7.14 SR-1 (7.14.0.0036) is Now Available

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This post has 11 Replies | 4 Followers

Posts 2326
LogosEmployee
Philana R. Crouch | Forum Activity | Posted: Thu, Apr 19 2018 3:35 PM

To immediately update to the current stable version enter the Update Now command. Otherwise, the app will automatically update the next time it's scheduled to check for updates.

Release Notes

Download Link

Posts 89
Jacmer | Forum Activity | Replied: Thu, Apr 19 2018 3:57 PM

 the new brand icons on the Home Page sidebar ribbon look too big.

Posts 1162
Mike Tourangeau | Forum Activity | Replied: Thu, Apr 19 2018 8:40 PM

Unfortunately this did not fix my "Atlas problem" Was it intended to fix the Atlas issue I am experiencing?

See threads https://community.logos.com/forums/t/166412.aspx?PageIndex=3 

https://community.logos.com/forums/p/168614/974852.aspx#974852 

Posts 22
Elina A. | Forum Activity | Replied: Thu, Apr 19 2018 9:53 PM

After installing 7.14 SR-1, the problem is worsening: my atlas is still not working and now my home page is blank.

This is what the system asked when restarting Logos after update:

04025.Logos Log Files.zip

Posts 1043
Sean | Forum Activity | Replied: Thu, Apr 19 2018 10:05 PM

Elina A.:
This is what the system asked when restarting Logos after update:

I don't know anything about your atlas problem, but the system dialog request is normal when installing a new version, and you should click "Oui."

 Logos Now Subscriber -- 22/2/2018

Posts 22
Elina A. | Forum Activity | Replied: Thu, Apr 19 2018 10:18 PM

I clicked Yes and now my homepage is blank. Sad

Posts 2326
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Thu, Apr 19 2018 11:46 PM

Mike Tourangeau:

Unfortunately this did not fix my "Atlas problem" Was it intended to fix the Atlas issue I am experiencing?

See threads https://community.logos.com/forums/t/166412.aspx?PageIndex=3 

https://community.logos.com/forums/p/168614/974852.aspx#974852 

Hi Mike,

We still have an open case for your issue. When we do have a fix it will be posted in the release notes.

Posts 2755
Erwin Stull, Sr. | Forum Activity | Replied: Fri, Apr 20 2018 6:25 AM

Jacmer:

 the new brand icons on the Home Page sidebar ribbon look too big.

The same thing occurred with the beta release (Discussed here https://community.logos.com/forums/t/168398.aspx). 

The best thing to do for the time being is to remove them from the sidebar using the gear icon, located in the top right of the homepage.

Posts 27014
Forum MVP
JT (alabama24) | Forum Activity | Replied: Fri, Apr 20 2018 7:08 AM

Elina A.:
I clicked Yes and now my homepage is blank.

Please create a new thread, explaining your issue clearly. You should provide appropriate details, including log files (see my signature line). 

OSX & iOS | Logs |  Install

Posts 64
Warren Dane | Forum Activity | Replied: Fri, Apr 20 2018 8:02 AM

I too have been having trouble with the Atlas. No maps show up. When I clicked on "open Bing maps" the program locked up and Windows (Ver. 10) asked if I want to shut Logos down since it has quit working. The Atlas feature in Logos 7 appears to be the culprit. Hope you can fix it.

Posts 2326
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Fri, Apr 20 2018 10:15 AM

Warren Dane:

I too have been having trouble with the Atlas. No maps show up. When I clicked on "open Bing maps" the program locked up and Windows (Ver. 10) asked if I want to shut Logos down since it has quit working. The Atlas feature in Logos 7 appears to be the culprit. Hope you can fix it.

Hi Warren,

I'm not able to reproduce this crash. Can you do the following:

  1. Start a new thread describing your problem.
  2. Enable logging (see the link in my post's signature for instructions).
  3. Then reproduce the problem, please include screenshots in the post of any dialog menus or messages you get.
  4. Zip the entire log folder and upload it to your new thread.
  5. Also please include the specific map you were trying to open in Bing maps.

This will help us narrow down what is going on.

Posts 22
Elina A. | Forum Activity | Replied: Fri, Apr 20 2018 12:06 PM

JT (alabama24):

Elina A.:
I clicked Yes and now my homepage is blank.

Please create a new thread, explaining your issue clearly. You should provide appropriate details, including log files (see my signature line). 

@JT,

Thank you for offering your help. I managed to restore the homepage by "repairing" Logos via Control Panel. The only remaining problem is the Atlas (still not working). I've already attached my logs.

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