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Rick Ausdahl | Forum Activity | Posted: Thu, Apr 5 2018 8:47 AM

When I log into my Faithlife Connect Account and select "Courses", the courses displayed are split into three categories: Available (33 plans), Partially Available (2 plans), and Unavailable (169 plans).

I have the Faithlife Connect Essentials plan.  It was my understanding that members of this plan could chose any two individual Mobile Ed courses from the entire range of courses within Mobile Ed--no exclusions.  (The only caveat being that members could not select bundled offerings, but could select any course that was offered individually, even if the course is also offered as part of a bundle.)

So what are we supposed to make of these three categories under which the courses are grouped?

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NB.Mick | Forum Activity | Replied: Thu, Apr 5 2018 8:51 AM

Rick Ausdahl:
what are we supposed to make of these three categories under which the courses are grouped?

Those are your current courses - available are those you have a license for, not available the others (partly available: bundles where you have licenses for a part of). This has nothing to do with your selection of courses  

EDIT: what you see when launching the courses app from there is the same you would see in the courses tool on your desktop app. In order to select courses from your subscription program, you shouldn't launch the app, but scroll down to the very bottom of the site, where it says "choose your courses" 

Running Logos 7 latest (beta) version on Win 10

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Rick Ausdahl | Forum Activity | Replied: Thu, Apr 5 2018 9:30 AM

NB.Mick:

Rick Ausdahl:
what are we supposed to make of these three categories under which the courses are grouped?

Those are your current courses - available are those you have a license for, not available the others (partly available: bundles where you have licenses for a part of). This has nothing to do with your selection of courses  

EDIT: what you see when launching the courses app from there is the same you would see in the courses tool on your desktop app. In order to select courses from your subscription program, you shouldn't launch the app, but scroll down to the very bottom of the site, where it says "choose your courses" 

Thanks, NB!

I haven't found an option that reads "choose your courses", but I have found one that reads "See available courses".  I found that link at the bottom of the courses web page (https://connect.faithlife.com/courses), prior to selecting the option to "Launch apps".  Selecting the link brings up a list of 193 ME courses, including those I already own.  Is this the link to which you are referring?

NOTE:  A prior occurrence of the link also occurs near the top of the web page in the section that reads "Self-paced learning--Courses that move with you".

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Mark Barnes | Forum Activity | Replied: Thu, Apr 5 2018 9:33 AM

“Available” means courses that you own or rent, and have most (all?) of the reading material.

“Partly available” means you own or rent them, but don’t have much of the reading material.

“Unavailable” means you don’t have a licence to the course.

To get use of a ANY course, just find it in the store and “buy” it using the supplied coupon code. It will appear free at the Checkout. The “purchased” licence will expire in the future, of course. 

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LogosEmployee

Mark Barnes:

“Available” means courses that you own or rent, and have most (all?) of the reading material.

“Partly available” means you own or rent them, but don’t have much of the reading material.

“Unavailable” means you don’t have a licence to the course.

"Available" means that you have all of the required resources for a course.

"Partly available" means that you have some of the required resources for a course.

"Unavailable" means you have none of the required resources for a course.

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Mark Barnes | Forum Activity | Replied: Thu, Apr 5 2018 9:53 AM

Andrew Batishko (Faithlife):

"Available" means that you have all of the required resources for a course.

"Partly available" means that you have some of the required resources for a course.

"Unavailable" means you have none of the required resources for a course.

Sorry. I had to do that from memory because the Courses tool is currently broken for me (I can only see started and completed courses — everything else is missing). It's been like that for a little while. Any suggestions while you're here?

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LogosEmployee

Mark Barnes:

Sorry. I had to do that from memory because the Courses tool is currently broken for me (I can only see started and completed courses — everything else is missing). It's been like that for a little while. Any suggestions while you're here?

My best guess would be that there's some kind of problem with retrieving the course metadata from the server. A log file would help.

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Mark Barnes | Forum Activity | Replied: Thu, Apr 5 2018 10:13 AM

Andrew Batishko (Faithlife):
My best guess would be that there's some kind of problem with retrieving the course metadata from the server. A log file would help.

