I'm trying to find a link to faithlife connect anywhere on logos.com... is it being discontinued?
https://connect.faithlife.com/
Now that I answered, I'm thinking you weren't looking for the site, but concerned that there is no link on the website. Sorry if I jumped the gun!
I too have noticed a distinct lack of Connect on logos.com
Did they ever have a link for FL Connect?
The only link I found was on the subscriptions page. Your subscription is hyperlinked to the site. I agree that there should be a more robust presence on the general Logos or FL sites.
No. I’ve looked before but not lately. Just like cloud. I don’t think they have a unified strategy but are trying to keep them separate. If you go to logoscloud, there you’ll find mention of connect. Traditional In one place and cloud/subscription somewhere else.
I'm trying to find a link to faithlife connect anywhere on logos.com
Logos Now => https://www.logos.com/now redirects to Faithlife Connect => https://connect.faithlife.com
If did not know Now link, then trying to find it (OR Logos Cloud OR Faithlife Connect) is challenging since they are not listed under Products nor Store on Logos.com (so wonder about discontinued from marketing to new customers). Logos 7 => https://www.logos.com/7 also does not mention rental options while having Base Packages link => https://www.logos.com/basepackages
Personally prefer Base Package search => https://www.logos.com/products/search?Product+Type=Base+Packages
Searching Logos.com for Cloud => https://www.logos.com/products/search?q=Cloud includes Logos Cloud in results (above products)
Searching Logos.com for Connect => https://www.logos.com/products/search?q=Connect includes Faithlife Connect in results (above products)
Search of Logos.com for Logos Now => https://www.logos.com/products/search?q=Logos+now&start=0&sort=rel&pageSize=60 includes an old training manual
Keep Smiling [:)]
So it is either the worst omission ever or a sign of things to come?
Neither.
It's most likely either (a) a sign that as the main website is being redesigned, they're waiting for that to be done before integrating Faithlife Connect, or (b) they're targeting two different markets and want to keep the offerings separate.
I think they really have to address the lack of discoverability from one product to another... If they want sideways growth then people need to know about it!
I find that the drop down menus on logos.com's home page are not the clearest to find certain products. I often find that I have to look around to find, for instance, bundles. I think they may have been adding and adding but perhaps need to re-think what might be the most effective way to help users find what they are looking for, such as the link to the connect website.
Neither of these options make any sense to me. It just comes across as Logos having a product offering they are not backing to the full. If you have a product you believe in and are proud to offer it to your customers then you promote it on your company‘s most well know entry point web site, you don’t not mention it or hold back linking to it. But then I don’t make sense of a lot of what they do at Bellingham. To me it’s a massive oversight or massive lack of confidence in the product or massive lack of direction as to what they are doing with and it’s certainly not a way to connect with customers.
So it is either the worst omission ever or a sign of things to come? Neither. It's most likely either (a) a sign that as the main website is being redesigned, they're waiting for that to be done before integrating Faithlife Connect, or (b) they're targeting two different markets and want to keep the offerings separate.
Something is surely missing for I have not been able to access the page where the August Free Books are linked from.
I have saved the link to the Logos Now page and have accessed both the classic book and the other category from the same page with the free coupon code for each in the past.
That is not there any more that I can see. The benefit was nice as long as it lasted.
I was able to get the free classic book but not the other one that used to be there because I followed a link someone kindly posted here in the general forum.
Perhaps someone can post a working link to the page I have not been able to find.
HI Jerome,
Here is the link you requested. https://connect.faithlife.com/get-started
We are working to make it even easier to access your monthly selection of Ebooks. Expect some changes, in the very near future. Thanks for letting us know and let us know if there is anything else we can do for you.
Cheers,
Jake @ Connect Team
Hi Doc,
Thank you for your comment. We assure you that we are just "getting started" with Faithlife Connect. While it's true that Faithlife Connect has been out for a few months, we have been quieter about its release, so that we may work out the kinks with launching a new product. I can tell you that the entire team behind Connect is working hard to make it a great experience for our customers, "that means you". Our omission was intentional so that we may make the right waves at the right time. Connect's core value is all products included in one low monthly subscription, and we are confident we can deliver on this promise. This feedback is valuable to us, as we plan to add it to Logos.com in the near future. Let us know if you have any other concerns, and glad to have you onboard!
Jerome,
I think that the link that you have not been able to find is https://connect.faithlife.com/get-started
It is the one that I saved a while back. It has the links to the free books and the courses and other things that you get from the subscription to connect.
Thanks Jake fo your insights but in the mean time you are making it very difficult for existing Connect customers to find a link to the product and causing them to ask question the product. You would go a long way to reducing that by providing a link on the Logos.com. Surely that is not too hard to do. While you plan for your ideal launch you need to think about paying customers already signed up by ensuring they can easily find a link to the sight - this is a massive oversight in customer engagement if you think this is not necessary at this point in time. You don’t need all the fanfare just something that reassures the custome we are here.
