Newly purchased resource not showing in ios App

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Jeremiah | Forum Activity | Posted: Wed, Dec 5 2018 3:37 AM

I bought a bundle of resources yesterday,

I've restarted my ipad and checked that my Logos app is fully updated.

One of the resources is available (ICC) but another, the one I really want to use on my ipad is not:

A Theological Dictionary of the Old Testament.  In fact, searching for this in the store from within the app does not even find it.

It's on my PC and works fine.  Any idea what I should do?

Thanks,

-Jeremiah

Dead languages are my mid-life crisis

Posts 1749
Kenneth Neighoff | Forum Activity | Replied: Wed, Dec 5 2018 3:40 AM

I always use TDOT on my iPad to find this resource.

Posts 48
Martin Hall | Forum Activity | Replied: Wed, Dec 5 2018 3:44 AM

I think that there is a way to designate the devices you would like a resource to download to from the desktop library. 

Posts 255
Jeremiah | Forum Activity | Replied: Wed, Dec 5 2018 4:28 AM

Kenneth, thank you brother, yes I also tried TDOT.

It's worth noting that I have had TDNT working for some time with no issues.

Martin, thank you as well; I'm not sure I understand why we would need to designate which device we want it on.  Usually I can search my library on the ipad and determine if I wish to access the resource "live" i.e. the app downloads whatever pages I'm looking at, or if I wish to download the whole resource to the device.

Dead languages are my mid-life crisis

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Graham Criddle | Forum Activity | Replied: Wed, Dec 5 2018 4:30 AM

Jeremiah:

One of the resources is available (ICC) but another, the one I really want to use on my ipad is not:

A Theological Dictionary of the Old Testament.  In fact, searching for this in the store from within the app does not even find it.

It looks as though there is a problem specifically with the iPad apps not seeing this resource.

I can see it in the mobile app on my Android phone and on my iPhone but not my iPad

Hopefully someone on Faithlife will be able to comment further

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Forum MVP
Graham Criddle | Forum Activity | Replied: Wed, Dec 5 2018 4:30 AM

Kenneth Neighoff:

I always use TDOT on my iPad to find this resource.

Please confirm this is still working for you - as per my post above it isn't working for me at the moment

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Graham Criddle | Forum Activity | Replied: Wed, Dec 5 2018 4:31 AM

Martin Hall:

I think that there is a way to designate the devices you would like a resource to download to from the desktop library. 

True - but this determines whether the resource is actually downloaded to a device, so that it can be accessed on that device when offline.

It doesn't affect what resources are available when online

Posts 1749
Kenneth Neighoff | Forum Activity | Replied: Wed, Dec 5 2018 5:01 AM

Graham Criddle:

Kenneth Neighoff:

I always use TDOT on my iPad to find this resource.

Please confirm this is still working for you - as per my post above it isn't working for me at the moment

Graham

I opened it up on my Iphone and it works well.

On my Ipad, I see it n the library, but when I try to open it, it crashes the app.

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Graham Criddle | Forum Activity | Replied: Wed, Dec 5 2018 5:03 AM

Thanks Kenneth

Kenneth Neighoff:
On my Ipad, I see it n the library

I didn't see it but after entering the command "rebuild index" on the homepage I can now see it in the library

Kenneth Neighoff:
but when I try to open it, it crashes the app.

the same happens for me!

Posts 255
Jeremiah | Forum Activity | Replied: Wed, Dec 5 2018 7:13 AM

Thanks Graham!

I'm happy it's not just me!

Dead languages are my mid-life crisis

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LogosEmployee
Todd Diehl (Faithlife) | Forum Activity | Replied: Wed, Dec 5 2018 9:48 AM

Are you guys running the 8.0.7 beta? I think there is an issue related to this resource in that beta. Should be fixed in the next beta if that is the case.

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Graham Criddle | Forum Activity | Replied: Wed, Dec 5 2018 10:03 AM

Todd Diehl (Faithlife):
Are you guys running the 8.0.7 beta?

I am - sorry I should have clarified that

Todd Diehl (Faithlife):
Should be fixed in the next beta if that is the case.

Sounds good

Todd Diehl (Faithlife):
I think there is an issue related to this resource in that beta

And I've just checked in the Verbum app on my iPad (running stable 8.0.6) and this resource works fine there.

Posts 255
Jeremiah | Forum Activity | Replied: Wed, Dec 5 2018 10:06 AM

I am not a Beta tester.

Before I posted I checked if my Logos app on ios was current on updates; it is.

Dead languages are my mid-life crisis

Posts 111
LogosEmployee
Todd Diehl (Faithlife) | Forum Activity | Replied: Wed, Dec 5 2018 10:09 AM

Jeremiah, to clarify, you cannot see the resource TDOT in your library, correct?

Could you try entering "rebuild index" in the command bar on the home page and give that a few minutes before checking the library again?

Posts 1749
Kenneth Neighoff | Forum Activity | Replied: Wed, Dec 5 2018 10:53 AM

Todd Diehl (Faithlife):

Are you guys running the 8.0.7 beta? I think there is an issue related to this resource in that beta. Should be fixed in the next beta if that is the case.

Yes, running the latest beta on my Ipad.

Posts 255
Jeremiah | Forum Activity | Replied: Wed, Dec 5 2018 11:20 AM

Thanks Todd, that fixed it for me.

So to clarify, I typed "rebuild index" in the "enter passage or search" bar on the homescreen in the app (I didn't realize we had a command line area in the app before).

Then I searched for TDOT, it showed up. 

I downloaded it to my ipad.

Then I opened it.

Thanks!

Dead languages are my mid-life crisis

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