Crash on Mac

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Patrick Garrett | Forum Activity | Posted: Tue, Feb 5 2019 3:09 PM

I was starting the application for the first time and got a window that said "preparing Library" then it crashed.

0005.LogosLogs.pgarrett.20190205-150541.zip

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JT (alabama24) | Forum Activity | Replied: Tue, Feb 5 2019 5:26 PM

Welcome! Sorry you are having troubles. Tongue Tied

I am not an expert on reading logs. I took a look, but I couldn't provide a good diagnosis. Have you tried loading to a blank layout? Press and hold the command key immediately upon startup. 

Side note, likely unrelated: Is there a reason you haven't updated your macOS? 

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Posts 3
Patrick Garrett | Forum Activity | Replied: Wed, Feb 6 2019 9:58 AM

Thank you for your response, I did try to load a blank layout. I have never been able to load a layout at all... Also, as per Apple, my macOS is at the latest rev 10.13.6. Am I missing something?

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Mike Binks | Forum Activity | Replied: Wed, Feb 6 2019 11:36 AM

Patrick Garrett:

Thank you for your response, I did try to load a blank layout. I have never been able to load a layout at all... Also, as per Apple, my macOS is at the latest rev 10.13.6. Am I missing something?

Hi Patrick

The latest MacOS stable version is 10.14.3 (18D42)

Does your machine fall into this category?

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Levi Durfey | Forum Activity | Replied: Wed, Feb 6 2019 12:39 PM

His logs indicate that he is on a 2011 Mac Mini—10.13.6 is the maximum macOS he can use on that machine...it shouldn't be the problem anyway.

I can't make out what is going on in the logs concerning the crash. We need to have a FL tech look into it.

Patrick, I suggest that you call customer support directly.

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Patrick Garrett | Forum Activity | Replied: Wed, Feb 6 2019 3:21 PM

Thank you for all your help. I actually started there. I will just run the web app. Crying

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Thomas Ball | Forum Activity | Replied: Wed, Feb 6 2019 3:52 PM

Hi Patrick,

I'm emailing your email linked to your Logos account a potential solution based on the log you posted.

 

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