Hi Doc, Thank you for your comment. We assure you that we are just "getting started" with Faithlife Connect. While it's true that Faithlife Connect has been out for a few months, we have been quieter about its release, so that we may work out the kinks with launching a new product. I can tell you that the entire team behind Connect is working hard to make it a great experience for our customers, "that means you". Our omission was intentional so that we may make the right waves at the right time. Connect's core value is all products included in one low monthly subscription, and we are confident we can deliver on this promise. This feedback is valuable to us, as we plan to add it to Logos.com in the near future. Let us know if you have any other concerns, and glad to have you onboard! Cheers, Jake @ Connect Team
Thanks Jake fo your insights but in the mean time you are making it very difficult for existing Connect customers to find a link to the product
Existing customers get a very long and detailed email with links the first of every month. There is no oversight on that count.
I've not received one of these emails would you post a representation?
I’m glad you get one each month Randy because I do not. Please don’t assume because you do everyone else is getting the email. This remains an oversight wehether you agree or not. I had Connect related issue this month and had to go through three different Logos Custome Service Reps before someone understood and was able to resolve because there was no dedicated Connect support person and no link I could find to get an email address to deal directly with the Connect Team.
And by the way Randy I was engaging with a FL employee and don’t need your approval to do so. You could have adressed what you wanted to say by simply asking the question “Is everyone else not getting the email I receive at the start of each month?” rather than assuming everyone is getting it and assuming you know my customer experience and assuming FL are not capable of answering for themselves when another customer is engaging with them directly.
Existing customers get a very long and detailed email with links the first of every month. There is no oversight on that count. I've not received one of these emails would you post a representation?
https://ibb.co/jpHpVe
You might check your subscription preferences:
https://faithlife.com/account/email-preferences/en/
Although, my preferences showed unchecked for Faithlife Connect and I still receive them every month.
I’m glad you get one each month Randy because I do not. Please don’t assume because you do everyone else is getting the email. This remains an oversight wehether you agree or not. I had Connect related issue this month and had to go through three different Logos Custome Service Reps before someone understood and was able to resolve because there was no dedicated Connect support person and no link I could find to get an email address to deal directly with the Connect Team. And by the way Randy I was engaging with a FL employee and don’t need your approval to do so. You could have adressed what you wanted to say by simply asking the question “Is everyone else not getting the email I receive at the start of each month?” rather than assuming everyone is getting it and assuming you know my customer experience and assuming FL are not capable of answering for themselves when another customer is engaging with them directly.
I called customer support and they said that you must opt-in to receive the email and for whatever reason, in my case this had not happened, so perhaps this is the case in for you as well. I am assured that I will now be included in these mailings. Thanks, Randy for bringing this matter to our attention.
Thank you Randy for this helpful information. For some unknown reason mine was not checked. I wait in anticipation of receiving the email next month.
Hopefully it will assist Beloved as well. But it is rather strange yours is not checked and you are receiving them.
Existing customers get a very long and detailed email with links the first of every month. There is no oversight on that count. I've not received one of these emails would you post a representation? https://ibb.co/jpHpVe You might check your subscription preferences: https://faithlife.com/account/email-preferences/en/ Although, my preferences showed unchecked for Faithlife Connect and I still receive them every month.
https://ibb.co/jpHpVe You might check your subscription preferences: https://faithlife.com/account/email-preferences/en/ Although, my preferences showed unchecked for Faithlife Connect and I still receive them every month.
Thanks, Randy,
This is indeed what the representative reported. In my case, it is my habit to always opt-in to receive mailings from FL/Logos. I will accept this as a minor oversight for I was in no way harmed.
Thank you, Jake Press, and others for sharing the link I requested.It turns out that the fault was mine for not clicking on the heading there for "eBooks."
Just like my sons always tell me, I need to be more adventurous and go ahead and just click on things!
Jerome, you're very welcome! Please let us know your experience using Connect. Let the adventure begin.
Jake is there a direct email address for Connect Issues so I don't have to go through 3 different support people next time I need assistance with a Connect related issue?
Bump ... Jake awaiting a response on contact direct contact points for Customers to engage with Connect team rather than a generic support person.
Jerome, you're very welcome! Please let us know your experience using Connect. Let the adventure begin. Jake is there a direct email address for Connect Issues so I don't have to go through 3 different support people next time I need assistance with a Connect related issue?
Thanks for the bump . We currently do not have a Connect-specific support email at this time. The best thing to do is reach out to customerservice@faithlife.com. If this changes in the future, we will let our customers know. We don't want things to escalate, so if there is an issue with Connect, please free to bring it to our attention in this forum as well.
I hope you enjoy using Connect!
Stay tuned for more updates.
The Connect Team
Thanks Jake.
Hi Doc, Thanks for the bump . We currently do not have a Connect-specific support email at this time. The best thing to do is reach out to customerservice@faithlife.com. If this changes in the future, we will let our customers know. We don't want things to escalate, so if there is an issue with Connect, please free to bring it to our attention in this forum as well. I hope you enjoy using Connect! Stay tuned for more updates. Cheers, The Connect Team
I've never received one either.
