription models based on how long-term pricing compares to the purchase model. For example, I subscribe to Office 365 at $99 / year. This is a great value because previously I would spend $300 or more every 3 years on Office upgrades, and with the subscription I get 5 licenses. LN was clearly a good long-term value. Connect "Essentials" isn't. And "Starter" takes away features I'd had access to.

From my point of view, there's one thing FL could do to make this pill easier to swallow: For major version upgrades, provide a way to purchase all the new features and datasets in the upgrade without having to buy any kind of a library or resource package - *** on day one of the new version ***. That way I'm assured of access to the new features without having to buy new books, which I don't need.

Thanks for reading,

Donnie

YesYesYesYesYes

Posts 42
Fos Zoe | Forum Activity | Replied: Thu, Feb 22 2018 11:53 AM

This would be interesting, but you can already get that simply by switching to Verbum Now. So I think what you want is already available.

Glenn Crouch:

Levi Durfey:
Bingo...I would be happy if they made a "features" level that didn't have any books or courses and cost $8.25/mo ($99/year). 

That is what I am after - definitely don't want Cloud...

Posts 1074
Martin Folley | Forum Activity | Replied: Thu, Feb 22 2018 11:56 AM

Disciple of Christ (doc):

Still waiting on an email Chris duMond.

Me Too ... Surprise

2010 17" MBP with High Sierra, iPad4 with iOS10.

Posts 42
Fos Zoe | Forum Activity | Replied: Thu, Feb 22 2018 12:00 PM

That may be Chris' opinion or more than likely Faithlife's hope. The question becomes helpful to whom? It won't change the email to either of the recipients so I can't see where it harms them. In fact it introduces transparency into how Faithlife rolls out new products so I think it is beneficial to the customers. 

PetahChristian:

Joshua Tan:

Bryce Hufford:

I figured it was only a matter of time before the initial $89.99 annual subscription for LN increased, but I didn’t anticipate how quickly it would happen.  All is not lost though.  The way I see it, I have spent $189.99 for two years on LN that will get me covered through November 2018.  The announcement email states we will be getting a $200 coupon.  So I can use the coupon, purchase the full feature set, cancel the subscription service, and then it will be like Faithlife gave me $10 to try LN for 2 years.

$200 coupon? I guess it's based on the number of years of subscription you've purchased from LN. Mine reads:

"We’re not quite ready to announce a release date for Logos 8, but when it comes, you’ll save $100."

As Chris mentioned, "sharing emails with anyone would not be helpful, as it's specific to each customer."

Posts 8948
Forum MVP
Bruce Dunning | Forum Activity | Replied: Thu, Feb 22 2018 12:01 PM

Fos Zoe:
I was told I can't switch my membership to Verbum Now which would provide the benefits I use the most at an appropriate price for me.

This is not my understanding as I believe you can - See https://community.logos.com/forums/t/160492.aspx?PageIndex=7

Using adventure and community to challenge young people to continually say "yes" to God

Posts 33
Josh Parsley | Forum Activity | Replied: Thu, Feb 22 2018 12:08 PM

Fos Zoe:

That may be Chris' opinion or more than likely Faithlife's hope. The question becomes helpful to whom? It won't change the email to either of the recipients so I can't see where it harms them. In fact it introduces transparency into how Faithlife rolls out new products so I think it is beneficial to the customers. 

PetahChristian:

Joshua Tan:

Bryce Hufford:

I figured it was only a matter of time before the initial $89.99 annual subscription for LN increased, but I didn’t anticipate how quickly it would happen.  All is not lost though.  The way I see it, I have spent $189.99 for two years on LN that will get me covered through November 2018.  The announcement email states we will be getting a $200 coupon.  So I can use the coupon, purchase the full feature set, cancel the subscription service, and then it will be like Faithlife gave me $10 to try LN for 2 years.

$200 coupon? I guess it's based on the number of years of subscription you've purchased from LN. Mine reads:

"We’re not quite ready to announce a release date for Logos 8, but when it comes, you’ll save $100."

As Chris mentioned, "sharing emails with anyone would not be helpful, as it's specific to each customer."

