Crash 7.15 - Fixed in Beta 2, broke in 7.15.0.0022 - Topic Study Quickstart Layouts

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Posts 2662
Erwin Stull, Sr. | Forum Activity | Posted: Tue, May 15 2018 5:44 AM

The "Open Quickstart Layout" Topic Study results in a crash upon running. This was fixed in 7.15 Beta 2, however, it just closes Logos in 7.15.0.0022. My logs are attached.

Thanks

1004.Logos_Logs.zip

Posts 1766
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Tue, May 15 2018 8:27 AM

HI Erwin,

I wasn't able to reproduce a crash. The folder didn't contain your logs so I can't tell what topic it was trying to access. Can you open up Factbook see what topic it's set to? That will help in narrowing things down.

Posts 2662
Erwin Stull, Sr. | Forum Activity | Replied: Tue, May 15 2018 8:59 AM

Philana R. Crouch:

HI Erwin,

I wasn't able to reproduce a crash. The folder didn't contain your logs so I can't tell what topic it was trying to access. Can you open up Factbook see what topic it's set to? That will help in narrowing things down.

Hi Philana;

It was set to "Israel and the middle east today". I used the workaround and set it to Jerusalem, and the topic study ran fine. Changed it back, and it crashed.

Thanks

Posts 1766
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Tue, May 15 2018 9:41 AM

Erwin Stull, Sr.:

Philana R. Crouch:

HI Erwin,

I wasn't able to reproduce a crash. The folder didn't contain your logs so I can't tell what topic it was trying to access. Can you open up Factbook see what topic it's set to? That will help in narrowing things down.

Hi Philana;

It was set to "Israel and the middle east today". I used the workaround and set it to Jerusalem, and the topic study ran fine. Changed it back, and it crashed.

Thanks

Erwin,

Thanks for the additional info. For me it doesn't immediately crash, but it does hang. I'll write up a case. This appears to be something different. The oriiginal entry types that were causing it to crash (i.e. William Tyndale, and Clement of Alexandria) still don't crash. I'll ask the team to take a look.

Posts 2662
Erwin Stull, Sr. | Forum Activity | Replied: Tue, May 15 2018 7:19 PM

Philana R. Crouch:

Erwin Stull, Sr.:

Philana R. Crouch:

HI Erwin,

I wasn't able to reproduce a crash. The folder didn't contain your logs so I can't tell what topic it was trying to access. Can you open up Factbook see what topic it's set to? That will help in narrowing things down.

Hi Philana;

It was set to "Israel and the middle east today". I used the workaround and set it to Jerusalem, and the topic study ran fine. Changed it back, and it crashed.

Thanks

Erwin,

Thanks for the additional info. For me it doesn't immediately crash, but it does hang. I'll write up a case. This appears to be something different. The oriiginal entry types that were causing it to crash (i.e. William Tyndale, and Clement of Alexandria) still don't crash. I'll ask the team to take a look.

Hi Philana;

Thank you. Here are my updated logs. The 1st set of logs, I zipped. These are uncompressed in their original format.

5270.LogosCrash.txt

5826.LogosError.log

Posts 1766
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Mon, May 21 2018 1:36 PM

Erwin Stull, Sr.:

The "Open Quickstart Layout" Topic Study results in a crash upon running. This was fixed in 7.15 Beta 2, however, it just closes Logos in 7.15.0.0022. My logs are attached.

Thanks

1004.Logos_Logs.zip

This crash has been fixed with 7.15 SR-1.

Posts 2662
Erwin Stull, Sr. | Forum Activity | Replied: Mon, May 21 2018 9:28 PM

Philana R. Crouch:

Erwin Stull, Sr.:

The "Open Quickstart Layout" Topic Study results in a crash upon running. This was fixed in 7.15 Beta 2, however, it just closes Logos in 7.15.0.0022. My logs are attached.

Thanks

1004.Logos_Logs.zip

This crash has been fixed with 7.15 SR-1.

Thank you. :-)

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