Logos 7 for Windows 7 Won't Log In

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This post has 3 Replies | 1 Follower

Posts 3
Nathan A. Patterson | Forum Activity | Posted: Sat, Mar 3 2018 1:14 PM

I've recently re-installed Logos 7, and when I get to the sign in prompt and enter my credentials, I am told the following: 

"The username and password were not accepted by Logos.com"

I can log in just fine w/ the app on my phone, tablet, website, etc. I even changed my password just to be extra safe. I've uninstalled, reinstalled, etc. Exact same issue every time. From checking the logs, there is some authentication issue going on.

I've removed any and all anti-virus/malware removal, rebooted, etc. I've tried adding Logos to the access, etc. The whole 9 yards. 

My windows updates are completely up to date (I keep them that way!), and my clock is set to the correct time based upon my geographical location (as mentioned in an help email). So here I am, unable to use this amazing tool because my computer wants to be a difficult spawn of satan. Please help!

4747.Logos.zip

Posts 561
Scott E. Mahle | Forum Activity | Replied: Sat, Mar 3 2018 1:30 PM

Nathan A. Patterson:

 I even changed my password just to be extra safe.

Suggest contacting Logos by phone 800-875-6467

Logos Series X Pastor’s Library | Logos 3 Leader’s Library | Logos 4 Portfolio | Logos 5 Platinum | Logos 6 Feature Crossgrade | Logos 7 Essential Upgrade - Large | Logos 8 Methodist & Wesleyan Platinum and Academic Professional

Posts 3
Nathan A. Patterson | Forum Activity | Replied: Sat, Mar 3 2018 1:57 PM

Thanks for the suggestion, Scott.

I gave them a call and come to find out my computer had the date set as March 4th, instead of March 3rd (for some odd reason), and changing it to the the correct date, fixed the login issue.

Grace and peace, friend!

Posts 561
Scott E. Mahle | Forum Activity | Replied: Sat, Mar 3 2018 5:38 PM

While not what I suspected the issue was, any fix is always welcome! Thank you for letting the community know your issue was resolved. Happy studying!

Logos Series X Pastor’s Library | Logos 3 Leader’s Library | Logos 4 Portfolio | Logos 5 Platinum | Logos 6 Feature Crossgrade | Logos 7 Essential Upgrade - Large | Logos 8 Methodist & Wesleyan Platinum and Academic Professional

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