I think what's meant here is that if I send you my email that says I get a discount of $600 (hypothetical, of course) it wouldn't help you because if you're username isn't setup to use that code, it won't work for you.  And if you sent me your email with a coupon code for $200, it wouldn't work on my username since I'm not in the group that can use that code.

Currently, there are coupon codes for Logos Now users.  You can't give those codes to non- Logos Now users and then it work to get a discount.

Posts 132
LogosEmployee
Chris duMond (Faithlife) | Forum Activity | Replied: Thu, Feb 22 2018 12:09 PM

Martin Folley:

Disciple of Christ (doc):

Still waiting on an email Chris duMond.

Me Too ... Surprise

I'll check into it. We're still sending emails manually to some customers who had special circumstances that we had to treat individually. Thanks for you patience. We should have all emails out today. 

Posts 42
Fos Zoe | Forum Activity | Replied: Thu, Feb 22 2018 12:10 PM

Why?

What difference does the name make if you get all the new features just like you are requesting?

Donnie Hale:

fgh:
We currently have no plans to discontinue Verbum Now and will not be transitioning Verbum Now customers into Faithlife Connect.

I want that, but for Logos Now. :)

-Donnie

Posts 132
LogosEmployee
Chris duMond (Faithlife) | Forum Activity | Replied: Thu, Feb 22 2018 12:14 PM

Fos Zoe:
That may be Chris' opinion or more than likely Faithlife's hope. The question becomes helpful to whom? It won't change the email to either of the recipients so I can't see where it harms them. In fact it introduces transparency into how Faithlife rolls out new products so I think it is beneficial to the customers.

You're welcome to share your emails if you like. It just [probably?] won't be helpful to another person if they're in a different category and have been transitioned into something different than what you have.

Posts 2829
Don Awalt | Forum Activity | Replied: Thu, Feb 22 2018 12:16 PM

Bruce Dunning:

Fos Zoe:
I was told I can't switch my membership to Verbum Now which would provide the benefits I use the most at an appropriate price for me.

This is not my understanding as I believe you can - See https://community.logos.com/forums/t/160492.aspx?PageIndex=7

Actually this has been clarified on another thread, you can only switch to Verbum Now at the end of your Logos Now subscription expiration:

https://community.logos.com/forums/p/160523/957141.aspx#957141

Posts 42
Fos Zoe | Forum Activity | Replied: Thu, Feb 22 2018 12:20 PM

Big Smile

Thanks for the clarification that its the codes that were referred to not the email itself. I couldn't figure out why knowing there were different coupons for different customers would matter one way or another. Everyone has favored customers.

 

Chris duMond:

Fos Zoe:
That may be Chris' opinion or more than likely Faithlife's hope. The question becomes helpful to whom? It won't change the email to either of the recipients so I can't see where it harms them. In fact it introduces transparency into how Faithlife rolls out new products so I think it is beneficial to the customers.

You're welcome to share your emails if you like. It just [probably?] won't be helpful to another person if they're in a different category and have been transitioned into something different than what you have.

Posts 8948
Forum MVP
Bruce Dunning | Forum Activity | Replied: Thu, Feb 22 2018 12:25 PM

Don Awalt:

Bruce Dunning:

Fos Zoe:
I was told I can't switch my membership to Verbum Now which would provide the benefits I use the most at an appropriate price for me.

This is not my understanding as I believe you can - See https://community.logos.com/forums/t/160492.aspx?PageIndex=7

Actually this has been clarified on another thread, you can only switch to Verbum Now at the end of your Logos Now subscription expiration:

https://community.logos.com/forums/p/160523/957141.aspx#957141

Thanks for pointing out that thread and for the clarification.

Using adventure and community to challenge young people to continually say "yes" to God

Posts 3663
BillS | Forum Activity | Replied: Thu, Feb 22 2018 12:26 PM

Levi Durfey:

PetahChristian:
Please reconsider offering LN separately from Faithlife Connect. We really don't care to pay extra to rent books, courses, and TV. Thanks!

exactly my thoughts. 

Yes +1

Grace & Peace,
Bill


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