I am having lots of issues today with the Media Tool. Is FL doing some sort of maintenance?
I did a speed test, and I am showing my internet is pretty fast.
I restarted my PC and router.
Everything else seems fine.
How does one know when FL servers are the culprit?
I’m not sure if the Issue you experienced would be reported here, but this site may helphttp://status.faithlife.com/
Logging Tool
Thanks! I don't know what the problem is. IveI reset everything. But looks like FL is not the problem.
If you can duplicate the problem and post logs someone may be able to help identify what is happening under the hood. See my signature line for links to logging procedures
You mean this?
/* removed unnecessary logging */
Interesting I can do it on my phone fine.
/* removed unnecessary, lengthy logging */
https://1drv.ms/u/s!AhHF0ZA5fy6Ytx1wgHiB2ommBWTz
Here it is. I keep trying to post them but this thread won't accept.
4341.Logos.log
I can use the tool on my phone fine.
There is another thread reporting issues that may be related to yours. I alerted FL to both threads. Hopefully someone from FL will weigh in
https://community.logos.com/forums/t/178711.aspx
Nothing ever pops up.
Just this blank screen
We are investigating. The web app seems to be working in the meantime. https://app.logos.com/tools/media?layout=one
Adam Borries | Product Manager, Logos desktop application
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I can access the media tool via the tools option in the main menu with no apparent issues. The problem is when I do visual copy within ESV. Nothing happens. I've checked, and my internet is fine. Plus, I can access media readily otherwise. The specific issue is when I try a visual copy.
Also I found this in my log file on the same date I started have this issue:
5226.LogosError.log
This one was from the 8th:
5722.LogosError-2.log
I do not know what these are.
Adam Borries (Faithlife): We are investigating. The web app seems to be working in the meantime. https://app.logos.com/tools/media?layout=one
Here I am on the web app, so not for me apparently:
I can do a Bible verse, but I cannot do a lemma via the web app.
I tried another resource in desktop app. Still nothing. This is using visual copy to make a slide to send to PowerPoint. It will not make a visual copy of the lemma but it will the verse or the English word in the web app. The desktop app does nothing with visual copy. Mobile has limited features still, but from what I can tell the features concerning media work fine according to the app's limitations.
I think it is finally working again!
It is happening again. You will need to fix it again. I am using your original work around in the web app for now and that does for the moment appear to be working.
Can you fix it again?