Refund/Return mechanism like Amazon's

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Posts 3711
Francis | Forum Activity | Posted: Fri, Mar 30 2018 4:23 AM

I really appreciate Logos' return policy but wished it was more convenient. I propose here the example of amazon:

1. Receipt emails that have a "was this order a mistake?" with a link to cancel and refund.

2. Similar functionality available from the customer's order history. The cancel/refund option only remains available as long as the return period has not passed.

I think it would also save Logos staff time instead of both us and them having to exchange emails or phone calls. 

Posts 2028
Joseph Turner | Forum Activity | Replied: Fri, Mar 30 2018 4:36 AM

I would also like a more convenient return method.

Disclaimer:  I hate using messaging, texting, and email for real communication.  If anything that I type to you seems like anything other than humble and respectful, then I have not done a good job typing my thoughts.

Posts 781
scooter | Forum Activity | Replied: Fri, Mar 30 2018 5:51 AM

I do not like answering as to why I returned it.  A perfunctory question gets a perfunctory answer + I find the process demeaning.

Automate the return, except for Acntg doing the credit.

Posts 197
Daniel Radke | Forum Activity | Replied: Fri, Mar 30 2018 6:21 AM

Francis:

I really appreciate Logos' return policy but wished it was more convenient. I propose here the example of amazon:

1. Receipt emails that have a "was this order a mistake?" with a link to cancel and refund.

2. Similar functionality available from the customer's order history. The cancel/refund option only remains available as long as the return period has not passed.

I think it would also save Logos staff time instead of both us and them having to exchange emails or phone calls. 

These are great ideas, especially considering one of the largest costs for Faithlife is its customer service (if I recall correctly). Implementing an easy return policy like this would save Faithlife time and money and save all of us the hassle of a phone call.

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