sale reps

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Posts 139
Stephen Smith | Forum Activity | Posted: Thu, Nov 15 2018 8:52 AM

So, is there any value in chatting (online or on phone) with the sales reps?  I mean, if I put upgrade in my card then that is the lowest price I can get I assume.  In my limited experience when I engage a sales rep they offered to sweeten the deal by offering something additional at a discounted price but the end result is that the upgrade cost was the same and I just spent more money.

PS - not meant as a slam against reps.  They are certainly helpful at many things.

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Keep Smiling 4 Jesus :) | Forum Activity | Replied: Thu, Nov 15 2018 10:50 AM

Stephen Smith:
So, is there any value in chatting (online or on phone) with the sales reps?

If initial 8 upgrade includes more than one Base Package, definitely Yes (because web site cart only discounts the first 8 upgrade package while sales can discount the other upgrades)

Keep Smiling Smile

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Friedrich | Forum Activity | Replied: Thu, Nov 15 2018 11:24 AM

Keep Smiling 4 Jesus :):

Stephen Smith:
So, is there any value in chatting (online or on phone) with the sales reps?

If initial 8 upgrade includes more than one Base Package, definitely Yes (because web site cart only discounts the first 8 upgrade package while sales can discount the other upgrades)

Keep Smiling Smile

I will echo KS4J.  I put four in my cart on my own and the price was cheaper when I contacted my new fave rep, chas DOT vandebrake AT faithlife DOT com. And while I cannot speak for Chas, I know that wayyy in the past, reps have sometimes (not always) been able to give me an additional break.  And though I can sometimes do it faster, when I need even a single book, I will contact my rep to add it for me, even if I can't get a break on it.

I like Apples.  Especially Honeycrisp.

Posts 3024
SineNomine | Forum Activity | Replied: Thu, Nov 15 2018 5:36 PM

If you're buying multiple base packages (or libraries) at one time, or buying any other combination of things that overlap, it's definitely worth contacting a sales rep. Provided you know what you want, email is the method that takes the smallest amount of your time, but the phone call typically gets it done fastest.

Posts 74
DavidS | Forum Activity | Replied: Thu, Nov 15 2018 5:40 PM

Sometimes they can give you some freebies.

Posts 15
Joe Griffin | Forum Activity | Replied: Sun, Nov 18 2018 4:58 AM

I have found it much better to deal directly with a sales rep; especially if you are an academic

or a Seminary student who is entitled to an extra discount. 

Posts 139
Stephen Smith | Forum Activity | Replied: Sun, Nov 18 2018 2:25 PM

Yeah that would make sense.  I’m a civilian so rather second class in that regard which might explain why I’ve learned to just order on my own when I need something. 

Posts 1825
David Thomas | Forum Activity | Replied: Mon, Nov 19 2018 9:20 AM

Stephen Smith:
I’m a civilian so rather second class in that regard

Don't consider yourself 2nd class - remember seminary students are REQUIRED to acquire a mass amount of books and by using a Customer Service rep, Logos MAY be able to convince the student to acquire those resources in logos format (tagged=higher price). As a seminarian, I have found myself paying more for Faithlife resources. Sometimes the academic discounts just make the Faithlife price a little closer to the price of other vendors without the tagging. As a "civilian" you have no pressure to acquire resources like these. Just another perspective you may want to consider.

Making Disciples!  Logos Ecosystem = Logos8 on Microsoft Surface Pro 4 (Win10), Android app on tablet, FSB on iPhone, [deprecated] Windows App, Proclaim, Faithlife.com, FaithlifeTV via Connect subscription.

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