"Setup was unable to download a required file" Logos 7

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Min Xuan | Forum Activity | Posted: Wed, Aug 22 2018 7:33 AM

Hi all,

I've tried downloading Logos 7 on my PC (Windows 10) multiple times but received the same error message. 

Tried the following methods:

https://www.logos.com/support/windows/network: ensure windows update is not running, allow setup through firewall, BITS, winsock reset.

- right click file > run as administrator

- emailed log files to the support team

I attached the log file here for reference. Anyone encountered this problem and has a different solution, please let me know!! D: really appreciate the help!

Posts 17809
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Wed, Aug 22 2018 8:13 AM

Min Xuan:

Hi all,

I've tried downloading Logos 7 on my PC (Windows 10) multiple times but received the same error message. 

Tried the following methods:

https://www.logos.com/support/windows/network: ensure windows update is not running, allow setup through firewall, BITS, winsock reset.

- right click file > run as administrator

- emailed log files to the support team

I attached the log file here for reference. Anyone encountered this problem and has a different solution, please let me know!! D: really appreciate the help!

Welcome Big Smile

Setup.log shows Logos-x64.msi failed to download while several other files from the same server downloaded OK so a possible cause is security software scan that is blocking msi download.

Support page => https://www.logos.com/support/logos6/windows/error-install that links to => https://www.logos.com/support/windows/network for unable to install, which has security link => https://www.logos.com/support/logos6/desktop/antivirus

Live chat with Technical Support may be helpful => https://www.logos.com/contact

Keep Smiling Smile

Posts 3148
LogosEmployee
Thomas Ball | Forum Activity | Replied: Wed, Aug 22 2018 11:11 AM

Min Xuan had "Power Saver Mode" enabled and was getting a BITS transient error 0x80200068.

I found this by running BITS verbose logging in Command Prompt as an administrator.

bitsadmin /list /verbose > “%USERPROFILE%\Documents\Logos Log Files\bitsverbose.txt”

Turning off Power Saver Mode fixed it.

 

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