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This post has 52 Replies | 6 Followers

Posts 281
Sean McIntyre | Forum Activity | Posted: Wed, Feb 21 2018 11:38 PM

I paid for a year of 'Logos Now' in advance. You can't transfer me, it's a different product and not what I paid for.

$200 a year for the full feature set? You guys seem to be making this stuff up as you go along, it' so irritating. I genuinely fear that I will one day wake up to find that faithlife is out of business.

Regarding the image below; the product launched today and I imagine that the majority of customers are on starter. In what particular sense is this the most popular?

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MJ. Smith | Forum Activity | Replied: Thu, Feb 22 2018 12:55 AM

I'm not sure but doesn't the transfer provide everything you paid for and more? I can understand not renewing, don't get me wrong. But as I read it, it sounded as if for the period for which you have already paid, you are getting more ... but under a different name and a different renewal price.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 281
Sean McIntyre | Forum Activity | Replied: Thu, Feb 22 2018 1:36 AM

MJ. Smith:

I'm not sure but doesn't the transfer provide everything you paid for and more? I can understand not renewing, don't get me wrong. But as I read it, it sounded as if for the period for which you have already paid, you are getting more ... but under a different name and a different renewal price.

Logos Now included the full feature set, whereas the new service requires you to pay double. As I have been transferred to Connect starter already, I'm assuming I get what is included in that package

Posts 281
Sean McIntyre | Forum Activity | Replied: Thu, Feb 22 2018 1:41 AM

Ah, just read the email again and I can see that the benefits are being extended. Very pricey though and I struggle with this constant morphing of the product. I will probably just not renew

Posts 1097
Sean | Forum Activity | Replied: Thu, Feb 22 2018 1:43 AM

Sean McIntyre:
Logos Now included the full feature set, whereas the new service requires you to pay double. As I have been transferred to Connect starter already, I'm assuming I get what is included in that package

If you check your subscriptions in your Logos profile, you should see that you have access to Logos Now through Nov. 13, 2018. Connect Starter runs concurrently with that. If you want the Connect equivalent to Now, you'll have to shell out $240 after Nov. 13.

You should also be getting an email at some point with a fairly hefty coupon code. I'm using mine to buy the Full Feature set, and then, like you, I'm out.

Posts 6
Graham Bennett | Forum Activity | Replied: Thu, Feb 22 2018 2:12 AM

DOUBLE the price for what I get now?  How can they justify this massive price rise in these days of low inflation?

Posts 281
Sean McIntyre | Forum Activity | Replied: Thu, Feb 22 2018 2:28 AM

That's interesting, how'd you hear about the coupon code?

Posts 1097
Sean | Forum Activity | Replied: Thu, Feb 22 2018 2:34 AM

Sean McIntyre:

That's interesting, how'd you hear about the coupon code?

It's in the email they're sending. They're going out in batches. The coupon varies between people.

Posts 1928
Donovan R. Palmer | Forum Activity | Replied: Thu, Feb 22 2018 3:00 AM

Well...

I'll study it more this weekend, but it seems my cost to maintain my current Logos Now resources is more than double under Faithlife Connect Essentials.  Yikes! Tongue Tied

The challenge is that this is a shift from a early software release program to pushing users into the whole Faithlife ecosystem.  This extra stuff is not bad, but I just don't have time use it.

Time to re-evaluate...!

Posts 370
James Chandler | Forum Activity | Replied: Thu, Feb 22 2018 6:58 AM

I had it for a year and personally found no extra added value for me. Of course, that is merely subjective.

Running on ASUS Windows 10 I7 24 gig of ram, 1 Terabyte drive.

Philippians 2:3 Do nothing from selfish ambition or conceit, but in humility count others more significant than yourselves.

Posts 170
NYSERVANT | Forum Activity | Replied: Thu, Feb 22 2018 7:33 AM

Yes, i too am out.  I won’t be renewing.

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Keep Smiling 4 Jesus :) | Forum Activity | Replied: Thu, Feb 22 2018 8:56 AM

Donovan R. Palmer:
Time to re-evaluate...!

