Logos won't load

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Arletha M. King | Forum Activity | Posted: Sun, May 20 2018 5:57 AM

After I updated my Windows on Thursday, Logos will not load at all.  It will start to open and then nothing.  I have read the forum and tried holding the control key while opening Logos and still nothing happens.

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Forum MVP
JT (alabama24) | Forum Activity | Replied: Sun, May 20 2018 7:10 AM

Welcome! Sorry you are having trouble Tongue Tied

Please enable and post logs. Instructions can be found in the link in my signature line

OSX & iOS | Logs |  Install

Posts 1
Dan Sladden | Forum Activity | Replied: Sun, May 20 2018 2:42 PM

I suspect I have the same problem. Logos 7 opens to a white screen/window. I have checked the support post about graphics drivers - indeed, my graphics chip is Intel - and have updated to the latest version. But this started happening with the recent big Windows 10 update.

Here are my logs.

423227.Logos Log Files.zip

Dan

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Forum MVP
JT (alabama24) | Forum Activity | Replied: Sun, May 20 2018 6:05 PM

Welcome Dan! Sorry you are having troubles. Tongue Tied

Dan Sladden:
I suspect I have the same problem.

I don't read your issue as being the same. My understanding is that the OP can't use Logos, while you simply have a blank home page (but can otherwise use Logos). Is that right (at least on your side)? I also assume that you are running 32 Bit Windows. Is that true as well? There is a known issue with the home page and 32 Bit windows. If you are able to update to 64 Bit, it may fix that. Do note, however: Not all "legacy" software is compatible with 64 Bit Windows. 

OSX & iOS | Logs |  Install

Posts 7895
LogosEmployee

Hi Dan,

From your logs I can see you're running 64-bit Windows, so you won't be affected by the problem in Logos 7.15 that causes blank screens in some panels on 32-bit Windows.

However, we have heard of blank screens with Windows 10 version 1803 with Intel 4600 HD GPUs: https://community.logos.com/forums/p/168976/976980.aspx#976980 

If this is your system, you might want to try disabling hardware acceleration, as per that post.

Posts 3148
LogosEmployee
Thomas Ball | Forum Activity | Replied: Wed, May 23 2018 2:34 PM

Dan Sladden:
I suspect I have the same problem. Logos 7 opens to a white screen/window.

Does it look kind of like this?

 

Posts 3148
LogosEmployee
Thomas Ball | Forum Activity | Replied: Wed, May 23 2018 2:39 PM

Arletha M. King:
I have read the forum and tried holding the control key while opening Logos and still nothing happens.

Holding the Control key down before and while Logos is opening is intended to get you to the sign in screen, enable logging, and will result (if Logos opens after the sign in window) in a blank layout. If Logos opens you can click the house icon in the top-left to navigate to the Home page. Do you see the sign in window when you attempt to open Logos in this way? If not what exactly do you see happen?

 

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