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Cynthia Tucker | Forum Activity | Posted: Sat, May 5 2018 4:49 PM

When viewing Faithlife TV, what's the best way to determine which videos fall under "Plus" and which I would be receiving anyway?

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Joshua Tan | Forum Activity | Replied: Sat, May 5 2018 6:27 PM

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Kenneth Neighoff | Forum Activity | Replied: Sat, May 5 2018 6:36 PM

The picture Joshua shows in only on the computer, not on the Roku app or the mobile app.

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Joshua Tan | Forum Activity | Replied: Sat, May 5 2018 6:42 PM

Kenneth Neighoff:

The picture Joshua shows in only on the computer, not on the Roku app or the mobile app.

Ah right. I assumed the OP was referring to the web app.

If I recall correctly, signing out from the iOS mobile app shows a list of free videos only.

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Cynthia Tucker | Forum Activity | Replied: Sat, May 5 2018 8:08 PM

Yes, I was looking on the Roku, but I guess I can check out the web app as well.

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Cynthia Tucker | Forum Activity | Replied: Sat, May 5 2018 8:19 PM

Ok, I got my answer. Most everything is under Plus.

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Rick Ausdahl | Forum Activity | Replied: Sun, May 6 2018 6:59 AM

Cynthia Tucker:

When viewing Faithlife TV, what's the best way to determine which videos fall under "Plus" and which I would be receiving anyway?

I had the same question and so I called customer service last month and asked the rep I got to explain the difference between Faithlife TV and Faithlife TV Plus.  I was surprised (and a bit baffled) by the answer, which was...

There is no difference.  The "PLUS" just shows you're a Faithlife Connect member.

I thought I had not made myself clear, so I asked the question about three more times in different ways.  But the customer service rep just got frustrated with me because I couldn't seem to grasp the fact that Faithlife would coin both terms ("Faithlife TV" and "Faithlife TV PLUS"), if there was no difference in the benefits between the two.  He just kept repeating...

There is no difference.  The "PLUS" just shows you're a Faithlife Connect member.

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Mark Barnes | Forum Activity | Replied: Sun, May 6 2018 8:58 AM

Rick Ausdahl:
Faithlife TV and Faithlife TV Plus.

Faithlife TV is the overall platform. It includes free videos, subscription videos and pay-per-view videos.

Faithlife TV+ is the subscription element. The vast majority videos on Faithlife TV are part of Faithlife TV+. If you don't have a Plus Subscription (either direct, or through Faithlife Connect), there's very little that you can watch on Faithlife TV.

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Rick Ausdahl | Forum Activity | Replied: Sun, May 6 2018 6:51 PM

Mark Barnes:

Rick Ausdahl:
Faithlife TV and Faithlife TV Plus.

Faithlife TV is the overall platform. It includes free videos, subscription videos and pay-per-view videos.

Faithlife TV+ is the subscription element. The vast majority videos on Faithlife TV are part of Faithlife TV+. If you don't have a Plus Subscription (either direct, or through Faithlife Connect), there's very little that you can watch on Faithlife TV.

Thank you, Mark!  The next time I call customer service with a question, I hope they patch me through to you.  You managed to answer very clearly in just a few sentences, the question I couldn't get answered via a 10 minute phone conversation.  Smile

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doc | Forum Activity | Replied: Mon, May 7 2018 12:35 AM

Mark Barnes:
there's very little that you can watch on Faithlife TV.

Other than the videos from the mobile Ed courses you own or pay-per view-videos you have purchased

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