BUG on FREE Mobile Ed

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This post has 13 Replies | 3 Followers

Posts 1783
mike | Forum Activity | Posted: Mon, Oct 29 2018 2:09 PM

So according to the Youtube Promotional Video

We can choose from ANY Mobile Ed without any limitation.

But that's not what's happening. We are limited in our choices in what we can choose.

Ex: I tried the coupon on Mobile Ed: BI304 Women in the Biblical World: OT

and the coupon doesn't work!

Posts 1755
Kenneth Neighoff | Forum Activity | Replied: Mon, Oct 29 2018 2:17 PM

The course needs to be under $300- this is from the price point in base packages.  

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NB.Mick | Forum Activity | Replied: Mon, Oct 29 2018 2:21 PM

mike:

So according to the Youtube Promotional Video

We can choose from ANY Mobile Ed without any limitation.

This would be consistent with what the base package descriptions (from Silver up or so, all except Verbum) said "Choose any course". This also came up in the Live broadcast this morning - don't know if your link goes there - and I think the wording was carefully chosen to say "any individual course" (as opposed to course bundles such as the 'biblical languages certificate' or so).

I fully believe Faithlife to not intentionally make false claims on such a very substantial new offering in the Logos 8 base packages. What we all have seen is the past are tagging issues and minor technical glitches. So I fully believe that there's a possibility that one in several hundred courses is tagged wrongly as a bundle, or as not yet live, or something else that makes the code not working.

Most probably your best way of action would be to call Faithlife (or see whether someone monitors this forum and answers directly) and let them fix this for you.

Running Verbum 7 and Logos 8 latest (beta) version on Win 10

Posts 2789
David Taylor Jr | Forum Activity | Replied: Mon, Oct 29 2018 2:21 PM

mike:

So according to the Youtube Promotional Video

We can choose from ANY Mobile Ed without any limitation.

But that's not what's happening. We are limited in our choices in what we can choose.

Ex: I tried the coupon on Mobile Ed: BI304 Women in the Biblical World: OT

and the coupon doesn't work!

Let's not be quick to call FL liars. What is the full quote on the video? Did she say any course in the Faithlife Store?  Because when you purchase the library it sends you an email and gives you a very specific list of courses that you can choose from. You CAN choose ANY course from that list that you want to enjoy and download them to your library.

Could it have been worded differently? Sure. But I wouldn't say they lied.

Teacher, Ministry Leader, Student, Author, Husband, Lover of Baseball!

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Posts 10
LogosEmployee
Kristen Schafer | Forum Activity | Replied: Mon, Oct 29 2018 2:23 PM

Hi Mike, please try to redeem BI304 now. There may have been an error with the way the discount was configured for this course.

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Lynden Williams | Forum Activity | Replied: Mon, Oct 29 2018 2:24 PM

When I purchased this morning, the list was 205 courses to choose from.

Everything ever written in Religion and Theology formatted for Logos Bible Software.Logos Youtube Channel

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NB.Mick | Forum Activity | Replied: Mon, Oct 29 2018 2:25 PM

Kenneth Neighoff:

The course needs to be under $300- this is from the price point in base packages.  

That's not how I understand the written and spoken explanation. They referred to "any course" everytime, not to "any up to $300". Moreover, in the video, the example of Moo's Romans course was used, which is $380. The price point probably is only an average to have a number for the dynamic price calculation engine. 

Running Verbum 7 and Logos 8 latest (beta) version on Win 10

Posts 968
Mike Pettit | Forum Activity | Replied: Mon, Oct 29 2018 2:25 PM

Kenneth Neighoff:

The course needs to be under $300- this is from the price point in base packages.  

This not correct, see https://www.logos.com/redeem-course 

Posts 1783
mike | Forum Activity | Replied: Mon, Oct 29 2018 2:36 PM

Kristen Schafer:

Hi Mike, please try to redeem BI304 now. There may have been an error with the way the discount was configured for this course.

Thanks Kristen.

It works now. Maybe I try on different one that I like.

thanks again!

Posts 14
LogosEmployee
Ben Sanders (Faithlife) | Forum Activity | Replied: Tue, Oct 30 2018 10:06 AM

Kenneth, thank you for your participation here and for your continued interest in Mobile Ed!

To be precisely clear on this special L8 + Mobile Ed program:

(1) L8 customers who purchase silver or higher are indeed able to select any mobile ed course of their choice.

(2) There is not a retail price limit.

(3) Note: the only mobile ed products that are not included are bundles, certificates, and audio courses.

We here at Logos Mobile Education are so delighted to be able to offer this new program to our L8 customers. We hope this new ability to customize your Logos library with a course of your choice supports you in your life-long pursuit of studying the Bible!

Posts 919
Myke Harbuck | Forum Activity | Replied: Tue, Oct 30 2018 10:15 AM

Kenneth Neighoff:

The course needs to be under $300- this is from the price point in base packages.  

Not correct. I used the free course code to purchase a course for $400. I suspect it's just some behind the scenes setting that needs to be changed on that particular course.

Myke Harbuck
Lead Pastor, www.ByronCity.Church
Adjunct Professor, Georgia Military College
Mac OS 10.13.6 High Sierra, Mid 2015 iMac, 2.5GHz i7, 32 gbRAM, 1tbSSD

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Keep Smiling 4 Jesus :) | Forum Activity | Replied: Tue, Oct 30 2018 10:19 AM

mike:
Ex: I tried the coupon on Mobile Ed: BI304 Women in the Biblical World: OT

Sorting L8 redeemable Mobile Ed courses by Highest price => https://www.logos.com/products/search?Product+Type=Logos+8+Mobile+Ed+Redeemable+Course+Options&start=0&sort=pricehi&pageSize=60 shows 205 courses. Concur BI304 Women in the Biblical World: OT for $ 489.99 is missing.

Keep Smiling Smile

Posts 919
Myke Harbuck | Forum Activity | Replied: Tue, Oct 30 2018 10:19 AM

Ben Sanders (Faithlife):

We here are Logos Mobile Education are so delighted to be able to offer this new program to our L8 customers. We hope this new ability to customize your Logos library with a course of your choice supports you in your life-long pursuit of studying the Bible!

Love this new approach to ME courses in the BPs. Thank you so much, Ben!

Myke Harbuck
Lead Pastor, www.ByronCity.Church
Adjunct Professor, Georgia Military College
Mac OS 10.13.6 High Sierra, Mid 2015 iMac, 2.5GHz i7, 32 gbRAM, 1tbSSD

Posts 14
LogosEmployee
Ben Sanders (Faithlife) | Forum Activity | Replied: Tue, Oct 30 2018 2:22 PM

Thanks for catching this! Both BI304 and BI306 should now be included in the search parameters you've mentioned above.

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