There's nothing diagnostic in the logs that I can see. I ran Fiddler, but the Courses Tool doesn't even seem to attempt to connect to the server.

5857.Logos.log

Posts 1695
LogosEmployee

This looks pertinent:

2018-04-05 18:12:51.5396 34 Warn GuidedLearningTemplateClient The service timed out.
2018-04-05 18:12:51.5436 34 Error GuidedLearningManager Couldn't update templates.

It should be trying to connect to https://guidedlearningapi.faithlife.com/v1/

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Mark Barnes | Forum Activity | Replied: Thu, Apr 5 2018 10:41 AM

Andrew Batishko (Faithlife):

This looks pertinent:

2018-04-05 18:12:51.5396 34 Warn GuidedLearningTemplateClient The service timed out.
2018-04-05 18:12:51.5436 34 Error GuidedLearningManager Couldn't update templates.

It should be trying to connect to https://guidedlearningapi.faithlife.com/v1/

Thanks. It looks like that happens at startup, rather than when I open the tool, so I hadn't made the connection to Courses.

Fiddler tells me that https://guidedlearningapi.faithlife.com/v1/templates?limit=100 returns a body of 17,675,813 bytes, and returned a 200 OK response. It obviously took a while to download 17Mb, though — just over 110 seconds.

The resulting body was valid JSON, so I've no reason to think something's gone wrong with the download. But I kept a copy of the data, which I can upload if you want.

ACTUAL PERFORMANCE
--------------
ClientConnected: 18:32:59.224
ClientBeginRequest: 18:32:59.778
GotRequestHeaders: 18:32:59.778
ClientDoneRequest: 18:32:59.778
Determine Gateway: 0ms
DNS Lookup: 0ms
TCP/IP Connect: 0ms
HTTPS Handshake: 0ms
ServerConnected: 18:32:59.396
FiddlerBeginRequest: 18:32:59.778
ServerGotRequest: 18:32:59.778
ServerBeginResponse: 18:33:01.619
GotResponseHeaders: 18:33:01.619
ServerDoneResponse: 18:34:49.776
ClientBeginResponse: 18:34:49.782
ClientDoneResponse: 18:34:49.782
Overall Elapsed: 0:01:50.004

PS — the response isn't gzipped (and the client didn't request it). That would have made a huge difference.

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NB.Mick | Forum Activity | Replied: Thu, Apr 5 2018 11:36 AM

Andrew Batishko (Faithlife):

Mark Barnes:

“Available” means courses that you own or rent, and have most (all?) of the reading material.

“Partly available” means you own or rent them, but don’t have much of the reading material.

“Unavailable” means you don’t have a licence to the course.

"Available" means that you have all of the required resources for a course.

"Partly available" means that you have some of the required resources for a course.

"Unavailable" means you have none of the required resources for a course.

You are surely right, but as I understand (and this hopefully clears this up for the OP), in case of Mobile.Ed courses, typically the only "required resource" for a course is the course textbook, all the recommended reading is listed as "suggested" only, which means this matches up with the license to the course. Those are the ones in focus here.

However it makes sense to memorize your definition, as it also works for the "read-a-book" courses which are available when one owns the respective resource.

Running Logos 7 latest (beta) version on Win 10

Posts 1695
LogosEmployee

Mark Barnes:

Fiddler tells me that https://guidedlearningapi.faithlife.com/v1/templates?limit=100 returns a body of 17,675,813 bytes, and returned a 200 OK response. It obviously took a while to download 17Mb, though — just over 110 seconds.

Thanks, Mark. I've created a case for this. Unfortunately, I don't have a suggestion at the moment to get this working for you.

Posts 1695
LogosEmployee

NB.Mick:

You are surely right, but as I understand (and this hopefully clears this up for the OP), in case of Mobile.Ed courses, typically the only "required resource" for a course is the course textbook, all the recommended reading is listed as "suggested" only, which means this matches up with the license to the course. Those are the ones in focus here.

However it makes sense to memorize your definition, as it also works for the "read-a-book" courses which are available when one owns the respective resource.

Quite correct.

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