Notes aren't syncing between desktop and iPad & Android phones

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This post has 20 Replies | 7 Followers

Posts 1795
mike | Forum Activity | Posted: Sun, Dec 23 2018 9:02 PM

I edited my previous note by adding some notes last night and it wasn't synced with the iPad and my phone when I used it this morning. And the result of this, I was clueless on pulpit on what was going on, since what I typed last night was completely missing. Not a very honorable moment, I would say the least..

Now that I just got home, I went to see if that "green check" was lit after I edited something again, which it did...but the iPad and phone weren't syncing with desktop.

Am I the only one? I'm not very happy with this..

Posts 21129
Forum MVP
Graham Criddle | Forum Activity | Replied: Sun, Dec 23 2018 9:56 PM

Currently I am experiencing issues in synching from iPad to desktop but desktop to iPad is working (this was yesterday and I haven’t yet checked today)

EDIT: I've just checked and notes still aren't synching from my iPad to the desktop.

Have you tried using the new “sync your data” command on the iPad?

Posts 4
Kin Wei Hsien | Forum Activity | Replied: Mon, Dec 24 2018 11:39 AM

Android app doesn't sync the notes. Desktop and web app works fine.

Posts 13
Blake D. | Forum Activity | Replied: Mon, Dec 24 2018 11:46 AM

Me too. It seems intermittent. My iPad highlights aren't syncing to the desktop regularly. I made some highlights 5 days ago that crossed to the desktop fine. But today I made others in a different resource and I can't get them from the iPad to the desktop. 

Posts 1687
LogosEmployee
Phil Gons (Faithlife) | Forum Activity | Replied: Tue, Dec 25 2018 11:11 AM

Thanks for the reports. I’m really sorry about this. We’ll investigate ASAP.

Posts 21129
Forum MVP
Graham Criddle | Forum Activity | Replied: Tue, Dec 25 2018 2:08 PM

Thanks Phil

Posts 28
Judson s | Forum Activity | Replied: Wed, Dec 26 2018 5:15 AM

I too dont see my prayer request syncing to my Logos7. This started yesterday. I logged out both my desktop and my iOS 12 iPhone 7+

Posts 57
陶小占 Jimmy To | Forum Activity | Replied: Wed, Dec 26 2018 9:47 AM

me too. Android notes and desktop notes cant sync versa.

Posts 16
Diron Anderson | Forum Activity | Replied: Wed, Dec 26 2018 10:50 PM

I am also having problems with Notes.  The notes I've added on my iOS app have not been syncing back to my desktop and vice versa.  I logged into my documents management page on documents.logos.com and it looks like none of the updates I've made either on my PC or my iPhone were pushed to my cloud account.

Strangely, it looks like the notes I made on both devices are showing up in the app.logos.com notes, even though they are not visible at documents.logos.com.

Additionally, I downloaded a readings document from a course I recently started and while I can see a private version was added to my documents on documents.logos.com, it isn't showing up on my desktop app, iOS app, or app.logos.com.

It appears that the notes syncing feature is broken at the present time.  I have a lot of notes to add, but I'm scared to create any more right now with syncing not working.  Please fix this as soon as possible.  A lot of us rely heavily on this feature.

Posts 2
Juho Kim | Forum Activity | Replied: Thu, Dec 27 2018 12:40 AM

I'm using PC, iOS, Android, Web. And I compared among them.

I think Web version is main cloud because it is not belong to device. Is it right?

When I work in PC, then I can see in iOS. However when editing in iOS, it doesn't appear in PC. In this case, It's impossible to work seamlessly in any devices.

Especially in Android(this is my main device), it doesn't work any synchronization. 

In Android, it needs "Sync your Device" such as iOS. Please upgrade Android system more carefully. Android is the worst system in LOGOS sync, but Most of people except US use Android as a first device.

Developers!! Please listen to another country users not just US.

Because of this new note system, I upgraded to Logos8, however if it is not work across OS system and device, it doesn't matter.

Please fix this big issues.

Posts 148
Michael | Forum Activity | Replied: Thu, Dec 27 2018 4:20 PM

Mine aren't syncing between MacOS and Windows.  I just noticed this today.

