Dishonest Advertising $100 off Logos 8 upgrade + Free Logos 7 Fundamentals

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This post has 32 Replies | 4 Followers

Posts 23
KarenCoker | Forum Activity | Posted: Tue, Dec 18 2018 4:39 PM

Very disappointing misinformation, in fact there is no $100 off Logos 8, rather they assign a value of the gift as $100.  I have this kind of dishonest approach to business in a Christian company. Add clear says $100 off the Logos 8 plus a Logos 7 fundamentals.  Whatever happened to honoring prices when a mistake is made. Other business are forced to sell ar advertised prices. For example airlines. Just terrible, just keep wondering why I should make any more investment in your product.



Karen Coker
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PetahChristian | Forum Activity | Replied: Tue, Dec 18 2018 4:52 PM

KarenCoker:
Very disappointing misinformation, in fact there is no $100 off Logos 8, rather they assign a value of the gift as $100.

I just anonymously checked the Logos 8 product pages and the prices are additionally discounted by $100 for new customers.

This $100 savings would only appear for a new customer. If someone browses the site as an existing customer, they won't see the price discounted by $100.

If your experience is different, would you please provide more details as to the $100 discount not appearing?

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Bruce Dunning | Forum Activity | Replied: Tue, Dec 18 2018 4:57 PM

Certainly wording is important and so is the fine print. I think things are fairly clear on the blog that it only applies to new customers - http://community.logos.com/forums/t/176841.aspx?PageIndex=1 

Where did you read that you get $100 off a Logos 8 Upgrade?

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PetahChristian | Forum Activity | Replied: Tue, Dec 18 2018 5:39 PM

KarenCoker:
Add clear says $100 off the Logos 8 plus a Logos 7 fundamentals.

That is a legitimate (and generous) offer. Clicking through the ad shows the "first-time Logos purchasers only" fine print.

I'm sorry that the extra $100 savings only applies to new customers, Karen.

Posts 39
Eduardo Fergusson | Forum Activity | Replied: Tue, Dec 18 2018 5:49 PM

In the original post says that you are going to get a code for $100 in the new year:

  • Already purchased Logos 8? Check your email over the next couple days. We’ll send you instructions for how your friend can claim their free copy of Logos 7 Fundamentals. And if that package was your first base package, you'll receive a promo code for $100 to use in the new year.
Posts 10110
Denise | Forum Activity | Replied: Tue, Dec 18 2018 7:10 PM

Don't know about dishonest. But Logos, in classic fashion, demands you read the right communication. The forum post makes no mention of a new customer. Existing Logos: tough cookies. Try 2020.

And indeed my post demanding a minimum $1,000 credit is meaningless, but Kaleb nicely apologized (vs corrected me). Which I don't mind.


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PetahChristian | Forum Activity | Replied: Tue, Dec 18 2018 7:35 PM

Denise:
The forum post makes no mention of a new customer.

Kaleb Cuevas:
Purchase a Logos package for the first time and you’ll get an additional $100 off.

What does "for the first time" mean to you?

Denise:
Existing Logos: tough cookies.

Not sure that's fair.

Existing customers get introductory pricing on Logos 8, plus an additional launch discount on our first Logos 8 upgrade. No one was complaining about savings for existing customers. We had/have our chance to save even more on our first upgrade. 

I don't see a problem with new customers getting a chance this time of the year to save even more on their first purchase (especially considering that we all had an opportunity to get some promotional deal at the time of our first purchase).

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Denise | Forum Activity | Replied: Tue, Dec 18 2018 7:50 PM

PetahChristian:

Denise:
The forum post makes no mention of a new customer.

Kaleb Cuevas:
Purchase a Logos package for the first time and you’ll get an additional $100 off.

What does "for the first time" mean to you?

Denise:
Existing Logos: tough cookies.

Not sure that's fair.

Existing customers get introductory pricing on Logos 8, plus an additional launch discount on our first Logos 8 upgrade. No one was complaining about savings for existing customers.

We had/have our chance to save even more on our first upgrade. Why shouldn't new customers should get a chance this time of the year to save even more on their first purchase?

Besides, we all had an opportunity (back when we made our first Logos package purchase) to get some promotional deal at the time. We should be thankful for what we had received, and be happy that new customers get to save, just as we had the chance to save.

Petah, I'm not complaining. As already stated, they need a cool $1,000 credit before I destroy my study environment.

'First time', I thought first L8 package. I didn't think about the package I bought in mid-2005 (the only other package I might have). Crazy me.

Tough cookies, as per crazy me ... see what the offer is in 2020.

But as per our discussion, I'm clueless as to what they actually meant (in the forum post). Maybe it's a first L8 package? Or, maybe not. 


Posts 1824
mike | Forum Activity | Replied: Tue, Dec 18 2018 8:01 PM

  • "Already purchased Logos 8? Check your email over the next couple days. We’ll send you instructions for how your friend can claim their free copy of Logos 7 Fundamentals. And if that package was your first base package, you'll receive a promo code for $100 to use in the new year."
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PetahChristian | Forum Activity | Replied: Tue, Dec 18 2018 8:09 PM

Offers come and go. Some are better than others. And I'd agree that some might not be a good deal, if they'd throw a wrench into how we're accustomed to working. Change can be problematic (especially if it's not better).

