Logos Quit Unexpectedly

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This post has 12 Replies | 4 Followers

Posts 2
Miriam Hostetler | Forum Activity | Posted: Sun, Oct 14 2018 3:46 PM

When trying to complete an assignment using the Factbook under the topic search for Theophany.  I was required to save a passage list from one of the links under Cultural Comments.  If I click on any of the resources, I can access the materials, but when I then try to  "Save as a Passage List" the system crashes regardless of which resource I clicked.

Please note that I first removed the software and reloaded it to my computer.  Even after doing this, the problem has continued.  I have also had the software crash randomly while using the system's other functions but not as consistently as I have with this situation.  

Because of this issue on the system, I have been unable to complete my assignment. 

Posts 2
Miriam Hostetler | Forum Activity | Replied: Sun, Oct 14 2018 3:57 PM

By the way, I also followed the steps for reporting a problem by downloading the Logos Logging Utility and Archived the log of the problem.  When I tried to attach it to this message, however, the system did not allow me to do so in the zip file format.

Posts 22987
Forum MVP
Graham Criddle | Forum Activity | Replied: Sun, Oct 14 2018 11:10 PM

Hi Miriam

Welcome to the forums and sorry to hear you are having problems.

Are you able to upload a single logos.log file -  one taken at the time of a crash - in a reply to this thread?

Graham

Posts 25823
Forum MVP
Dave Hooton | Forum Activity | Replied: Mon, Oct 15 2018 1:49 PM

Miriam Hostetler:
however, the system did not allow me to do so in the zip file format.

Probably too big. Delete the sub folders and try again.

Dave
===

Windows 10 & Android 8

Posts 2
Frank Dalton | Forum Activity | Replied: Sun, Oct 27 2019 2:16 AM

Edward Dalton, efdalton@outlook.com

I am not able to load my Logos. I get the message "Logos Quit Unexpectedly" every time. The following report is generated:

Process: Logos [748]
Path: /Applications/Logos.app/Contents/MacOS/Logos
Identifier: com.logos.Logos
Version: 7.19.0.9 (61819.0.9)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Logos [748]
User ID: 501

Date/Time: 2019-10-27 10:04:25.032 +0100
OS Version: Mac OS X 10.15 (19A602)
Report Version: 12
Anonymous UUID: D379AE17-2628-1C17-F19D-DA6C41783BF3


Time Awake Since Boot: 230 seconds

System Integrity Protection: enabled

Crashed Thread: 0 tid_307 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
/Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-Beta-Ship/DigitalLibrary/src/macintosh/Logos4/AppController/OurAppController.m:1124: failed assertion `*** -[__NSArrayM insertObject:atIndex:]: object cannot be nil'

Thread 0 Crashed:: tid_307 Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff68e3847a __pthread_kill + 10
1 libsystem_pthread.dylib 0x00007fff68ef5707 pthread_kill + 384
2 libsystem_c.dylib 0x00007fff68dc0a08 abort + 120
3 libmonosgen-2.0.1.dylib 0x000000010d1f76ec mono_handle_native_crash + 636
4 libsystem_platform.dylib 0x00007fff68eeab1d _sigtramp + 29
5 ??? 0x000000010c8a4055 0 + 4505354325
6 libsystem_c.dylib 0x00007fff68dc0a08 abort + 120
7 libsystem_c.dylib 0x00007fff68dbfcc2 __assert_rtn + 314
8 com.logos.ApplicationBundle 0x000000010beee972 -[OurAppController exceptionHandler:shouldHandleException:mask:] + 148
9 com.apple.ExceptionHandling 0x00007fff33f1407f -[NSExceptionHandler _handleException:mask:] + 380
10 com.apple.ExceptionHandling 0x00007fff33f13d96 NSExceptionHandlerUncaughtExceptionHandler + 247
11 com.apple.CoreFoundation 0x00007fff31b1f9b0 __handleUncaughtException + 726
12 libobjc.A.dylib 0x00007fff6798caa4 _objc_terminate() + 90
13 libc++abi.dylib 0x00007fff65e97da7 std::__terminate(void (*)()) + 8
14 libc++abi.dylib 0x00007fff65e97b55 __cxxabiv1::failed_throw(__cxxabiv1::__cxa_exception*) + 27
15 libc++abi.dylib 0x00007fff65e8934f __cxa_throw + 113
16 libobjc.A.dylib 0x00007fff6798ad02 objc_exception_throw + 350
17 com.apple.CoreFoundation 0x00007fff31b5ee0a _CFThrowFormattedException + 202
18 com.apple.CoreFoundation 0x00007fff31b5cdf0 -[__NSArrayM insertObject:atIndex:].cold.1 + 35
19 com.apple.CoreFoundation 0x00007fff319dc561 -[__NSArrayM insertObject:atIndex:] + 1255
20 com.logos.LayoutKit 0x000000010f7cc6f7 -[NSFont(Logos) fontWithTypography:] + 687
21 com.logos.LayoutKit 0x000000010f7a0537 -[NSMutableAttributedString(LayoutKit) convertedFontAttributesForFont:withFontAttributes:stringFontAttributes:] + 1699
22 com.logos.LayoutKit 0x000000010f7a0a8c -[NSMutableAttributedString(LayoutKit) applyFontAttributes:] + 514
23 com.logos.LayoutKit 0x000000010f766811 -[SmartTextPanel applyCellAttributesToAttributedString] + 1175
24 com.logos.LayoutKit 0x000000010f7672e1 -[SmartTextPanel fontAttributesUpdated] + 27
25 com.logos.LayoutKit 0x000000010f767473 -[SmartTextPanel onFontTypographyChangedCore:] + 58
26 com.logos.ApplicationBundle 0x000000010c2713a3 +[MainWindow generateUIWithOwner:] + 8783
27 com.logos.LayoutKit 0x000000010f7c9bba +[NibUtility loadNibNamed:owner:] + 103
28 com.logos.ApplicationBundle 0x000000010befcc91 -[MainWindowController initWithModel:appController:shouldStartWithBlankLayout:] + 255
29 com.logos.ApplicationBundle 0x000000010bef3482 -[OurAppController createMainWindowWhenReady] + 236
30 com.logos.LayoutKit 0x000000010f7e1172 __25-[FCProperty onDidChange]_block_invoke_2 + 37
31 com.logos.LayoutKit 0x000000010f7ad70...... and much more.

