Logos 8 crashing

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Posts 4
Marc Doiron | Forum Activity | Posted: Tue, Jan 22 2019 11:57 AM

My Logos 8 keeps crashing. I've followed all of the troubleshooting steps and still have the issue.7485.Logos Log Files.zip

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Graham Criddle | Forum Activity | Replied: Tue, Jan 22 2019 12:06 PM

Hi Marc - and welcome to the forums

Sorry to hear you are having problems.

Thanks for posting logs - but they don't quite give us what we need.

The LogosCrash file shows a crash occurring at 15:49:55 and the Logos.log file - which would give more information - starts at 15:51.42

So I'm assuming you restarted Logos before uploading the log file (which causes Logos to overwrite it).

It's also interesting that - according to that log - there wasn't any problem. Is Logos sometimes crashing and other times working ok?

Assuming I am correct about restarting Logos before uploading logs, the next time Logos crashes please upload a new set of logs before trying to restart

Graham

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Dave Hooton | Forum Activity | Replied: Tue, Jan 22 2019 2:48 PM

Marc Doiron:
My Logos 8 keeps crashing.

It is connected with Workflows, so what are you doing when it crashes.

Dave
===

Windows & Android

Posts 4
Marc Doiron | Forum Activity | Replied: Wed, Jan 23 2019 5:56 AM

It appears to happen when I load an inductive Bible study I began.5618.Logos Log Files 1.23.19.zip 

Hopefully, I did the log file properly this time

Also, as in the Guides tab, I see options for Passage Guide, Bible Word Study, Exegetical Guide, and Topic Guide... but not one for Inductive Bible Study - only the started workflows??

 

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Graham Criddle | Forum Activity | Replied: Wed, Jan 23 2019 7:14 AM

Marc Doiron:
Also, as in the Guides tab, I see options for Passage Guide, Bible Word Study, Exegetical Guide, and Topic Guide... but not one for Inductive Bible Study - only the started workflows??

You can pin Guides / Workflows to that top area as below

Posts 4
Marc Doiron | Forum Activity | Replied: Wed, Jan 23 2019 7:48 AM

Yeah, the only problem is that "Workflows" and, in particular, "Inductive Bible Study" aren't to be found in Guides. I can't find them anywhere now since the crash... only "Started Workflows" "Inductive Bible Study" for 2 passages (as indicated in previous screenshot) and they cause Logos to crash upon opening.

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Graham Criddle | Forum Activity | Replied: Wed, Jan 23 2019 9:09 AM

Marc Doiron:
Yeah, the only problem is that "Workflows" and, in particular, "Inductive Bible Study" aren't to be found in Guides. I can't find them anywhere now since the crash

That sounds very strange - please post a screenshot using the paperclip icon in the forum editor.

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NB.Mick | Forum Activity | Replied: Wed, Jan 23 2019 9:30 AM

Marc Doiron:

It appears to happen when I load an inductive Bible study I began.5618.Logos Log Files 1.23.19.zip 

Hopefully, I did the log file properly this time

Also, as in the Guides tab, I see options for Passage Guide, Bible Word Study, Exegetical Guide, and Topic Guide... but not one for Inductive Bible Study - only the started workflows??

Marc,

is it possible that you lost your access rights to the Workflow feature (such as returning an L8 base package, or end of a FL Connect subscription)?

Software shouldn't crash in such a situation, but it sounds like a possible explanation for what you see. 

Running Logos 8 latest beta version on Win 10

Posts 4
Marc Doiron | Forum Activity | Replied: Thu, Jan 24 2019 6:03 AM

Problem solved. A Faithlife subscription expired, which I was unaware of.

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NB.Mick | Forum Activity | Replied: Thu, Jan 24 2019 7:29 AM

Marc Doiron:
Problem solved.

Good to hear! 

Running Logos 8 latest beta version on Win 10

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