Announcement: Logos Now to continue at same price (with new name)

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This post has 250 Replies | 24 Followers

Posts 23
Eric Back | Forum Activity | Replied: Fri, Mar 2 2018 6:16 PM

This is a great win-win solution and it is much appreciated. 

Posts 1
Marlon Browne | Forum Activity | Replied: Fri, Mar 2 2018 6:17 PM

Thank you very much sir. 

Posts 18
Ruurd Offringa | Forum Activity | Replied: Fri, Mar 2 2018 6:28 PM

Thank you very much!

Posts 1923
Nathan Parker | Forum Activity | Replied: Fri, Mar 2 2018 6:46 PM

Thank you Bob for taking the opportunity to listen to your customers, incorporate our feedback, and resolve the situation. I look forward to the new Logos Connect Essential (No Resources) plan.

A few additional comments:

1. You still do not have to release new Logos features every six weeks like we had with Logos Now. You can keep the six week release schedule for bug fixes and smaller updates, but we don't need major new features every six weeks. Take your time on them, and release them when they're ready. 

2. I've instructed my sales rep to ensure my Faithlife Connect Essential (No Resources) plan renews. I won't purchase the Logos 7 feature set and just stick with Faithlife Connect for access to Logos features. You're welcome to take back the coupon (I haven't use it yet). Bible Study Magazine will be set to auto-renew as well.

3. When Logos 8 comes out, in terms of features, I'll likely stick with Faithlife Connect. In terms of books, I'll evaluate what you offer and see if any of your packages would benefit me (I've been pivoting away from needing major packages anyway since I'm now in a position where I need to focus on specialized purchases. I'm not spending less money overall in books, just putting money toward more specialized books that align with my academic major). I'll at least give Logos 8 a look now,

4. My Master Journal Bundle Pre-Pub has been restored. I'm reviewing my canceled pre-pubs, and most of them will likely be restored. I had a Mobile Ed pre-pub I may leave canceled and watch it free on Faithlife Connect, then decide to purchase it if I need permanent access to it. My Community Pricing purchases have been restored as well.

5. I'm restoring access to Faithlife's marketing emails and access to the marketing stuff on my Logos homepage. In terms of future book sales, I'll evaluate each situation and decide how I need to best purchase resources to fit my overall Bible study workflow (pretty much that's how I handled it in the past).

6. The $14.99/month price point for Faithlife Connect Essential (No Resources) is a good idea for new customers/subscribers. Other subscription services I'm on have made price increases in the past, but allowed existing customers to be grandfathered in. It's a good move and one that is sensible.

Thank you again for resolving this situation. I appreciate your taking the time to listen and implement the needed changes.

Nathan Parker

Posts 217
Reid A Ferguson | Forum Activity | Replied: Fri, Mar 2 2018 6:52 PM

Thank you very much for responding in this way. In my initial surpise at the first announcement, I was more disappointed in the way things were handled than in the realization that subscription based packages are the wave if the future. The tiers of the new system make sense. That said, had you simply offered to grandfather in old NOW subscribers, and only offered the new package to new subscribers, I doubt you would have heard much of a peep - tho in truth, some will grumble at any change, be it good or bad. :-) . I love Logos and use it everysingle day, as I have for years. My library and my tools in one integrated libro-system is invaluable. And seeing you respond as you have makes me delight in not having jumped too quickly when I saw the initial offering, and restored my sense of the partnership with Logos I have treasured. Thank you. Reid Ferguson. Might I suggest a true side-by-side comparison of the grandfathered | Starter | Essentials? You might find more willing to change if it is simply offered with clear delineating detaisl. Just a thought. R

Posts 1928
Donovan R. Palmer | Forum Activity | Replied: Fri, Mar 2 2018 7:00 PM

Thanks Bob! :)

Posts 218
Joshua Tan | Forum Activity | Replied: Fri, Mar 2 2018 8:37 PM

Bob Pritchett:

We are effectively restoring Logos Now at the same price, only with more value. This configuration will be called Faithlife Connect Essentials (No Library), and will come with everything in Faithlife Connect Essentials (https://connect.faithlife.com/) except the subscription-based access to the library.

This is everything Logos Now was and a bit more, and will include other (non-library) improvements/benefits to Faithlife Connect Essentials as they are released.

As a Logos Now subscriber, you are grandfathered into this package and price point.

Very happy with this move. When things get restored next week, I'll enable auto-renew again. Thank you, Bob.

Question: Will this price point be valid for a year and then increased to $14.99 to match the one offered to new users?

Posts 1826
LogosEmployee
Phil Gons (Faithlife) | Forum Activity | Replied: Fri, Mar 2 2018 8:45 PM

Joshua Tan:
Question: Will this price point be valid for a year and then increased to $14.99 to match the one offered to new users?

Currently we're planning to keep you grandfathered in at the Logos Now price for as long as you stay subscribed. That's not a promise that that price will never change, but if it does it'll likely be small and incremental with plenty of advanced notice. If you cancel your subscription and rejoin, you'd get back in at the $14.99/mo. price. So you'll need to stay subscribed to continue to enjoy the extra special discounted rate.

Posts 1426
Wild Eagle | Forum Activity | Replied: Fri, Mar 2 2018 8:46 PM

Eventhough I am not LN subscriber, (I always prefer ownership model vs renting), I am very happy that Faithlife found a solution that would benefit everyone. It makes me confident that Bob listens costumers and will never jeopardize them. 

"No man is greater than his prayer life. The pastor who is not praying is playing; the people who are not praying are straying." Leonard Ravenhill 

Posts 218
Joshua Tan | Forum Activity | Replied: Fri, Mar 2 2018 8:59 PM

Phil Gons (Faithlife):

Joshua Tan:
Question: Will this price point be valid for a year and then increased to $14.99 to match the one offered to new users?

