Offline books not downloading

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This post has 18 Replies | 5 Followers

Posts 21
chacojerald | Forum Activity | Posted: Fri, Nov 9 2018 3:49 PM

My personal highlights were not showing up (everything under inductive palette wasn't showing properly).  So I decided to give the app a clean wipe by "clear cache" and "clear data".  Once done, I logged back in to the app, got everything set up and went to download my offline bibles, and they fail to download!  The button changes briefly to "downloading" and then back to the green "Download" and an error message triangle appears in the upper Android bar.  The homepage evidently no longer has a section for downloading book progress. mobile app version v.8.0.3 on a LG G4 Android 6.0

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JT (alabama24) | Forum Activity | Replied: Sat, Nov 10 2018 5:03 AM

I would delete the app and try again. 

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Posts 21
chacojerald | Forum Activity | Replied: Sun, Nov 11 2018 5:14 PM

Thanks JT.  Uninstalled and reinstalled, same results.  I also had the latest spanish version of the app installed, and it also allowed no downloading, so I uninstalled them both, reinstalled the English app only, and downloading worked without a hitch!  Since the purpose of having both apps - to have language based preferred Bible and downloaded books in each one - doesn´t work anyway, I´ll carry on with the English app only.  For some reason my personal highlight palette is still not showing up in the app since I upgraded to 8 (transitioned to 8 just fine on the desktop side), but offline books download to the app now.

Posts 99
Jarred Edgecombe | Forum Activity | Replied: Fri, Nov 16 2018 7:18 AM

I am having the same trouble. I cannot get the ESV to download to my Android Phone.  I've done everything suggested.

Posts 2240
Jan Krohn | Forum Activity | Replied: Fri, Nov 16 2018 7:24 AM

Try connecting on Wifi instead of 4G.

Past IT Consultant. Past Mission Worker. Entrepreneur. Future Seminary Student.
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Posts 99
Jarred Edgecombe | Forum Activity | Replied: Fri, Nov 16 2018 6:44 PM

Thank you. I did. The result is still the same.

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JT (alabama24) | Forum Activity | Replied: Fri, Nov 16 2018 7:00 PM

Do you own the ESV?

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Posts 99
Jarred Edgecombe | Forum Activity | Replied: Mon, Nov 19 2018 7:33 AM

Yes I do.

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JT (alabama24) | Forum Activity | Replied: Mon, Nov 19 2018 2:02 PM

Please create a new thread and provide appropriate details. 

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Posts 10032
Denise | Forum Activity | Replied: Mon, Nov 19 2018 3:30 PM

JT (alabama24):

I would delete the app and try again. 

Or get a refund. That’s what I do.  Just smiling at your delete the app ... it’s Apple’s only app, where delete the app is the motto.

Bet you don’t know how to get this FL mobile screen below. My guess is FL has a medussa on their hands ... multiple apps, multiple app.logos.com’s and multiple devices and multiple desktops. 


Posts 63
Benjamin Ho | Forum Activity | Replied: Tue, Nov 20 2018 3:57 AM

I have the same problem too. Tried downloading different resources, also getting the same error message.

I'm on Android Logos version 8.0.7

Posts 2
Randy Judd | Forum Activity | Replied: Tue, Nov 20 2018 5:10 AM

I am experiencing the same issue. I have a Samsung Tab A running android 8.1. I have Uninstalled and reinstalled and still can not download any resources

I am able to download resources to my moto 6 phone running android 8.0

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JT (alabama24) | Forum Activity | Replied: Tue, Nov 20 2018 2:34 PM

Hmm. Perhaps an android only issue. 

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Posts 63
Benjamin Ho | Forum Activity | Replied: Tue, Nov 20 2018 3:28 PM

I went into App Info to clear the storage (clear cache and clear data). Also, in App Info, I then went to Permissions to turn on Storage and Location. Next I re-started the Logos App again. This worked to allow downloading resources.

I think that the Android app failed to trigger Android system to ask permission to use Storage.

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JT (alabama24) | Forum Activity | Replied: Tue, Nov 20 2018 5:18 PM

Yes

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Posts 78
Phil Tuften | Forum Activity | Replied: Thu, Nov 22 2018 12:58 AM

Happening on my iPad too.

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JT (alabama24) | Forum Activity | Replied: Thu, Nov 22 2018 8:45 AM

Phil Tuften:
Happening on my iPad too.

Please create a new thread and explain your issue clearly, providing appropriate details. The issue you are experiencing may or may not be related... and in any case, it helps FL to see multiple threads. 

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Posts 15
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Martin Denham (Faithlife) | Forum Activity | Replied: Mon, Nov 26 2018 12:41 PM

Is anybody still having this problem.  I have not seen it since last Wednesday and am wondering if it was a temporary server glitch.

Posts 78
Phil Tuften | Forum Activity | Replied: Mon, Nov 26 2018 9:18 PM

I have tried everything on the ipad, canot get it to work, crashes and blank screens.  I have contacted support, so see if they can suggest something.

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