BUG: Morphology Charts provided no results (WIN 8.3 RC 1 (8.3.0.0019))

Page 1 of 1 (13 items)
This post has 12 Replies | 2 Followers

Posts 752
Tim Hensler | Forum Activity | Posted: Mon, Mar 4 2019 6:10 AM

Replication steps:

  1. Looked up the word τέλειος in the Bible Word Study tool.
  2. Clicked on the "Morphology Charts" link
  3. Nothing I clicked on or tried to do provided results.
  4. Same problem with the words λόγος and ἀγάπη

HP Pavilion Laptop PC; Windows 10 Home (64bit); i7-8565U @ 1.80GHz, 1.99GHZ ; 16GB of memory
Samsung Galaxy Tab A 10.1 (SM-T580) tablet; Android v8.1; Wi-Fi only; 16GB of storage; 32GB SD card.

Posts 26529
Forum MVP
MJ. Smith | Forum Activity | Replied: Tue, Mar 5 2019 12:56 AM

Using the stable 8.3 I get results when following your steps. Sorry I can't replicate the problem.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 752
Tim Hensler | Forum Activity | Replied: Tue, Mar 5 2019 8:04 AM

Thank you for testing, MJ. (And thank you for displaying the results - gave me what I was looking for!)

I now have 8.3.0.0020 (beta channel) and it is still acting the same way.

Is this the same version as in the stable channel?

Are my replication steps correct?

HP Pavilion Laptop PC; Windows 10 Home (64bit); i7-8565U @ 1.80GHz, 1.99GHZ ; 16GB of memory
Samsung Galaxy Tab A 10.1 (SM-T580) tablet; Android v8.1; Wi-Fi only; 16GB of storage; 32GB SD card.

Posts 21920
Forum MVP
Graham Criddle | Forum Activity | Replied: Tue, Mar 5 2019 8:15 AM

Tim Hensler:
Is this the same version as in the stable channel?

Yes it is

Tim Hensler:
Are my replication steps correct?

I get the same results as MJ so something is strange.

You seem to show a dialog box after clicking the link in the BWS where you are selecting the lemma in the Morphology charts. That shouldn't actually be necessary, it should open with that lemma selected. Or are you just demonstrating what you did afterwards to try and get things working?

Posts 752
Tim Hensler | Forum Activity | Replied: Tue, Mar 5 2019 9:03 AM

Thank you for testing, Graham.

I right-clicked on the word "mature" in Hebrews 5:14, selected the lemma and then Bible Word Study.

The BWS window opened with τέλειος in the box.  I then clicked on the link "Morphology Charts" and the Morphology Chart window opened with τέλειος in the box. 

The box had no arrow.  When I clicked in the box, the arrow showed up and the grey pop-up under the word. Clicking the arrow nor the pop-up did anything.  When I hover over the grey pop-up it displays the lemma info pop-up.

Log files attached:

5383.Logos Log Files.zip

HP Pavilion Laptop PC; Windows 10 Home (64bit); i7-8565U @ 1.80GHz, 1.99GHZ ; 16GB of memory
Samsung Galaxy Tab A 10.1 (SM-T580) tablet; Android v8.1; Wi-Fi only; 16GB of storage; 32GB SD card.

Posts 752
Tim Hensler | Forum Activity | Replied: Wed, Mar 13 2019 4:54 PM

Hi Faithlife,

I am now on 8.4 Beta 1 (8.4.0.0007) and still have the same problem.

Do I need to re-index something?  Suggestions?

New Logs attached for latest test using the same steps as above on 8.4B1:

1651.Morphology Charts.zip

HP Pavilion Laptop PC; Windows 10 Home (64bit); i7-8565U @ 1.80GHz, 1.99GHZ ; 16GB of memory
Samsung Galaxy Tab A 10.1 (SM-T580) tablet; Android v8.1; Wi-Fi only; 16GB of storage; 32GB SD card.

Posts 2635
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Wed, Mar 13 2019 4:56 PM

Tim Hensler:

Hi Faithlife,

I am now on 8.4 Beta 1 (8.4.0.0007) and still have the same problem.

Do I need to re-index something?  Suggestions?

New Logs attached for latest test using the same steps as above on 8.4B1:

1651.Morphology Charts.zip

Hi Tim,

Try and reindex the specific interactive and see if that fixes things.

Posts 8014
LogosEmployee

Reindexing won't help; don't do it.

If I had to guess, it's probably something like the Morph Charts interactive being initialised with what looks like the same lemma, but from a different analysis, which produces no results. If so, I'm not totally sure how to fix it.

There are a number of known problems with this interactive (just search for previous forum threads for details); I'll pass this new bug report along to the product owner.

Posts 752
Tim Hensler | Forum Activity | Replied: Fri, Mar 15 2019 8:16 PM

Thank you, Bradley.  I didn't re-index anything because I wasn't sure what to re-index.  Now I don't have to ask.

Standing by for the next step or solution.

HP Pavilion Laptop PC; Windows 10 Home (64bit); i7-8565U @ 1.80GHz, 1.99GHZ ; 16GB of memory
Samsung Galaxy Tab A 10.1 (SM-T580) tablet; Android v8.1; Wi-Fi only; 16GB of storage; 32GB SD card.

Posts 752
Tim Hensler | Forum Activity | Replied: Fri, May 31 2019 6:26 PM

Bradley Grainger (Faithlife):
I'll pass this new bug report along to the product owner.

Hi Team Faithlife,

Any update on this?  I still have the same problem in WIN 8.5 (8.5.0.0026).

HP Pavilion Laptop PC; Windows 10 Home (64bit); i7-8565U @ 1.80GHz, 1.99GHZ ; 16GB of memory
Samsung Galaxy Tab A 10.1 (SM-T580) tablet; Android v8.1; Wi-Fi only; 16GB of storage; 32GB SD card.

Posts 8014
LogosEmployee

Sorry, I have no updates on this.

Posts 3
Joel Thorp | Forum Activity | Replied: Sun, Sep 29 2019 11:13 AM

I have the exact same bug as reported above. The bug existed when I was running Logos 7.19. After I installed Logos 8.7 the bug continues.

Posts 8014
LogosEmployee

The bug has been present for a few years (in Logos 7.x and 8.x releases) and has not been fixed yet. Again, I don't have any updates on when a fix might be released.

Page 1 of 1 (13 items) | RSS