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Posts 8
Andy King | Forum Activity | Posted: Thu, Jul 26 2018 6:59 AM

The iOS version no longer allows GREEK and Hebrew word lookup on any other source other than a Greek Bible version. It tells me the dictionary is not installed. I’ve always been able to look up GREEK words when using commentaries etc.

An email from the support from someone clearly uninformed states that this feature “doesn’t” work in commentaries. Attached is the screenshot.

This is clearly a problem. Anyone know why?

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Graham Criddle | Forum Activity | Replied: Thu, Jul 26 2018 7:56 AM

It’s working for me

Please try try again to load your screenshot using the paperclip icon

Posts 8
Andy King | Forum Activity | Replied: Thu, Jul 26 2018 9:04 AM

This pertains to the iOS version on iPhone X

.

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Graham Criddle | Forum Activity | Replied: Thu, Jul 26 2018 9:29 AM

You are seeing this because the Greek dictionary the software is trying to use is not downloaded to your device.

Try downloading your preferred Greek lexicon and see if that resolves it.

Im not saying you should have to do this but I remember a problem of this type being identified and discussed.

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JT (alabama24) | Forum Activity | Replied: Thu, Jul 26 2018 9:43 AM

This is also what happens when you aren’t connected to the internet (and don’t have an iOS dictionary downloaded). Have you tried killing the app and making sure your signal is strong?

It may be that you lost your signal at some point and Logos hasn’t recognized it 

OSX & iOS | Logs |  Install

Posts 8
Andy King | Forum Activity | Replied: Thu, Jul 26 2018 10:34 AM

None of these answers address the issue.

1. Internet connection is fine.

2. Downloading BDAG gives me BDAG resutls but word “study“ continues to be disabled. Before this problem, Logos would give the word, meaning, and syntax all in the look up window.

3. I wrote a PhD dissertation using Logos. Never had this issue with the Iphone app, it’s a new glitch.

4. Support folk are clueless about what is causing this And keep saying it doesn’t work.

Posts 8
Andy King | Forum Activity | Replied: Thu, Jul 26 2018 10:40 AM

After severa days of back and forth, support finally recognized a flaw.

Posts 1
Pat Levy Andrews | Forum Activity | Replied: Wed, Jan 9 2019 9:11 AM

https://share.icloud.com/photos/0IeHZprWj-jN9of5WL6VCxxqw

The Look Up tool retrieves the wrong word.

Posts 435
Adam Olean | Forum Activity | Replied: Wed, Jan 9 2019 9:24 AM

Pat Levy Andrews:

The Look Up tool retrieves the wrong word.

Pat, try swiping to the left and right to select different words. Notice the little dots in the pop-up window.\

Edit: Although after a second glance, I do see that the word that it retrieves is way off the mark!

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JT (alabama24) | Forum Activity | Replied: Wed, Jan 9 2019 2:08 PM

Pat Levy Andrews:
The Look Up tool retrieves the wrong word.

Welcome! Smile

Typically it is best to create new threads for new issues. It <may> be that you have an old version of the resource downloaded to your device. The "look up" feature uses the web servers, so if there is a disconnect between your version and the one expected, you will get wrong results. My first suggestion is to delete the resource and try "in the cloud." If that works, then redownload the resource and check again. If that doesn't solve the issue, please create a new thread. 

OSX & iOS | Logs |  Install

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