Greetings,
I would be most appreciative if anyone has any ideas on how I can resolve the following:
Issue: Logos 7 never completes indexing because of Error ID: 1725 and/or Error ID: 5243.
Computer setup: I am running Logos 7 (standard release) on a i7 computer, Samsung SSD, 8 gigs of Ram, and a Windows 10 64bit.
8741.LogosIndexerCrash.txt
7356.LogosIndexerError.log
Thanks in advance,
BkMitchell
חַפְּשׂוּ בַּתּוֹרָה הֵיטֵב וְאַל תִּסְתַּמְּכוּ עַל דְּבָרַי
We need to have the indexer log. Kill the Indexer in Task Manager. Start Logos whilst holding the CTRL key, and indexing should restart. After the crash, upload the compressed (zipped) Logos Log Files folder.
Dave===
Windows & Android
Thank you so much for taking the time to read my post and for the quick reply.
Here is my 'compressed (zipped) Logos Log Files folder:
2308.Logos Log Files.zip
That still does not have the log I need.
When you hold CTRL key down, you should get a Sign-in window. Sign-in and indexing should start, and the log should generate (assuming the program is not crashing instantaneously).
Okay, how about the following:
1411.Logos Log Files.zip
If, the above is still not the file you need, I may need some advice in how and where to locate the right file.
The log files are in the folder. Just select the Logos Log Files folder and zip it.
Okay, then is this it?
3022.Logos Log Files.zip
No! What files do you see in your \Documents\Logos Log Files folder? Is there another Logos Log Files folder in your user account?
What I attached to my last post are the only files that are currently in my Logos Log Files folder and as far as I can see there are no other logos folders on my pc.
BKMitchell:What I attached to my last post are the only files that are currently in my Logos Log Files folder
They are current, but it indicates that detailed logging, initiated by starting with CTRL key held, is not happening. I suggest that you contact Customer Service for assistance, as they can see what is happening on your computer.
Dave Hooton,
Thank you so much for your time and patience.
I will be contacting Customer Service soon.
Grace and Peace
POST SCRIPT:
Here is my most recent log after I deleted and re-installed Logos:
24173.Logos Log Files.zip
Update: My Samsung 850 EVO SSD failed on my and was probably the reason why the Logos 7 indexer kept crashing. Today I bought an Intel SSD, I have yet to install Logos 7 on it, but I hopefully this will fix the issue I was having.
Once again thank you so much for chiming in Dave Hooten!
BK I am hopeful that was the issue. Pray you get up and running quickly.
John Fidel: BK I am hopeful that was the issue. Pray you get up and running quickly.
John Fidel,
Thank you for your words of encouragement!
Thank you Dave and John!
Just to let you know the problem turned out to be my faulty SSD and not any of the software in my computer be that Logos 7 or Windows 10. Logos 7 just finished indexing a minute ago and everything seems fine!
Grace and Peace,
Brian
BKMitchell:Logos 7 just finished indexing a minute ago and everything seems fine!
Good!