Synchronization Problem

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This post has 9 Replies | 1 Follower

Posts 15
Michael Licina Jr. | Forum Activity | Posted: Sun, Jul 15 2018 9:57 PM

Sorry if this issue is addressed elsewhere, but I'm having trouble getting the search bar to work. Every time I start Logos on my laptop, I get a sync error complete with an exclamation mark inside of the sync arrows. Yet when I load Logos on the computer at the church, there is no error. There does not appear to be any files missing from my documents or personal books, so I'm not sure what's going on. I'm attaching the log files. Any help would be greatly appreciated.

2063.Logos Log Files.zip

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Forum MVP
Graham Criddle | Forum Activity | Replied: Sun, Jul 15 2018 11:40 PM

It looks as though there is a problem with a Visual Filter on your laptop.

Have you created one there recently? If so, does it solve the problem if you delete it and recreate it?

Posts 15
Michael Licina Jr. | Forum Activity | Replied: Mon, Jul 16 2018 6:46 AM

It's been going on a while so I'm not sure which filter it would be. But at least I know what direction to look. Is there a way to tell what filter other than trying each one individually?

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Graham Criddle | Forum Activity | Replied: Mon, Jul 16 2018 6:54 AM

Michael Licina Jr.:
Is there a way to tell what filter other than trying each one individually?

I'm afraid I can't see anything in the log that would identify which filter. Others might be able to.

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Dave Hooton | Forum Activity | Replied: Mon, Jul 16 2018 2:37 PM

Michael Licina Jr.:
It's been going on a while so I'm not sure which filter it would be

If you sort the Documents menu by Type, the Date will indicate what VF was recently modified. You can make a change to the VF or delete it.

Dave
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Windows & Android

Posts 15
Michael Licina Jr. | Forum Activity | Replied: Wed, Jul 18 2018 1:13 PM

The plot thickens...I didn't have any visual filters in my documents menu. I had created some, but I deleted them. I went through the undelete link and restored all of the filters to see if that was it, but it's still giving the sync error. Ideas?

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Dave Hooton | Forum Activity | Replied: Wed, Jul 18 2018 3:30 PM

Michael Licina Jr.:
but it's still giving the sync error. Ideas?

Provide new logs now that you have restored the VF's.

Dave
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Windows & Android

Posts 15
Michael Licina Jr. | Forum Activity | Replied: Wed, Jul 18 2018 8:38 PM

See attached. Thanks!

4062.Logos Log Files (2).zip

Posts 3148
LogosEmployee
Thomas Ball | Forum Activity | Replied: Thu, Jul 19 2018 9:36 AM

HI Michael,

I'm going to email you a possible solution.

 

Posts 15
Michael Licina Jr. | Forum Activity | Replied: Thu, Jul 19 2018 8:38 PM

Woo hoo! Thanks Tommy - it worked perfectly! For those wondering, Tommy directed me to find and delete the folder on my laptop that houses Visual Filter files. When I started Logos, it synced correctly. Thanks to all for your help!

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