Bug: Passage Guide and Exegetical Guide not loading

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John Goodman | Forum Activity | Posted: Tue, Oct 30 2018 1:10 AM

I'm getting a completely blank guide about 1 in 3 times and the only way to populate it is to close it and try again.

גַּם־חֹשֶׁךְ֮ לֹֽא־יַחְשִׁ֪יךְ מִ֫מֶּ֥ךָ וְ֭לַיְלָה כַּיּ֣וֹם יָאִ֑יר כַּ֝חֲשֵׁיכָ֗ה כָּאוֹרָֽה

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MJ. Smith | Forum Activity | Replied: Tue, Oct 30 2018 1:12 AM

Platform? Are you indexing? Syncing? ... my first suspicion is a resource/timeout time issue.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

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John Fidel | Forum Activity | Replied: Tue, Oct 30 2018 1:27 AM

When you say blank, is this after you enter a verse in the reference box an hit enter?

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Dennis Phelps | Forum Activity | Replied: Tue, Oct 30 2018 8:01 AM

I am experiencing the same issue. Plus, when I enter a Bible text in the search box, the various resource searches default to expanded (which slows the search results significantly). 

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Randy W. Sims | Forum Activity | Replied: Tue, Oct 30 2018 8:45 AM

Can you post logs after this happens: https://wiki.logos.com/Diagnostic_Logging 

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John Goodman | Forum Activity | Replied: Tue, Oct 30 2018 12:30 PM

John Fidel:

When you say blank, is this after you enter a verse in the reference box an hit enter?

It is when the layout loads from typing in the command box. However typing the verse into the guide itself and hitting enter results in nothing. I'm not indexing and I am using v8 on a 2017 macbook pro with mojave.

גַּם־חֹשֶׁךְ֮ לֹֽא־יַחְשִׁ֪יךְ מִ֫מֶּ֥ךָ וְ֭לַיְלָה כַּיּ֣וֹם יָאִ֑יר כַּ֝חֲשֵׁיכָ֗ה כָּאוֹרָֽה

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John Fidel | Forum Activity | Replied: Tue, Oct 30 2018 1:17 PM

Dennis Phelps:

I am experiencing the same issue. Plus, when I enter a Bible text in the search box, the various resource searches default to expanded (which slows the search results significantly). 

Dennis, regarding the PG opening expanded see this post for a possible work around. The bug has been reported.

https://community.logos.com/forums/t/173823.aspx 

As for the blank PG, I will have to let someone who reads the logs assist.

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John Fidel | Forum Activity | Replied: Tue, Oct 30 2018 1:19 PM

John,

I am still using High Sierra and always open the guides from the menu or have them in a saved layout. I will play with opening them from the command line to see if I can replicate. Hopefully Randy or someone can read your logs and advise you. 

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MJ. Smith | Forum Activity | Replied: Tue, Oct 30 2018 1:23 PM

Just a thought ... are you waiting for the command to be recognized in the drop down. I can get strange results if I enter too quickly.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

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