Bug: Screen freezes when trying to scroll

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This post has 5 Replies | 2 Followers

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John Duffy | Forum Activity | Posted: Wed, Feb 20 2019 4:50 AM

On different tablets I've struggled with the screen freezing when trying to scroll through a few different book resources that I have already downloaded. It regularly freezes for between 5-20 seconds, and then allows me to scroll. It occurs both when I go to the resource which is already open or when I open a new resource. That delay is unacceptable when trying to lead a Bible study. Can this please be noted as a bug and dealt with? Thanks 

Posts 485
John Duffy | Forum Activity | Replied: Wed, Feb 20 2019 5:01 AM

Also, when touching the screen, I end up in an interminable cycle of entering an edit for a note, and touching the screen again and again on white space never gets out of the cycle. Nor does pressing the back button on the device. It is nearly impossible to use it live in front of people. 

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Joe McCune (Faithlife) | Forum Activity | Replied: Wed, Feb 20 2019 2:22 PM

John Duffy:

On different tablets I've struggled with the screen freezing when trying to scroll through a few different book resources that I have already downloaded. 

Hi John, I am sorry to hear that you have had trouble with this.  Do you see an improvement if you remove one of these downloaded books and then download it again?  If so, please do the same for other downloaded books as well.

Posts 266
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Joe McCune (Faithlife) | Forum Activity | Replied: Wed, Feb 20 2019 2:27 PM

John Duffy:

Also, when touching the screen, I end up in an interminable cycle of entering an edit for a note, and touching the screen again and again on white space never gets out of the cycle. Nor does pressing the back button on the device. It is nearly impossible to use it live in front of people. 

This is going to improve in an upcoming version.  If you want to get the benefit now, you can install our Beta version for Android.  Visit the Google Play listing for Logos (https://play.google.com/store/apps/details?id=com.logos.androidlogos&hl=en_US) and click on the join Beta button. iOS users can click this link and download the Testflight app: https://testflight.apple.com/join/ftLCn5d6

Posts 485
John Duffy | Forum Activity | Replied: Sun, Feb 24 2019 3:31 PM

Hi Joe, sorry I didn't see your posts as I didn't get an email about responses. I'll check those asap and get back to you. Thanks 

Posts 485
John Duffy | Forum Activity | Replied: Mon, Feb 25 2019 9:23 AM

Joe McCune (Faithlife):
Hi John, I am sorry to hear that you have had trouble with this.  Do you see an improvement if you remove one of these downloaded books and then download it again?  If so, please do the same for other downloaded books as well.

Hi Joe. That seems to have worked. It's not quite so bad scrolling now. Thanks.

Joe McCune (Faithlife):
This is going to improve in an upcoming version.  If you want to get the benefit now, you can install our Beta version for Android.  Visit the Google Play listing for Logos (https://play.google.com/store/apps/details?id=com.logos.androidlogos&hl=en_US) and click on the join Beta button. iOS users can click this link and download the Testflight app: https://testflight.apple.com/join/ftLCn5d6

I'll try the beta version. Thanks.

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