One option to maintain current cost is converting Logos Now to Verbum Now by contacting Customer Service => Verbum Now and Faithlife Connect

Keep Smiling Smile

Posts 1097
Sean | Forum Activity | Replied: Thu, Feb 22 2018 9:04 AM

Keep Smiling 4 Jesus :):
One option to maintain current cost is converting Logos Now to Verbum Now by contacting Customer Service => Verbum Now and Faithlife Connect

That's assuming, less than 24 hours after launch, that FL won't get around to making "Verbum Connect" before November. Verbum is probably just lagging behind Logos as usual, and I'd bet they will get to it eventually.

Fool me once, shame on you; fool me twice...

ETA: And really, if they keep Verbum Now the same but force Logos to the inflated "FaithLife Connect"--isn't that rather horrible?

Posts 1
James Love | Forum Activity | Replied: Thu, Feb 22 2018 9:12 AM

Correct me if I'm out of bounds here, but Faithlife Connect has been out for a while now.  I reviewed what they had to offer when it first came out.  I did not see any added value in Faithlife Connect over Logos Now, so I stayed with my subscription to Logos Now.  

I'm also not comfortable with how Faithlife has rolled out this transition process either.  I would like further information on why they are changing their subscription services and the reasoning to discontinue a service that so many appreciated.  

Just seems a little underhanded, It appears I'm left with 3 options; either purchasing stand alone software to maintain level of features I'm accustomed too. 2) Continue to pay nearly $100 a year for a soon to be immensely down graded service.  3) Pay more than double the price to maintain the same level of service I've enjoyed since they offered Logos Now.  Obviously, I could do nothing and let the service run out and not renew...but then I'm left with what?  Outdated software, thus I feel that this is not a good decision on their behalf.

Posts 284
Pastor Michael Huffman | Forum Activity | Replied: Thu, Feb 22 2018 9:38 AM

I want to express my complete and utter dissatisfaction and frustration over what Faithlife is doing to Logos Now. Logos just keeps raising and raising the prices on their services. Now, the problem with me is that they are raising prices on features that, for the past years since Logos 7 has been out, I have been using. 

The email does not really tell you this information but I called Logos and spoke with a CS Rep to see what I would be missing unless I wanted to come off of another $100 a year. Because those of you that have Logos Now at the present moment that just subscribed you to the starter feature set; so that when your subscription renewal comes due and unless you come off of the money you will lose the following (and I am sure that this is not all); Sermon Editor, Bible Browser, Concordance, Active Lemma and those are just the ones that were named to be quickly. These are things that I use everyday of my life and unless I come off another $100 I will lose and it does not seem right. 

So you double my price for the same features that I currently have? I do not know how Faithlife can call this godly, ethical business. 

And I ask that all Logos Now users ring the phones and post on forums your displeasure in what Logos is trying to do. Many have already posted on the Faithlife Connect Forum...and there was not one person who was not displeased..Hopefully Bob and the other decision makers in this will see the displeasure and reverse this; I guess we will see what Faithlife cares more about; people or money.  

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Keep Smiling 4 Jesus :) | Forum Activity | Replied: Thu, Feb 22 2018 9:39 AM

James Love:
Correct me if I'm out of bounds here, but Faithlife Connect has been out for a while now.

Welcome Big Smile

Thread => Introducing Faithlife Connect was posted on Wed 21 Feb

James Love:
I'm also not comfortable with how Faithlife has rolled out this transition process either.  I would like further information on why they are changing their subscription services and the reasoning to discontinue a service that so many appreciated.  

+1 Yes uncomfortable Tongue Tied while giving Thanks to God

Sean:

Keep Smiling 4 Jesus :):
One option to maintain current cost is converting Logos Now to Verbum Now by contacting Customer Service => Verbum Now and Faithlife Connect

That's assuming, less than 24 hours after launch, that FL won't get around to making "Verbum Connect" before November. Verbum is probably just lagging behind Logos as usual, and I'd bet they will get to it eventually.

