Ocassional crash opening layout containing atlas 8.3.0.0020

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Posts 113
Kevin | Forum Activity | Posted: Tue, Mar 5 2019 1:11 PM

It happens when trying to open my bible reading from the home page, however very intermittent. Cannot force the crash.

3286.Logos Log Files.zip

Posts 2278
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Tue, Mar 5 2019 1:52 PM

Hi Kevin,

Do you know what Bible reference you were trying to navigate to? Also what is your prioritized Bible, can you tell me what is in your layout? Also if the crash occurs again can you make sure you grab the entire log folder? It looks like the zip folder only has the crash report.

Posts 113
Kevin | Forum Activity | Replied: Tue, Mar 5 2019 8:53 PM

Hi Philana,

Apologies, I did not have logging enabled, I forgot I reset Windows last week. Anyway I have reenabled it, and it is consistently crashing now trying to open a modified 'Bible Reading Plan' layout which last reference was Exodus 17:1-16. (This is the reference it is also trying to open for today reading)

I can get the layout to open successfully if I first open a copy of the layout which loads to Gen 6:4, and then retry the home page card, however after reopening the whole application a few times it then starts crashing again trying to launch from the home page card.

Bibles (ESV, LEB, LES, LES Alt) and the study bibles and other panels all appear to open ok, with just notes and atlas still blank at the time of the crash. (All linked together). On the times that it does load, I do see the ESV change reference from Ex 17:1-16 to Ex 17:1-7. I do not see it do this the times of the crash, but then the whole layout has not finished loading at crash point so might not be relevant.

Comprehensive logs collected immediately after crash before reopening attached.

2867.Logos Log Files.zip <--Crash from initial load

1830.Logos Log Files - Successful.zip <--Successful from initial load

Thanks

Posts 113
Kevin | Forum Activity | Replied: Mon, Mar 11 2019 12:47 PM

I have some more logs now Philana, not sure if you saw this again. Exo 19 today. I cannot consistently get it to crash or be not crash. Sometimes it works sometimes not.

Cheers

Kevin

6254.Logos.zip

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