Mounce's Basics of Biblical Greek Vocabulary BUG media not available...

LLS:BBGRKVOCABMOUNCE
2013-08-15T17:06:28Z
BBGRKVOCABMOUNCE.logos4

Mounce, William D. Basics of Biblical Greek Vocabulary. Edited by Verlyn D. Verbrugge. Grand Rapids, MI: Zondervan, 2006.

When I try to access this media, I get the generic message:

I have DirectX installed. any suggestions are appreciated.

Find more posts tagged with

Desktop App

Comments

Fred Chapman

Can I assume you are not working offline? If you have confirmed you are online, a logo may help.

I cannot duplicate the problem (i.e. I am able to access the media in that resource)

EDIT: If you have confirmed you are online, are you able to download the media to your computer?

Brent Hoefling

Not working offline. (verified)

I was able to download the media. or at least it seemed to. I opened the panel again after a few minutes and now says "delete downloaded media".

the window still shows the error message above. I tried closing the resource and reopening. still does not work.

I then closed L8 and relaunched, same thing.

tried deleting and redownloading a couple times. same thing.

log files included.

1348.190311Lenovo.zip

also - just noticed. what I am trying to access is the vocabulary, not the video lectures.

Fred Chapman

I see a repeated web cache error but I'm not sure why? Something seems to be blocking your ability to connect to the url where the vocabulary media is stored. I checked on my system and I am able to connect to the vocabulary audio without issue.

Unless someone else chimes in with a solution, I would contact tech support.

One additional thought, if you have security or anti-virus software running, try disabling it and see if you can connect to the media.

Brent Hoefling

i turned off my Mcafee security and AV to try again and still same thing. I am going to call support this morning. Thanks for trying.

Sarel Slabbert

i turned off my Mcafee security and AV to try again and still same thing. I am going to call support this morning. Thanks for trying.

Have you found a solution?

I am having the same problems with the Hebrew Version of Van Pelt and Pratico (see here https://www.logos.com/product/41557/basics-of-biblical-hebrew-vocabulary)

LLS:BBHEBVOCABPRATVP
2013-08-15T17:07:11Z
BBHEBVOCABPRATVP.logos4

Regards, Sarel

PS: Here is my log file 6825.Logos.log

Brent Hoefling

I called customer support yesterday and my ticket was escalated to the next level support.

turns out that it's not just me (for this resource). they were able to duplicate the issue and we even tried at app.logos.com, and it errored there as well. he escalated further and will let me know when they discover whats wrong on their end.

to Sarel - you may want to try app.logos.com as well. the tech I had for my issue said that helps to know if it is something local or on their side.

Sarel Slabbert

I called customer support yesterday and my ticket was escalated to the next level support.

turns out that it's not just me (for this resource). they were able to duplicate the issue and we even tried at app.logos.com, and it errored there as well. he escalated further and will let me know when they discover whats wrong on their end.

to Sarel - you may want to try app.logos.com as well. the tech I had for my issue said that helps to know if it is something local or on their side.

I also tried app.logos.com and it also does not work for me. I do not have the Greek version, only the Hebrew. I do get a different error in app.logos.com

"This media is not yet supported"

[View:http://prntscr.com/mxg9zq:550:0]

For some reason I am not able to insert images into my posts. It just give me a little grey icon. Please click the link above for the screenshot

Brent Hoefling

that's the same I get with the greek. it is probably the same issue.

yay. but also aughghghg. I'll post here when I hear back from them.

but you may want to call customer service too, just to be sure.