Posts 13
Blake D. | Forum Activity | Replied: Thu, Dec 27 2018 4:48 PM

When I make notes on any iOS device- it syncs to other iOS devices- but not up to the Mac Desktop. Notes made on the desktop immediately sync down to iOS though. So it seems to be an iOS to desktop direction problem. 

Posts 316
J. Remington Bowling | Forum Activity | Replied: Thu, Dec 27 2018 6:12 PM

The following seems to work for getting your desktop/Mac application to sync with changes made on mobile:

1. Make sure the mobile highlights and notes have been synced (three horizontal bars icon, then "Sync Your Data")

2. On the desktop/Mac app hold shift (or Mac equivalent) and click the sync icon on the top right.

Posts 18
Gene Christian | Forum Activity | Replied: Fri, Dec 28 2018 9:58 AM

This doesn't seem to be working at this time.  Highlights and Notes i've taken over Christmas on iphone are not syncing to my Mac.  Curiously on documents.logos.com the highlights are present, but only some notes. 

Posts 28
Dave Palmer | Forum Activity | Replied: Fri, Dec 28 2018 11:09 AM

J. Remington Bowling:
2. On the desktop/Mac app hold shift (or Mac equivalent) and click the sync icon on the top right.

Thank you for your suggestion.  That worked for me.  A couple of days ago I noticed that my desktop installation of Logos hadn't synced my notes in over a week.  That prompted me to try Sync Now, Update Now, multiple restarts of Logos but nothing was working.  The strange thing was that my laptop was syncing just fine and I could see notes that I created there showing up on my Android phone. Again, thank you for sharing about the shift+sync icon trick.

Posts 13
Blake D. | Forum Activity | Replied: Fri, Dec 28 2018 1:50 PM

Wow! Thanks J. Remington Bowling! Such an easy solution to a problem that has driven me crazy for a while:) What kind of dark Logos magical arts do you practice? JK

Posts 171
Jesús Polaino | Forum Activity | Replied: Fri, Dec 28 2018 11:42 PM

My issue with syncing can be related to this one, or not… When I highlight in the iPAD it shows properly in my laptop with Windows 10, but I have to force the sync in my desktop with Windows 7. In no way I can get the highlights and notes to be synced with my Android 8.1 mobile. In all devices I’m using the last stable version.

What is strange is that some times (I would say 70% of the time) the highlights and notes are shown in the web app, but the other 30% of the time it’s impossible to see them even using different browsers. In my opinion, the issue is related with the Logos servers, as I was uninstalling and reinstalling the Logos apps in the iPAD and the Android 8.1 phone and the issue still persists.

Blessings,

Posts 7827
LogosEmployee
Bradley Grainger (Faithlife) | Forum Activity | Replied: Sat, Dec 29 2018 10:03 AM

We had a server problem that was affecting Notes sync; the problem is now resolved.

Posts 468
Bob Deacon | Forum Activity | Replied: Mon, Dec 31 2018 5:47 AM

From where I sit note syncing has improved. 

Bob Deacon

Dell Inspiron, Windows 10 Creator Edition (not used much)

MacBook Air (2017) with Mojave (preferred)

Ipad Air 2 (ios 12.1.1)

Iphone 6S (ios 12.1.1)

Posts 915
Matthew | Forum Activity | Replied: Sat, Jan 19 2019 7:49 AM

Bradley Grainger (Faithlife):
We had a server problem that was affecting Notes sync; the problem is now resolved.

Bradley,

I don't know if I am having a different issue than the one you said was fixed, but I have a Kindle Fire 10 tablet (7th generation) running the Bible app (version 8.0.8) and highlights I make on it are not syncing to desktop (Windows 10 Pro running Logos 8.1.0.0023) nor are they syncing to the web app. I am afraid to reinstall the app on my tablet to see if that fixes the problem because I do not want to lose all the highlighting I have made if it has not been synced to the cloud. Please advise.

EDIT: I have tried deleting the resources I made highlights in on my tablet and then re-downloading them, but this did not fix the problem. Highlights still not syncing to desktop or web.

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