Fool me once, shame on you; fool me twice...

ETA: And really, if they keep Verbum Now the same but force Logos to the inflated "FaithLife Connect"--isn't that rather horrible?

+1 Yes while Thankful for earlier Faithlife reactions to customer feedback (albeit wish Faithlife had discussed Connect planning with customers before implementing migration, even though migration includes many months of previous privileges plus Connect capability expansion along with credit that appears to refund Logos Now for future purchase).

Keep Smiling Smile

Posts 41
Fos Zoe | Forum Activity | Replied: Thu, Feb 22 2018 9:47 AM

James Love:

Correct me if I'm out of bounds here, but Faithlife Connect has been out for a while now.  I reviewed what they had to offer when it first came out.  I did not see any added value in Faithlife Connect over Logos Now, so I stayed with my subscription to Logos Now.  

I'm also not comfortable with how Faithlife has rolled out this transition process either.  I would like further information on why they are changing their subscription services and the reasoning to discontinue a service that so many appreciated.  

Just seems a little underhanded, It appears I'm left with 3 options; either purchasing stand alone software to maintain level of features I'm accustomed too. 2) Continue to pay nearly $100 a year for a soon to be immensely down graded service.  3) Pay more than double the price to maintain the same level of service I've enjoyed since they offered Logos Now.  Obviously, I could do nothing and let the service run out and not renew...but then I'm left with what?  Outdated software, thus I feel that this is not a good decision on their behalf.

The product being offered appeals only to a limited subset of the population that isn't growing rapidly. In order to increase revenues they either have to change that or increase prices. 

Supply and Demand will find a new equilibrium point and future decisions will be based on whether or not that equilibrium provides the desired revenue.

I ended my auto renewal today to provide immediate feedback and because I found $99 was an appropriate price for the features I used the most, free book, web app, and discounts. I spent $6.7k on orders since 2016. 

I was told I can't switch my membership to Verbum Now which would provide the benefits I use the most at an appropriate price for me. 

When my Logos Now runs out in September if I find miss those features enough I will start a Verbum Now subscription. Depending on what features you use the most, that might also be a viable alternative to others. Verbum Now is not supposed to convert to Faithlife and it is $99 a month unless that gets increased also at the same time Faithlife Connect takes over.

Posts 10112
Denise | Forum Activity | Replied: Thu, Feb 22 2018 10:01 AM

Fos Zoe:

When  my Logos Now runs out in September if I find miss those features enough I will start a Verbum Now subscription. Depending on what features you use the most, that might also be a viable alternative to others. Verbum Now is not supposed to convert to Faithlife and it is $99 a month unless that gets increased also at the same time Faithlife Connect takes over.

No offense, but after the dog just bit you, planning on petting the dog in Sept might demand re-learning the lesson.  But I liked your query to Verbum.


Posts 41
Fos Zoe | Forum Activity | Replied: Thu, Feb 22 2018 11:08 AM

Like the old saying goes. It's just business, nothing personal.

They are trying to maximize their profit and I will see if my demand curve meets anywhere on their supply. If Verbum Now does, then I subscribe, if not, then I won't. 

Posts 284
Pastor Michael Huffman | Forum Activity | Replied: Thu, Feb 22 2018 11:32 AM

Sean McIntyre:

MJ. Smith:

I'm not sure but doesn't the transfer provide everything you paid for and more? I can understand not renewing, don't get me wrong. But as I read it, it sounded as if for the period for which you have already paid, you are getting more ... but under a different name and a different renewal price.

Logos Now included the full feature set, whereas the new service requires you to pay double. As I have been transferred to Connect starter already, I'm assuming I get what is included in that package

It is my understanding from speaking to FL that yo will keep your present features through Logos Now until November 12 or the renewal of your subscription, whichever is longest. I just opened Logos and updated and I seem to have kept all my Full Feature Set up to this point. But my previous objections that I posted on this forum and the Faithlife Connect forum still stands. BTW: I tried to post it on the Logos Now Forum, but the moderated would not allow my objection to be posted on the forum....what are they hiding?

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