I don't think you're crazy. I think you have a lot to contribute, although it can be difficult for me to understand what you're talking about, mostly because you're intelligent, knowledgeable, and talk about things that I'm not familiar with.

P.S. I have a difficult time picturing you as clueless.

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SineNomine | Forum Activity | Replied: Tue, Dec 18 2018 8:15 PM

FWIW, I found the advertising pretty clear and honest.

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PetahChristian | Forum Activity | Replied: Tue, Dec 18 2018 8:15 PM

mike:
And if that package was your first base package, you'll receive a promo code for $100 to use in the new year.

If that was your first base package (ever).

First-time Logos purchasers save $100. What FL posted is that the savings will be retroactive.

If we're not a first-time Logos purchaser, we won't be getting a promo code for $100 to use in the new year.

Posts 2810
Doc B | Forum Activity | Replied: Tue, Dec 18 2018 8:39 PM

Denise:
I'm clueless as to what they actually meant (in the forum post).

I seriously doubt there's any dishonesty either, but I do think one thing is clear: FL's marketing folks can be loose cannons at times and at other times seem to outstrip the programmers by a few miles. That's an opinion from 10+ years of reading the ads.

In other words, good folks who sometimes write verbal checks the coders can't cash...

My thanks to the various MVPs. Without them Logos would have died early. They were the only real help available.

Faithlife Corp. owes the MVPs free resources for life.

Posts 10110
Denise | Forum Activity | Replied: Tue, Dec 18 2018 9:43 PM

PetahChristian:

mike:
And if that package was your first base package, you'll receive a promo code for $100 to use in the new year.

If that was your first base package (ever).

First-time Logos purchasers save $100. What FL posted is that the savings will be retroactive.

If we're not a first-time Logos purchaser, we won't be getting a promo code for $100 to use in the new year.

Petah, please keep in mind, we're not arguing.

I guess my confusion is first time customer, or first time package purchaser, or first time L8 package purchaser.  I think it's the 2nd one?


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Jacob Hantla | Forum Activity | Replied: Tue, Dec 18 2018 11:00 PM

KarenCoker:

Very disappointing misinformation, in fact there is no $100 off Logos 8, rather they assign a value of the gift as $100.  I have this kind of dishonest approach to business in a Christian company. Add clear says $100 off the Logos 8 plus a Logos 7 fundamentals.  Whatever happened to honoring prices when a mistake is made. Other business are forced to sell ar advertised prices. For example airlines. Just terrible, just keep wondering why I should make any more investment in your product


Karen Coker

I got a direct $100 discount off my purchase like a coupon. If you already purchased a Logos 8 upgrade before the promotion you will get a code for $100 off a future purchase. I don't understand what the concern is. There don't appear to be any gimmicks or even fine print here. 

Jacob Hantla
Pastor/Elder, Grace Bible Church
gbcaz.org

Posts 23
KarenCoker | Forum Activity | Replied: Wed, Dec 19 2018 1:49 AM

Just to clarify, mine did not click through to a new customers only message.  The info I posted was what I was told when I called customer service when the promised discount did not appear in the cart.  They did not promise any future coupons. The result is, as some said, existing customers, though luck.

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PetahChristian | Forum Activity | Replied: Wed, Dec 19 2018 4:13 AM

Denise:
I guess my confusion is first time customer, or first time package purchaser, or first time L8 package purchaser.  I think it's the 2nd one?

I think you’re right, and first time package purchaser would be the only incentive that makes financial sense for FL.

A first-time customer could have bought a resource for $0.99. A first-time L8 purchaser could have purchased a dynamically priced L8 package for $10. FL wouldn’t be sending them $100.

Posts 42
Cromwell | Forum Activity | Replied: Wed, Dec 19 2018 6:34 AM

On my Logos 7 home page, this ad has appeared.  I clicked through and found no $100 saving.  The parts I highlighted show a promise of an extra $100 discount (not a voucher) in return for an upgrade.

What am I missing?

Posts 286
David Wanat | Forum Activity | Replied: Wed, Dec 19 2018 6:37 AM

I don’t think it was dishonest. I do think it was confusing. When I first saw it, I thought I’d be receiving a coupon for next year because I purchased Verbum Silver 8. Following another thread on the subject, I eventually realized it was only for first time purchases of Logos/Verbum. 

While a bit disappointed I won’t score free swag out of it, I understand that this was just a case of ambiguous phrasing

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Michael Childs | Forum Activity | Replied: Wed, Dec 19 2018 7:25 AM

David Wanat:
I don’t think it was dishonest. I do think it was confusing.

I totally agree that it was NOT dishonest.  I do not think Faithlife ever tries to be dishonest.  Obviously, there is confusion resulting in this discussion.

"In all cases, the Church is to be judged by the Scripture, not the Scripture by the Church," John Wesley

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