is faithlife connect discontinued?

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This post has 32 Replies | 4 Followers

Posts 792
John Goodman | Forum Activity | Posted: Sun, Aug 5 2018 4:03 PM

I'm trying to find a link to faithlife connect anywhere on logos.com... is it being discontinued?

גַּם־חֹשֶׁךְ֮ לֹֽא־יַחְשִׁ֪יךְ מִ֫מֶּ֥ךָ וְ֭לַיְלָה כַּיּ֣וֹם יָאִ֑יר כַּ֝חֲשֵׁיכָ֗ה כָּאוֹרָֽה

Posts 1872
Joseph Turner | Forum Activity | Replied: Sun, Aug 5 2018 4:14 PM

https://connect.faithlife.com/

Disclaimer:  I hate using messaging, texting, and email for real communication.  If anything that I type to you seems like anything other than humble and respectful, then I have not done a good job typing my thoughts.

Posts 1872
Joseph Turner | Forum Activity | Replied: Sun, Aug 5 2018 4:16 PM

Now that I answered, I'm thinking you weren't looking for the site, but concerned that there is no link on the website.  Sorry if I jumped the gun!

Disclaimer:  I hate using messaging, texting, and email for real communication.  If anything that I type to you seems like anything other than humble and respectful, then I have not done a good job typing my thoughts.

Posts 4603
doc | Forum Activity | Replied: Sun, Aug 5 2018 5:13 PM

I too have noticed a distinct lack of Connect on logos.com

John Goodman:

I'm trying to find a link to faithlife connect anywhere on logos.com... is it being discontinued?

Posts 5264
DAL | Forum Activity | Replied: Sun, Aug 5 2018 5:24 PM

Did they ever have a link for FL Connect?

Posts 1879
Beloved | Forum Activity | Replied: Sun, Aug 5 2018 5:54 PM

John Goodman:

I'm trying to find a link to faithlife connect anywhere on logos.com... is it being discontinued?

The only link I found was on the subscriptions page. Your subscription is hyperlinked to the site. I agree that there should be a more robust presence on the general Logos or FL sites.

Meanwhile, Jesus kept on growing wiser and more mature, and in favor with God and his fellow man.

International Standard Version. (2011). (Lk 2:52). Yorba Linda, CA: ISV Foundation.

Posts 1804
Randy W. Sims | Forum Activity | Replied: Sun, Aug 5 2018 6:21 PM

DAL:

Did they ever have a link for FL Connect?

No. I’ve looked before but not lately. Just like cloud. I don’t think they have a unified strategy but are trying to keep them separate. If you go to logoscloud, there you’ll find mention of connect. Traditional In one place and cloud/subscription somewhere else.

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Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sun, Aug 5 2018 6:41 PM

John Goodman:
I'm trying to find a link to faithlife connect anywhere on logos.com

Logos Now => https://www.logos.com/now redirects to Faithlife Connect => https://connect.faithlife.com

If did not know Now link, then trying to find it (OR Logos Cloud OR Faithlife Connect) is challenging since they are not listed under Products nor Store on Logos.com (so wonder about discontinued from marketing to new customers). Logos 7 => https://www.logos.com/7 also does not mention rental options while having Base Packages link => https://www.logos.com/basepackages

Personally prefer Base Package search => https://www.logos.com/products/search?Product+Type=Base+Packages

Searching Logos.com for Cloud => https://www.logos.com/products/search?q=Cloud includes Logos Cloud in results (above products)

Searching Logos.com for Connect => https://www.logos.com/products/search?q=Connect includes Faithlife Connect in results (above products)

Search of Logos.com for Logos Now => https://www.logos.com/products/search?q=Logos+now&start=0&sort=rel&pageSize=60 includes an old training manual

Keep Smiling Smile

Posts 792
John Goodman | Forum Activity | Replied: Mon, Aug 6 2018 12:52 AM

So it is either the worst omission ever or a sign of things to come?

גַּם־חֹשֶׁךְ֮ לֹֽא־יַחְשִׁ֪יךְ מִ֫מֶּ֥ךָ וְ֭לַיְלָה כַּיּ֣וֹם יָאִ֑יר כַּ֝חֲשֵׁיכָ֗ה כָּאוֹרָֽה

Posts 12263
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Mark Barnes | Forum Activity | Replied: Mon, Aug 6 2018 1:01 AM

John Goodman:

So it is either the worst omission ever or a sign of things to come?

Neither.

It's most likely either (a) a sign that as the main website is being redesigned, they're waiting for that to be done before integrating Faithlife Connect, or (b) they're targeting two different markets and want to keep the offerings separate.

Posts 792
John Goodman | Forum Activity | Replied: Mon, Aug 6 2018 1:10 AM

I think they really have to address the lack of discoverability from one product to another... If they want sideways growth then people need to know about it!

גַּם־חֹשֶׁךְ֮ לֹֽא־יַחְשִׁ֪יךְ מִ֫מֶּ֥ךָ וְ֭לַיְלָה כַּיּ֣וֹם יָאִ֑יר כַּ֝חֲשֵׁיכָ֗ה כָּאוֹרָֽה

Posts 3361
Francis | Forum Activity | Replied: Mon, Aug 6 2018 2:33 AM

I find that the drop down menus on logos.com's home page are not the clearest to find certain products. I often find that I have to look around to find, for instance, bundles. I think they may have been adding and adding but perhaps need to re-think what might be the most effective way to help users find what they are looking for, such as the link to the connect website. 

