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David Taylor Jr | Forum Activity | Posted: Fri, Oct 26 2018 6:20 PM

I had called FL about an issue with Logos and the girl said she was resetting something on my account. Now all of my Faithlife Groups are GONE. Some are secret groups and I don't even know how to get back on those groups. PLEASE PLEASE HELP.

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MJ. Smith | Forum Activity | Replied: Fri, Oct 26 2018 6:39 PM

Wait until Faithlife is done before panicking. I would guess that this would have to do with the security update that was announced. I'd expect to see everything that is online to go down then return.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

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David Taylor Jr | Forum Activity | Replied: Fri, Oct 26 2018 6:44 PM

MJ. Smith:

Wait until Faithlife is done before panicking. I would guess that this would have to do with the security update that was announced. I'd expect to see everything that is online to go down then return.

What security update?

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MJ. Smith | Forum Activity | Replied: Fri, Oct 26 2018 7:51 PM

Preparation for Logos Security Update to Impact Logos 6, Logos 5, and Logos 4 Users - I'd expect everything internal to be updated before the users' app

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

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Bradley Grainger (Faithlife) | Forum Activity | Replied: Sat, Oct 27 2018 10:22 AM

MJ. Smith:
I would guess that this would have to do with the security update that was announced.

That would have nothing to do with membership/visibility of Faithlife Groups.

David Taylor Jr:
Now all of my Faithlife Groups are GONE. Some are secret groups and I don't even know how to get back on those groups. PLEASE PLEASE HELP.

You appear to still be an admin/member of 87 groups. The simplest explanation I can think of is that you're not logged into Faithlife.com (or are logged in with a different account). Please try signing out and back in again. If there's still a problem, can you post a screenshot of https://faithlife.com/account/groups ?

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David Taylor Jr | Forum Activity | Replied: Sat, Oct 27 2018 10:24 AM

Bradley Grainger (Faithlife):

MJ. Smith:
I would guess that this would have to do with the security update that was announced.

That would have nothing to do with membership/visibility of Faithlife Groups.

David Taylor Jr:
Now all of my Faithlife Groups are GONE. Some are secret groups and I don't even know how to get back on those groups. PLEASE PLEASE HELP.

You appear to still be an admin/member of 87 groups. The simplest explanation I can think of is that you're not logged into Faithlife.com (or are logged in with a different account). Please try signing out and back in again. If there's still a problem, can you post a screenshot of https://faithlife.com/account/groups ?

Oh someone on the Dev team fixed it early this morning. Sorry, I forgot to update this thread.

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