I'm unable to use Logos. I attempting holding the control key when running the application but that didn't make a difference. Below is the Error message stored in LogosCrash.txt
Program Version: 7.15 SR-1 (7.15.0.0027)Windows Version: 10.0.17134.0.NET Framework Version: 4.0.30319.42000Time: 2018-06-21 08:01:23 -04:00 (2018-06-21T12:01:23Z)Installed memory: 4,001 MBInstall path: C:\Users\Abner\AppData\Local\Logos\System\Logos.exeFree install space: 12,313 MBData path: C:\Users\Abner\AppData\Local\Logos\Data\ijmwxaex.blxFree disk space: 12,313 MBTemp path: C:\Users\Abner\AppData\Local\Temp\Free temp space: 12,313 MB
Error ID: 4821Error detail: AggregateException: One or more errors occurred.eSystem.AggregateException: One or more errors occurred. ---> System.ArgumentException: An item with the same key has already been added. at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource) at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add) at System.Linq.Enumerable.ToDictionary[TSource,TKey,TElement](IEnumerable`1 source, Func`2 keySelector, Func`2 elementSelector, IEqualityComparer`1 comparer) at Libronix.DigitalLibrary.Atlas.AtlasManager.<DoSynchronizeMapsAsync>d__24.MoveNext() --- End of inner exception stack trace ------> (Inner Exception #0) System.ArgumentException: An item with the same key has already been added. at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource) at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add) at System.Linq.Enumerable.ToDictionary[TSource,TKey,TElement](IEnumerable`1 source, Func`2 keySelector, Func`2 elementSelector, IEqualityComparer`1 comparer) at Libronix.DigitalLibrary.Atlas.AtlasManager.<DoSynchronizeMapsAsync>d__24.MoveNext()<---
I also attempted to repair from control panel but that didn't make a difference either.
Hi Abner - sorry to hear you are having problems.
When this type of error has occurred in the past it is typically due to a problem with a Layout.
Your crash text suggests a problem with the Atlas Tool.
But you say that when opening using the Ctrl key you still get the problem. When holding down the Ctrl key does Logos open to a blank layout. If so, does the problem only occur when you access the Atlas?
And is there a Logos.log file in the logs directory? If so, please include that as it could provide more information
Graham
When holding or not holding the Ctrl key the program just crashes, not sure if is loading a blank layout or not as it crashes before I can see anything
1464.Copy of Logos.log
Do I suppose to have those two folders here?
Abner Guzman:Do I suppose to have those two folders here?
That indicates - that at some stage - you were using Logos on this computer with a different Logos id. Does that sound possible?
The one you are using now - and referenced in the log - is ijmwxaex.blx
Abner Guzman:When holding or not holding the Ctrl key the program just crashes, not sure if is loading a blank layout or not as it crashes before I can see anything
It is a problem associated with syncing the Atlas.
Please try:
If this works, Logos should start and the AtlasManager folder should be recreated.
Don't recall but I may have a few years ago allow my niece to login with her account ID. I just went ahead and deleted the folder from 2015. But seems issue was not related to that as I attempted to run Logos again and it crashed before fully loading.
Deleting the folder AtlasManager fixed the issue. Thank you!
Abner Guzman: Deleting the folder AtlasManager fixed the issue. Thank you!
Good to hear!