Posts 4603
doc | Forum Activity | Replied: Mon, Aug 6 2018 11:10 AM

Neither of these options make any sense to me. It just comes across as Logos having a product offering they are not backing to the full. If you have a product you believe in and are proud to offer it to your customers then you promote it on your company‘s most well know entry point web site, you don’t not mention it or hold back linking to it. But then I don’t make sense of a lot of what they do at Bellingham. To me it’s a massive oversight or massive lack of confidence in the product or massive lack of direction as to what they are doing with and it’s certainly not a way to connect with customers.

Mark Barnes:

John Goodman:

So it is either the worst omission ever or a sign of things to come?

Neither.

It's most likely either (a) a sign that as the main website is being redesigned, they're waiting for that to be done before integrating Faithlife Connect, or (b) they're targeting two different markets and want to keep the offerings separate.

Posts 106
Jerome Smith | Forum Activity | Replied: Mon, Aug 6 2018 11:17 AM

Something is surely missing for I have not been able to access the page where the August Free Books are linked from.

I have saved the link to the Logos Now page and have accessed both the classic book and the other category from the same page with the free coupon code for each in the past.

That is not there any more that I can see. The benefit was nice as long as it lasted.

I was able to get the free classic book but not the other one that used to be there because I followed a link someone kindly posted here in the general forum.

Perhaps someone can post a working link to the page I have not been able to find.

Posts 5
LogosEmployee
Jake Press (Faithlife) | Forum Activity | Replied: Mon, Aug 6 2018 11:26 AM

HI Jerome, 

Here is the link you requested. https://connect.faithlife.com/get-started

We are working to make it even easier to access your monthly selection of Ebooks. Expect some changes, in the very near future. Thanks for letting us know and let us know if there is anything else we can do for you. 

Cheers, 

Jake @ Connect Team

Posts 5
LogosEmployee
Jake Press (Faithlife) | Forum Activity | Replied: Mon, Aug 6 2018 11:36 AM

Hi Doc, 

Thank you for your comment. We assure you that we are just "getting started" with Faithlife Connect. While it's true that Faithlife Connect has been out for a few months, we have been quieter about its release, so that we may work out the kinks with launching a new product. I can tell you that the entire team behind Connect is working hard to make it a great experience for our customers, "that means you". Our omission was intentional so that we may make the right waves at the right time. Connect's core value is all products included in one low monthly subscription, and we are confident we can deliver on this promise. This feedback is valuable to us, as we plan to add it to Logos.com in the near future. Let us know if you have any other concerns, and glad to have you onboard!

Cheers, 

Jake @ Connect Team

Posts 15
Paul Lehr | Forum Activity | Replied: Mon, Aug 6 2018 12:25 PM

Jerome,

I think that the link that you have not been able to find is https://connect.faithlife.com/get-started

It is the one that I saved a while back. It has the links to the free books and the courses and other things that you get from the subscription to connect.

Posts 4603
doc | Forum Activity | Replied: Mon, Aug 6 2018 12:55 PM

Thanks Jake fo your insights but in the mean time you are making it very difficult for existing Connect customers to find a link to the product and causing them to ask question the product. You would go a long way to reducing that by providing a link on the Logos.com. Surely that is not too hard to do. While you plan for your ideal launch you need to think about paying customers already signed up by ensuring they can easily find a link to the sight - this is a massive oversight in customer engagement if you think this is not necessary at this point in time. You don’t need all the fanfare just something that reassures the custome we are here.

Jake Press (Faithlife):

Hi Doc, 

Thank you for your comment. We assure you that we are just "getting started" with Faithlife Connect. While it's true that Faithlife Connect has been out for a few months, we have been quieter about its release, so that we may work out the kinks with launching a new product. I can tell you that the entire team behind Connect is working hard to make it a great experience for our customers, "that means you". Our omission was intentional so that we may make the right waves at the right time. Connect's core value is all products included in one low monthly subscription, and we are confident we can deliver on this promise. This feedback is valuable to us, as we plan to add it to Logos.com in the near future. Let us know if you have any other concerns, and glad to have you onboard!

Cheers, 

Jake @ Connect Team

Posts 1804
Randy W. Sims | Forum Activity | Replied: Mon, Aug 6 2018 1:09 PM

doc:
Thanks Jake fo your insights but in the mean time you are making it very difficult for existing Connect customers to find a link to the product

Existing customers get a very long and detailed email with links the first of every month. There is no oversight on that count. 

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Beloved | Forum Activity | Replied: Mon, Aug 6 2018 1:13 PM

Randy W. Sims:
Existing customers get a very long and detailed email with links the first of every month. There is no oversight on that count. 

I've not received one of these emails would you post a representation?

Meanwhile, Jesus kept on growing wiser and more mature, and in favor with God and his fellow man.

International Standard Version. (2011). (Lk 2:52). Yorba Linda, CA: ISV Foundation.

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