Logos gives "Not Responding" message everytime it opens and/or takes up to half an hour to open anything

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Carol Bevis | Forum Activity | Posted: Sun, Jan 6 2019 7:24 AM

6303.Logos Log Files.zip

Every time I open Logos I get a "Not responding" message.  This afternoon (UK time) I have tried to open it 5 times on my laptop to use it to follow an online sermon but it froze with this message and I had to close and reopen it.  When it did work and I went to open a passage it froze again or took well over 10 minutes to open anything or refused to work properly.  As a result I spent so much time trying to open Logos that I missed listening to the sermon and did not get much out of it.  Please help.  I thought that Logos 8 would stop this problem but it seems I was wrong - it has been just as slow and unreliable as Logos 7 today - it's no wonder I have to rely on the phone app instead! It did work well a few weeks ago when I first downloaded and installed Logos 8. My husband has suggested optimising Logos on my machine but I don't know how.  Please help!

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JT (alabama24) | Forum Activity | Replied: Sun, Jan 6 2019 8:17 AM

Hi Carol! Sorry you are having troubles. Tongue Tied

I am not an expert at reading logs, nor am I a windows user. I do have some thoughts and/or questions for you.

  • How much free space do you have on your computer?
  • Is windows up to date? It seems to me that you are not, but I can't tell for sure. 
  • Have you tried opening to a blank layout? I believe that you press and hold the control key immediately upon startup on windows. 

OSX & iOS | Logs |  Install

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Mark Barnes | Forum Activity | Replied: Sun, Jan 6 2019 9:15 AM

Hi Carol,

Thanks for uploading the logs.

They show that some of your logos databases have been corrupted. It's possible that the corruption was caused by the freeze/crash, but more likely the corruption is the source of your problems.

So:

  1. Close Logos.
  2. Delete the folder C:\Users\Carol\AppData\Local\Logos4\Data\hbrcx4vj.c0q\LibraryCatalog\
  3. Ideally, scan your hard drive for errors.
  4. Re-start Logos

When you restart, Logos will have to rebuild the library catalog. That will take a little while (5-30 minutes), and there'll be a notification in your library while that takes place. Once it's done, hopefully Logos should behave much better. If it doesn't, please let us know and upload a fresh set of logs.

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Matt Hamrick | Forum Activity | Replied: Sun, Jan 6 2019 3:59 PM

And you optimize by the Program Settings and changing things to make the software run smoother. Your husband should be able to help you.

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