Highlighting tool crashing

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JH | Forum Activity | Posted: Tue, Oct 30 2018 5:32 PM

Running macOS Mojave 10.14. The highlighting tool crashes every time I use it (see screencast below):

https://www.dropbox.com/s/3glw9sgev2j6s1g/Screen%20Recording%202018-10-30%20at%208.29.57%20PM.mov?dl=0

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Mark Smith | Forum Activity | Replied: Tue, Oct 30 2018 5:44 PM

I know you'll need to supply diagnostic logs for Faithlife to be able to know exactly what the problem is. Look here. Install the software, then reproduce the crash, then before you restart Logos, locate the files, zip them together and attach them to a follow-up post using the paperclip icon in the compose message panel.

Pastor, North Park Baptist Church

Bridgeport, CT USA

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Fred Chapman | Forum Activity | Replied: Tue, Oct 30 2018 5:47 PM

JH,

As Mark said logs will be needed to diagnose the problem. I tried to reproduce this crash on my Macbook (running the most recent Mojave also), and cannot duplicate.

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JH | Forum Activity | Replied: Tue, Oct 30 2018 6:37 PM

Logs are attached in a subsequent post in this thread.

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Mark Smith | Forum Activity | Replied: Tue, Oct 30 2018 6:41 PM

JH, there is only a log file that does not show a crash. Was there an Error file or Crash file generated?

Pastor, North Park Baptist Church

Bridgeport, CT USA

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JH | Forum Activity | Replied: Tue, Oct 30 2018 6:51 PM

logs: 2335.LogosLogs.20181030-214711.zip

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Mark Smith | Forum Activity | Replied: Tue, Oct 30 2018 7:03 PM

That is all of them. There's nothing that I see that I can be of help with.

FL people have been very present on the Forums (although they do occasionally need to sleep for some reason), so I think someone will see this. If not you can reach out to support@faithlife.com explaining what is happening, attaching the logs files, and linking back to this thread.

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 4602
Forum MVP
Fred Chapman | Forum Activity | Replied: Tue, Oct 30 2018 7:12 PM

JH, Unfortunately there is no crash reports for any recent activity. Perhaps someone from FL can see something I am missing.

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LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Wed, Oct 31 2018 10:05 AM

Hi JH,

We have a case for this crash, thanks for letting us know that you were experiencing it as well. I've added a link to this thread to the case.

Blessings,

Philana

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LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Thu, Nov 1 2018 8:36 AM

JH:

Running macOS Mojave 10.14. The highlighting tool crashes every time I use it (see screencast below):

https://www.dropbox.com/s/3glw9sgev2j6s1g/Screen%20Recording%202018-10-30%20at%208.29.57%20PM.mov?dl=0

Hi JH,

It turns out that this is an issue with the OS, if you update to 10.14.1 the crash should go away.

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JH | Forum Activity | Replied: Thu, Nov 1 2018 10:06 AM

Yes, that fixed it - thanks!

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