Currently we're planning to keep you grandfathered in at the Logos Now price for as long as you stay subscribed. That's not a promise that that price will never change, but if it does it'll likely be small and incremental with plenty of advanced notice. If you cancel your subscription and rejoin, you'd get back in at the $14.99/mo. price. So you'll need to stay subscribed to continue to enjoy the extra special discounted rate.

Awesome! Thanks, Phil.

Posts 3229
Mattillo | Forum Activity | Replied: Fri, Mar 2 2018 9:01 PM

Phil Gons (Faithlife):

Joshua Tan:
Question: Will this price point be valid for a year and then increased to $14.99 to match the one offered to new users?

Currently we're planning to keep you grandfathered in at the Logos Now price for as long as you stay subscribed. That's not a promise that that price will never change, but if it does it'll likely be small and incremental with plenty of advanced notice. If you cancel your subscription and rejoin, you'd get back in at the $14.99/mo. price. So you'll need to stay subscribed to continue to enjoy the extra special discounted rate.

Phil sir. Before all of this I rested at LN annual for $99.  Will it stay at the annual rate or will it move to $9.99/month

Posts 1826
LogosEmployee
Phil Gons (Faithlife) | Forum Activity | Replied: Fri, Mar 2 2018 9:08 PM

Mattillo:
Before all of this I rested at LN annual for $99.  Will it stay at the annual rate or will it move to $9.99/month

If you weren't an active Logos Now member on 2/21 but were in the past, you'll receive an opportunity to take advantage of this special offer of Faithlife Connect Essentials (No Library) at Logos Now pricing, and you should be able to choose whether you want to pay monthly at $9.99 or annually at $99.99.

Posts 3229
Mattillo | Forum Activity | Replied: Fri, Mar 2 2018 9:21 PM

Phil Gons (Faithlife):

Mattillo:
Before all of this I rested at LN annual for $99.  Will it stay at the annual rate or will it move to $9.99/month

If you weren't an active Logos Now member on 2/21 but were in the past, you'll receive an opportunity to take advantage of this special offer of Faithlife Connect Essentials (No Library) at Logos Now pricing, and you should be able to choose whether you want to pay monthly at $9.99 or annually at $99.99.

Thank you Phil. I am/was a member at the $99 annual rate. I got moved to connect essentials and was curious what I might be moving back to.  I'm sure the email I'll receive will explain it. Thank you

Posts 255
danwdoo | Forum Activity | Replied: Fri, Mar 2 2018 9:39 PM

It's not that often I get to keep my cake and eat it too! This new plan is perfect and the Now pricing is an unexpected gift. A no book subscription plan is exactly what I was hoping for and that's exactly what you have given us. Thank you so much!

Posts 1826
LogosEmployee
Phil Gons (Faithlife) | Forum Activity | Replied: Fri, Mar 2 2018 9:59 PM

Mattillo:

Phil Gons (Faithlife):

Mattillo:
Before all of this I rested at LN annual for $99.  Will it stay at the annual rate or will it move to $9.99/month

If you weren't an active Logos Now member on 2/21 but were in the past, you'll receive an opportunity to take advantage of this special offer of Faithlife Connect Essentials (No Library) at Logos Now pricing, and you should be able to choose whether you want to pay monthly at $9.99 or annually at $99.99.

Thank you Phil. I am/was a member at the $99 annual rate. I got moved to connect essentials and was curious what I might be moving back to.  I'm sure the email I'll receive will explain it. Thank you

Got it. We'll keep you at your same payment term.

Posts 78
Phil Tuften | Forum Activity | Replied: Fri, Mar 2 2018 10:05 PM

Thank you

Posts 383
Danny Parker | Forum Activity | Replied: Fri, Mar 2 2018 10:16 PM

I too am shocked and pleased. As a very long term user, I continue to be surprised at the outstanding responses shown by Faithlife. As a previous owner of a couple of other products, it was more like dealing with Apple (in other words - no response). I am so pleased that this issue has been resolved beyond anyone's expectation. This is why I have been a long term customer and have spent $xx,xxx in the last 25 years. 

I remain concerned about Faithlife diversification to a point it may become burdened financially. But clearly the customer response remains your strength in a world where most companies could care less.

In a word - Thank you (actually 2 words).

Posts 148
Dustin Pearson | Forum Activity | Replied: Fri, Mar 2 2018 10:27 PM

Phil Gons (Faithlife):

Joshua Tan:
Question: Will this price point be valid for a year and then increased to $14.99 to match the one offered to new users?

Currently we're planning to keep you grandfathered in at the Logos Now price for as long as you stay subscribed. That's not a promise that that price will never change, but if it does it'll likely be small and incremental with plenty of advanced notice. If you cancel your subscription and rejoin, you won't get back in at the $14.99/mo. price. So you'll need to stay subscribed to continue to enjoy the extra special discounted rate.

Good news all around, thank you...though I think I properly made a correction to the quote above?

Posts 1997
Forum MVP
Reuben Helmuth | Forum Activity | Replied: Fri, Mar 2 2018 10:38 PM

Dustin Pearson:
Good news all around, thank you...though I think I properly made a correction to the quote above?

NO, you've just introduced an error and possible cause of confusion! You WOULD get back in at $14.99 versus staying in at $9.99 (or $99/yr).

Posts 67
Paul C | Forum Activity | Replied: Fri, Mar 2 2018 10:41 PM

Danny Parker:
I remain concerned about Faithlife diversification to a point it may become burdened financially.
He who has an ear, Let him hear.

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