Atlas still not working

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This post has 9 Replies | 5 Followers

Posts 969
Mike Tourangeau | Forum Activity | Posted: Sun, Apr 15 2018 9:22 PM

Since the release of the new atlas tool I can't get it to work. I have commented on this thread https://community.logos.com/forums/t/166412.aspx?PageIndex=3 I was told my logs showed the problem (?) 

I am starting this new thread to draw attention to the issue. Anyone else have a problem?

Posts 214
André Kamphuis | Forum Activity | Replied: Sun, Apr 15 2018 11:44 PM

Mike Tourangeau:
I am starting this new thread to draw attention to the issue. Anyone else have a problem?

I am still unable to get the Atlas to work. It finally worked in one of the later Beta version after some initial hiccups, but not anymore after installing 7.15 Beta 1 (7.15.0.007). 

Posts 969
Mike Tourangeau | Forum Activity | Replied: Thu, Apr 19 2018 8:46 PM

After installing the latest SR (7.14) my Atlas tool is still not working. 

Posts 1688
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Tue, Apr 24 2018 9:06 AM

Mike Tourangeau:

Since the release of the new atlas tool I can't get it to work. I have commented on this thread https://community.logos.com/forums/t/166412.aspx?PageIndex=3 I was told my logs showed the problem (?) 

I am starting this new thread to draw attention to the issue. Anyone else have a problem?

Hi Mike,

While your logs showed that you were experiencing the same problem that we were aware of, we still have to figure out how to fix it. We are working on this issue and will update the original thread when we do. I'm sorry for the delay. The team is working on it.

Posts 14
HECTOR PEREZ | Forum Activity | Replied: Sun, Apr 29 2018 9:02 PM

Greetings, I wanted to know if this problem was already solved in the atlas tool, since I also had the same problem that many have commented in this forum. Please be good to publish or inform us when this problem is completely solved, since I am from the Hispanic community, and at least I see that only in English this problem is discussed, but personally this tool is very useful to me. I am grateful to be informed when it is already available ...

Posts 969
Mike Tourangeau | Forum Activity | Replied: Fri, May 4 2018 9:55 PM

Philana R. Crouch:

Mike Tourangeau:

Since the release of the new atlas tool I can't get it to work. I have commented on this thread https://community.logos.com/forums/t/166412.aspx?PageIndex=3 I was told my logs showed the problem (?) 

I am starting this new thread to draw attention to the issue. Anyone else have a problem?

Hi Mike,

While your logs showed that you were experiencing the same problem that we were aware of, we still have to figure out how to fix it. We are working on this issue and will update the original thread when we do. I'm sorry for the delay. The team is working on it.

Great! 

Posts 969
Mike Tourangeau | Forum Activity | Replied: Mon, Jul 9 2018 9:44 PM

Bump 

Posts 3
Reuben Pitts | Forum Activity | Replied: Fri, Jul 13 2018 1:56 PM

It is mid-July and my atlas is still not working.  I am teaching in 2 Samuel and need my atlas for maps to illustrate the places that we are discussing.  We would like a date for when you expect to have this fixed.  This is a critical study tool and we are only being told that Logos is aware of the problem and working on it.  Is it a low priority? A high priority? Feedback would be good.

Posts 969
Mike Tourangeau | Forum Activity | Replied: Fri, Jul 13 2018 9:05 PM

Reuben Pitts:

It is mid-July and my atlas is still not working.  I am teaching in 2 Samuel and need my atlas for maps to illustrate the places that we are discussing.  We would like a date for when you expect to have this fixed.  This is a critical study tool and we are only being told that Logos is aware of the problem and working on it.  Is it a low priority? A high priority? Feedback would be good.

Feedback would be nice. 

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