When trying to complete an assignment using the Factbook under the topic search for Theophany. I was required to save a passage list from one of the links under Cultural Comments. If I click on any of the resources, I can access the materials, but when I then try to "Save as a Passage List" the system crashes regardless of which resource I clicked.
Please note that I first removed the software and reloaded it to my computer. Even after doing this, the problem has continued. I have also had the software crash randomly while using the system's other functions but not as consistently as I have with this situation.
Because of this issue on the system, I have been unable to complete my assignment.
By the way, I also followed the steps for reporting a problem by downloading the Logos Logging Utility and Archived the log of the problem. When I tried to attach it to this message, however, the system did not allow me to do so in the zip file format.
Hi Miriam
Welcome to the forums and sorry to hear you are having problems.
Are you able to upload a single logos.log file - one taken at the time of a crash - in a reply to this thread?
Graham
Miriam Hostetler:however, the system did not allow me to do so in the zip file format.
Probably too big. Delete the sub folders and try again.
Dave===
Windows 10 & Android 8
Edward Dalton, efdalton@outlook.com
I am not able to load my Logos. I get the message "Logos Quit Unexpectedly" every time. The following report is generated:
Process: Logos [748]Path: /Applications/Logos.app/Contents/MacOS/LogosIdentifier: com.logos.LogosVersion: 7.19.0.9 (61819.0.9)Code Type: X86-64 (Native)Parent Process: ??? [1]Responsible: Logos [748]User ID: 501
Date/Time: 2019-10-27 10:04:25.032 +0100OS Version: Mac OS X 10.15 (19A602)Report Version: 12Anonymous UUID: D379AE17-2628-1C17-F19D-DA6C41783BF3
Time Awake Since Boot: 230 seconds
System Integrity Protection: enabled
Crashed Thread: 0 tid_307 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)Exception Codes: 0x0000000000000000, 0x0000000000000000Exception Note: EXC_CORPSE_NOTIFY
Application Specific Information:/Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-Beta-Ship/DigitalLibrary/src/macintosh/Logos4/AppController/OurAppController.m:1124: failed assertion `*** -[__NSArrayM insertObject:atIndex:]: object cannot be nil'
Thread 0 Crashed:: tid_307 Dispatch queue: com.apple.main-thread0 libsystem_kernel.dylib 0x00007fff68e3847a __pthread_kill + 101 libsystem_pthread.dylib 0x00007fff68ef5707 pthread_kill + 3842 libsystem_c.dylib 0x00007fff68dc0a08 abort + 1203 libmonosgen-2.0.1.dylib 0x000000010d1f76ec mono_handle_native_crash + 6364 libsystem_platform.dylib 0x00007fff68eeab1d _sigtramp + 295 ??? 0x000000010c8a4055 0 + 45053543256 libsystem_c.dylib 0x00007fff68dc0a08 abort + 1207 libsystem_c.dylib 0x00007fff68dbfcc2 __assert_rtn + 3148 com.logos.ApplicationBundle 0x000000010beee972 -[OurAppController exceptionHandler:shouldHandleException:mask:] + 1489 com.apple.ExceptionHandling 0x00007fff33f1407f -[NSExceptionHandler _handleException:mask:] + 38010 com.apple.ExceptionHandling 0x00007fff33f13d96 NSExceptionHandlerUncaughtExceptionHandler + 24711 com.apple.CoreFoundation 0x00007fff31b1f9b0 __handleUncaughtException + 72612 libobjc.A.dylib 0x00007fff6798caa4 _objc_terminate() + 9013 libc++abi.dylib 0x00007fff65e97da7 std::__terminate(void (*)()) + 814 libc++abi.dylib 0x00007fff65e97b55 __cxxabiv1::failed_throw(__cxxabiv1::__cxa_exception*) + 2715 libc++abi.dylib 0x00007fff65e8934f __cxa_throw + 11316 libobjc.A.dylib 0x00007fff6798ad02 objc_exception_throw + 35017 com.apple.CoreFoundation 0x00007fff31b5ee0a _CFThrowFormattedException + 20218 com.apple.CoreFoundation 0x00007fff31b5cdf0 -[__NSArrayM insertObject:atIndex:].cold.1 + 3519 com.apple.CoreFoundation 0x00007fff319dc561 -[__NSArrayM insertObject:atIndex:] + 125520 com.logos.LayoutKit 0x000000010f7cc6f7 -[NSFont(Logos) fontWithTypography:] + 68721 com.logos.LayoutKit 0x000000010f7a0537 -[NSMutableAttributedString(LayoutKit) convertedFontAttributesForFont:withFontAttributes:stringFontAttributes:] + 169922 com.logos.LayoutKit 0x000000010f7a0a8c -[NSMutableAttributedString(LayoutKit) applyFontAttributes:] + 51423 com.logos.LayoutKit 0x000000010f766811 -[SmartTextPanel applyCellAttributesToAttributedString] + 117524 com.logos.LayoutKit 0x000000010f7672e1 -[SmartTextPanel fontAttributesUpdated] + 2725 com.logos.LayoutKit 0x000000010f767473 -[SmartTextPanel onFontTypographyChangedCore:] + 5826 com.logos.ApplicationBundle 0x000000010c2713a3 +[MainWindow generateUIWithOwner:] + 878327 com.logos.LayoutKit 0x000000010f7c9bba +[NibUtility loadNibNamed:owner:] + 10328 com.logos.ApplicationBundle 0x000000010befcc91 -[MainWindowController initWithModel:appController:shouldStartWithBlankLayout:] + 25529 com.logos.ApplicationBundle 0x000000010bef3482 -[OurAppController createMainWindowWhenReady] + 23630 com.logos.LayoutKit 0x000000010f7e1172 __25-[FCProperty onDidChange]_block_invoke_2 + 3731 com.logos.LayoutKit 0x000000010f7ad70...... and much more.
I encounter the same error on each launch ... that is, it shows the same "Application Specific Information" as the crash report shown in Edward Dalton's post.
BUT: This is for the system config of Logos 7 + Mac OS 10.15 Catalina
Our logs say:
"OS Version: Mac OS X 10.15" == 'Catalina'. "Identifier: com.logos.Logos; Version: 7.19.0.9 (61819.0.9)" == 'Logos 7'
This forum post describes a fix:
Logos 7 and Mac OS Catalina 10.15:https://community.logos.com/forums/t/185478.aspx
"When you upgrade to Logos 8 it fixes the problem.Logos 8 upgrade is free => Logos 8 Basichttps://www.logos.com/product/168880/logos-8-basic"
"Logos 7 lacks compatibility fixes for macOS 10.15 Catalina. Logos 8.8 is the initial desktop release that works on macOS 10.15 Catalina."
Hi Bob, and welcome to the forums.
Unfortunately, what you put in your post isn't what is needed to diagnose the problem.
Please follow the instructions in my signature line to enable logging and to collect the Logos-specific logs.
Then create a new thread/post describing your specific problem and post the logs as an attachment (using the paperclip icon).
How To Get Logs
Very well, Levi, and thank you.
Given that Logos 8 (8.8) is said to run on OS 15, shall I try to obtain logs *before* I update to Logos 8? I'd be glad to do that.
There's no need to collect logs if you're running Logos 7; as that forum post you cited says, it's not compatible with macOS Catalina.
The fix is to update to Logos 8 for free: https://www.logos.com/basic
Bob Kennedy:Given that Logos 8 (8.8) is said to run on OS 15, shall I try to obtain logs *before* I update to Logos 8? I'd be glad to do that
Hah! I missed that. Yes, you'll solve your problem by updating to Logos 8...see Bradly's post for the link.
I updated to Logos 8 Basic, but what does that mean for my previous package (ie. Logos 7 Silver)?
antonio rosario:but what does that mean for my previous package (ie. Logos 7 Silver)?
Your Logos 7 package will display and work seamlessly in Logos 8 - features may look a bit different but should still be there.
Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."
Thanks MJ. As I was reading your post I realized the resources were downloading. New Mac, new install and new upgrade so I wasn’t sure how it was going to behave. Seems flawlessly at this point. Wondering how much of a benefit it would be to go with Gold?