Problem with Most Recent Update

Page 1 of 1 (8 items)
This post has 7 Replies | 2 Followers

Posts 165
Gerald Rodgers | Forum Activity | Posted: Tue, Aug 21 2018 12:17 AM

Hi

Just installed the update above only to find that my copy of Logos doesn't work.

Even the desktop icon has disappeared!! There is no Logos file to run the program in the usual place.

When I try to re-run the update file I'm told Logos is up to date. Can anyone help please ASAP?

Thanks so much.

Gerald

Posts 21941
Forum MVP
Graham Criddle | Forum Activity | Replied: Tue, Aug 21 2018 12:32 AM

Hi Gerald

Do you have a file logos.exe in C:\Users\Gerald\AppData\Local\Logos\Install\

If so try double-clicking it and see if Logos starts.

Graham

Posts 218
Reid A Ferguson | Forum Activity | Replied: Tue, Aug 21 2018 7:24 AM

Graham - that is not my exact problem - the update installed fine and Logos opens fine, but my library is all messed up. For instance, if I put "Mark" in the library search box, it does not bring up a list of Mark resources (either author or title) but begins with a commentary on 1 Kings - which has no Mark referent whatsoever. The Mark commentaries do not even appear. And yes, it is done indexing. Thanks.

Posts 21941
Forum MVP
Graham Criddle | Forum Activity | Replied: Tue, Aug 21 2018 7:26 AM

Hi Reid

Please start a new thread and post some screenshots showing this

Graham

Posts 218
Reid A Ferguson | Forum Activity | Replied: Tue, Aug 21 2018 7:43 AM

You bet, done. 

Posts 165
Gerald Rodgers | Forum Activity | Replied: Tue, Aug 21 2018 9:17 AM

Hi Graham

The file you speak about is missing as is the screen icon. Started a new thread with log file details.

Thanks

Gerald

Posts 17975
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Tue, Aug 21 2018 9:30 AM

Gerald Rodgers:
Started a new thread with log file details.

Please consider deleting your two new threads along with replying to this thread with updated zip file.

Many threads for one issue is challenging for coordinating comments.

Logos wiki has => Using the Forums for friendly discussions about Faithlife stuff

Keep Smiling Smile

Posts 17975
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Tue, Aug 21 2018 10:15 AM

Gerald Rodgers:
Can anyone help please ASAP?

Suggest contacting Faithlife technical support => https://www.logos.com/contact

Keep Smiling Smile

Page 1 of 1 (8 items) | RSS