[BUG] Flashcards App Not letting me log-in or get updates

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This post has 15 Replies | 4 Followers

Posts 2774
J.R. Miller | Forum Activity | Posted: Thu, Dec 13 2018 6:53 PM

The Flashcards app would not update to changes to the word lists on my desktop. I deleted the app to reinstall, and now the app says my user name and password is incorrect.

I changed my password just to try something new and the app still won't recognize it and allow me to log in.

Any insight on this issue?

NOTE: I am using the app on my iPhone.

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Posts 7923
LogosEmployee

This is probably related to server-side changes to enforce TLS 1.2: https://community.logos.com/forums/t/173472.aspx 

It's likely that an app update is necessary.

Posts 2774
J.R. Miller | Forum Activity | Replied: Thu, Dec 13 2018 10:14 PM

Any chance that will happen soon? I am using the app to study for my German exams. 

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Posts 7923
LogosEmployee

I believe that the mobile team knows about the problem and is working on it, but I don't know when a fix would be ready.

Posts 2774
J.R. Miller | Forum Activity | Replied: Fri, Dec 14 2018 10:03 AM

That is unfortunate that after all these years using Logos, this is the first time I have relied on the flashcards tool and it fails with no timeframe for being fixed. I find my way through this, but certainly won't recommend it to my students.

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Posts 120
LogosEmployee
Todd Diehl (Faithlife) | Forum Activity | Replied: Fri, Dec 14 2018 4:11 PM

We've submitted an update to Apple, so hopefully it should be available in the AppStore some time next week.

In the meantime, if you are in a pinch, I could get you access to the beta version before it is available in the AppStore if you would like.

Posts 2774
J.R. Miller | Forum Activity | Replied: Fri, Dec 14 2018 4:22 PM

Thanks. I took the time today to print out all my cards so I can do it by hand. I will make that work until the fix is approved.

Appreciate the update with a specific date though.

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Todd Diehl (Faithlife) | Forum Activity | Replied: Sat, Dec 15 2018 11:47 AM

The update has been released by Apple and should be available in the AppStore (may take a few hours to propagate out).

Posts 2774
J.R. Miller | Forum Activity | Replied: Sat, Dec 15 2018 11:52 AM

Great. The app just updated and synced properly with my latest word list updates. Thank you for prioritizing this and pushing out the update.

Well done.

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Posts 379
Jordan Litchfield | Forum Activity | Replied: Sun, Dec 16 2018 10:02 AM

Any chance of the Android app getting updated?

Posts 7
Jerry McFerron | Forum Activity | Replied: Sun, Dec 16 2018 7:04 PM

Yes

Posts 2774
J.R. Miller | Forum Activity | Replied: Sun, Dec 16 2018 7:13 PM

You may be forced to switch to Apple :-)

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Posts 379
Jordan Litchfield | Forum Activity | Replied: Sun, Dec 16 2018 10:23 PM

J.R. Miller:

You may be forced to switch to Apple :-)

Not if FL still wants me to have money to spend on books! :D

Posts 120
LogosEmployee
Todd Diehl (Faithlife) | Forum Activity | Replied: Tue, Dec 18 2018 10:48 AM

The Android update has been shipped to Google Play Store.

Posts 379
Jordan Litchfield | Forum Activity | Replied: Tue, Dec 18 2018 10:50 AM

Yes

Posts 7
Jerry McFerron | Forum Activity | Replied: Tue, Dec 18 2018 7:23 PM

Yes

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