Posts 2
Bob Kennedy | Forum Activity | Replied: Wed, Dec 18 2019 6:33 AM

I encounter the same error on each launch ... that is, it shows the same "Application Specific Information" as the crash report shown in Edward Dalton's post.

BUT: This is for the system config of Logos 7 + Mac OS 10.15 Catalina

Our logs say:

"OS Version: Mac OS X 10.15" == 'Catalina'.

"Identifier: com.logos.Logos; Version: 7.19.0.9 (61819.0.9)" == 'Logos 7'


This forum post describes a fix:

Logos 7 and Mac OS Catalina 10.15:
https://community.logos.com/forums/t/185478.aspx

"When you upgrade to Logos 8 it fixes the problem.
Logos 8 upgrade is free => Logos 8 Basic
https://www.logos.com/product/168880/logos-8-basic"

"Logos 7 lacks compatibility fixes for macOS 10.15 Catalina. Logos 8.8 is the initial desktop release that works on macOS 10.15 Catalina."

Posts 1769
Forum MVP
Levi Durfey | Forum Activity | Replied: Wed, Dec 18 2019 7:13 AM

Hi Bob, and welcome to the forums.

Unfortunately, what you put in your post isn't what is needed to diagnose the problem.

Please follow the instructions in my signature line to enable logging and to collect the Logos-specific logs.

Then create a new thread/post describing your specific problem and post the logs as an attachment (using the paperclip icon).

Posts 2
Bob Kennedy | Forum Activity | Replied: Wed, Dec 18 2019 7:41 AM

Very well, Levi, and thank you. 

Given that Logos 8 (8.8) is said to run on OS 15, shall I try to obtain logs *before* I update to Logos 8?  I'd be glad to do that. 

Posts 8481
LogosEmployee

There's no need to collect logs if you're running Logos 7; as that forum post you cited says, it's not compatible with macOS Catalina.

The fix is to update to Logos 8 for free: https://www.logos.com/basic

Posts 1769
Forum MVP
Levi Durfey | Forum Activity | Replied: Wed, Dec 18 2019 7:59 AM

Bob Kennedy:
Given that Logos 8 (8.8) is said to run on OS 15, shall I try to obtain logs *before* I update to Logos 8?  I'd be glad to do that

Hah! I missed that. Yes, you'll solve your problem by updating to Logos 8...see Bradly's post for the link.

Posts 10
antonio rosario | Forum Activity | Replied: Sat, Jan 18 2020 6:51 PM

I updated to Logos 8 Basic, but what does that mean for my previous package (ie. Logos 7 Silver)?

Posts 29345
Forum MVP
MJ. Smith | Forum Activity | Replied: Sat, Jan 18 2020 7:03 PM

antonio rosario:
but what does that mean for my previous package (ie. Logos 7 Silver)?

Your Logos 7 package will display and work seamlessly in Logos 8 - features may look a bit different but should still be there.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 10
antonio rosario | Forum Activity | Replied: Sat, Jan 18 2020 7:08 PM

Thanks MJ.  As I was reading your post I realized the resources were downloading.  New Mac, new install and new upgrade so I wasn’t sure how it was going to behave.  Seems flawlessly at this point.  Wondering how much of a benefit it would be to go with Gold?

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