Visual Copy/Media Tool issue

When selecting a verse, choosing "Visual Copy", clicking "Find Media", then scrolling to the bottom for more images to load, I get the following (see screenshot) without any further images loaded. This has be happening for a long while now, but it wasn't much of a deal. Now, I would like to see the images that are not loading.

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Joe McCune (Faithlife)

When selecting a verse, choosing "Visual Copy", clicking "Find Media", then scrolling to the bottom for more images to load, I get the following (see screenshot) without any further images loaded. This has be happening for a long while now, but it wasn't much of a deal. Now, I would like to see the images that are not loading.

Hi Erwin,

Please do the following:

Please close Logos.
Use these instructions to make sure that Logos is fully up to date. These instructions are usually used to install Logos, but work just fine for getting it up to date as well.
Once Logos opens full screen, look to the upper right. If there is a blue circle with a number inside it, it means that Logos is still updating. Wait for the blue circle to go away. This is an automatic process so there is no need to supervise it, simply leave the computer on and do not turn it off until the blue circle goes away.
Let us know if you need further help with this.

Erwin Stull, Sr.

https://community.logos.com/discussion/comment/1036069#Comment_1036069

When selecting a verse, choosing "Visual Copy", clicking "Find Media", then scrolling to the bottom for more images to load, I get the following (see screenshot) without any further images loaded. This has be happening for a long while now, but it wasn't much of a deal. Now, I would like to see the images that are not loading.

Hi Erwin,

Please do the following:

Please close Logos.

Use these instructions to make sure that Logos is fully up to date. These instructions are usually used to install Logos, but work just fine for getting it up to date as well.

Once Logos opens full screen, look to the upper right. If there is a blue circle with a number inside it, it means that Logos is still updating. Wait for the blue circle to go away. This is an automatic process so there is no need to supervise it, simply leave the computer on and do not turn it off until the blue circle goes away.

Let us know if you need further help with this.

Hi Joe; No change in Visual Copy after the recent upgrade to 8.3 RC 1.

I forgot to mention that I am on Windows 10 Logos 8 (2 machines). I was on Logos 8.3 Beta 4 and just prior to replying, upgraded to Logos 8.3 RC 1 (8.3.0.0018).

The issue is present on both machines.

Observations

Of the 689 image results, only 54 are displayed. Is it possible that there is a server issue preventing the images from being downloaded from Faithlife?

Thanks

Joe McCune (Faithlife)

https://community.logos.com/discussion/comment/1036114#Comment_1036114

Hi Joe; No change in Visual Copy after the recent upgrade to 8.3 RC 1.

Hi Erwin. I am sorry to hear that you are still having trouble with this.

This tool depends on your Internet connection. Do you see an improvement if you move your computer closer to the router, or connect to the Internet using a cable instead of WiFi?

Erwin Stull, Sr.

https://community.logos.com/discussion/comment/1036294#Comment_1036294

Hi Joe; No change in Visual Copy after the recent upgrade to 8.3 RC 1.

Hi Erwin. I am sorry to hear that you are still having trouble with this.

This tool depends on your Internet connection. Do you see an improvement if you move your computer closer to the router, or connect to the Internet using a cable instead of WiFi?

Hi Joe; Our internal network or internet connections speed is not the issue. It has to be either within the Faithlife infrastructure, the servers, or an issue with the software as I see.

Our network: 1G internal CAT-5E ethernet. 400M internet download speed. 10M internet upload speed. 802.11AC WiFi.

The Computers (using Logos): 1. Intel Core i& 860, 8M RAM, 1G Ethernet, 2 high capacity mechanical hard drives. 2. Dell Precision M4800 Laptop with Intel Core i7, 32G RAM, 1G Ethernet, 802.11ac Wifi, 2 SSD.

Logos version 8.3 RC 1 on both machines.

Other devices (irrelevant at this time): 1 iPad 6th Generation, 1 Samsung Galaxy Note 5. Both with Logos mobile apps.

Hope this helps in diagnosing the issue.

Thanks

Mike Binks

https://community.logos.com/discussion/comment/1036317#Comment_1036317

I would post a screen shot but as it would be essentially the same as Erwin's I won't bother :-)

This is a formal 'Me too' post

Joe McCune (Faithlife)

https://community.logos.com/discussion/comment/1036317#Comment_1036317

It has to be either within the Faithlife infrastructure, the servers, or an issue with the software as I see

Please accept my apologies, Erwin, I am now able to reproduce this problem and am writing up a case. Thanks for bringing this to our attention.

Joe McCune (Faithlife)

https://community.logos.com/discussion/comment/1036320#Comment_1036320

This is a formal 'Me too' post

Thanks, Mike, for confirming this. Now I myself can also say 'Me too'.

Erwin Stull, Sr.

https://community.logos.com/discussion/comment/1036328#Comment_1036328

It has to be either within the Faithlife infrastructure, the servers, or an issue with the software as I see

Please accept my apologies, Erwin, I am now able to reproduce this problem and am writing up a case. Thanks for bringing this to our attention.

Thanks, Joe; Looking forward to the fix and viewing the current unviewable images. [:)]

Myke Harbuck

I am experiencing the same issue on 8.3.0.009, running on Mac 10.14.2.

Philana R. Crouch

When selecting a verse, choosing "Visual Copy", clicking "Find Media", then scrolling to the bottom for more images to load, I get the following (see screenshot) without any further images loaded. This has be happening for a long while now, but it wasn't much of a deal. Now, I would like to see the images that are not loading.

This should be working correctly now.

Erwin Stull, Sr.

https://community.logos.com/discussion/comment/1038197#Comment_1038197

When selecting a verse, choosing "Visual Copy", clicking "Find Media", then scrolling to the bottom for more images to load, I get the following (see screenshot) without any further images loaded. This has be happening for a long while now, but it wasn't much of a deal. Now, I would like to see the images that are not loading.

This should be working correctly now.

Hi Philana;

[:D] Yes, it's working great. Wow, so many more images to choose from. [:)]

Thank you very much.