I am having flickering issues with transitions into and out of motion graphics in Proclaim. It seems that these issues are not present when transitioning between still images. Tech support has attempted to help, but to no avail. I am in the "April 11 Blank Presentation" and the issues are worse between the Mother's Day and Welcome slides.
Hi Mike,
I can't seem to reproduce this issue on my computer which leads me to believe that this could be a hardware issue on your end. You may need to upgrade your video card.
I also have recently developed this issue. I updated my video card drivers to no avail. I'm wondering if it is an issue with AMD video cards. (We have an AMD Radeon 580) I'm going to try it on an nvidia machine see if I can duplicate the issue.
I have tried our presentation on a different computer running an intel 530 graphics chip, and the same flicker exists. It happens on only some video loops when the loop restart happens and the slide is transitioning at the same time. When the slide is not changing the loop happens seamlessly.
We are noticing the flicker consistently when we use the "Palm Leaves Green" (or White) from Proclaim Pro Media. Being that loop is only 5 seconds long, the problem is very noticeable and hopefully you will be able to reproduce the issue. The two computers I tested are both running windows 10 64bit enterprise edition. One is very high powered in terms of cpu/memory/ssd/gpu and the other was a midrange i3 desktop.
Hope that helps. Let me know if I can do anything else to help isolate the glitch.
Oops. Just to clarify, I Michael Henn, am the same guy who posted from Valley Lutheran Church.
I am experiencing the same issue on three computers. All of them are high powered i7 processors 16GB mem, 512SSD and I even put a gaming graphics card in one of them. Here are the specs on my main presentation computer:
DELL OptiPlex 7050Quad Core i7 6700 3.4Ghz16GB DDR4 RAM512GB SSD Hard DriveNVIDIA GEFORCE GTX 1650 OC 4GB GDDR5 128-Bit GPUWindows 10 Pro
Take a look at this screen capture https://drive.google.com/file/d/1IrZ8JGJMwReyrBKClf5hDRjf_G5CiyMd/view?usp=sharing. Stop the video at 0:31 and 1:03 and notice that the video disappears while the words stay on screen. This is NOT a hardware issue. I have been working with Faithlife Support on this issue for a couple of months and they seem to have lost interest so I am turning to the forums for help. If you find a solution, please let me know!
Hi Craig, I'm on the Proclaim dev team. Sorry for the experience through our support channels. We were made aware of your issue by Support, but it was hard for us to determine that the issue was something in Proclaim. On Windows, Proclaim uses Windows Media Player internally to playback videos, so that is all provided by Microsoft. When a video issue is present, it normally ends up being a mismatch between device drivers and Windows, or something similar, so that is probably why Support gave you that answer.
It appears the issue you are experiencing is that the video blips to black when it loops, is that true? Is that video one you could send me or put in that google drive?
Pardon me if you have already answered some of the question below:
Couple thoughts right now:
Additionally, going to Proclaim > Settings > General and disabling hardware acceleration is a good test. You could disable that and then watch the video again, it may be a little choppy as we are no longer using the GPU, but if the black blip is gone that means it is an issue with graphics card.
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Hello Jordan,
Thank you for your prompt response. I will answer your questions in the order posed.
I hope this information helps. I look forward to finding a solution.
Craig
Hi Craig.
I eventually fixed our issues, which sound just like yours, by updating video codecs. Specifically I installed the K-Lite Codec Pack Full, and doing so fixed all of our flicker issues.
Give it a try and see if it works for you too. (And let us know if it works!) You can get the K-lite codec pack at: https://www.codecguide.com/download_k-lite_codec_pack_full.htm
Hello Michael,
Thank you for the response. I installed the K-Lite Codec Pack Full and rebooted. The video flicker is still present and unchanged. I greatly appreciate your interest in helping find a solution.
Thanks Craig,
When you are able to repro this, are you OnAir and connected to external monitors?
Are you able to reproduce the issue within Preview in Proclaim while not OnAir?
- Jordan
I am able to reproduce the issue while OnAir (connected to external monitor) and while in Preview (not OnAir).
OnAir Example: https://drive.google.com/file/d/1IrZ8JGJMwReyrBKClf5hDRjf_G5CiyMd/view?usp=sharing
Preview Example: https://drive.google.com/file/d/1VqFqPSIOGplm0Y76IDJcpFv-TYUn4Hi4/view?usp=sharing
Thank You!
Hi Craig
We've been using Proclaim for about 4 months now. I've had this problem with evey song we've ever displayed, it drives me mental. We were using SongShow previously and I'd never seen this screen flicker before. Support have just put me onto this forum thread and it seems there are others having the same issues. I've only ever used motion backgrounds from the Media library and they all do it. Some worse than others. Anyway thats my rant. Last night at music practice I turned off the slide transitions in settings for the last song and the flicker stopped. I will leave the transitions off for this Sunday service and see what happens. Let you know how it goes. Regards Jason
Hello Jason,
I had a productive web meeting with Justin from Tech Support last night and we were able to reproduce the problem on his PC which is a huge step toward getting them to fix the issue. I am very hopeful that the development team can now locate the cause and fix it. Let's pray that a patch is released very soon!
That's awesome news. Well done.
For what it's worth, our full practice and service this Sunday worked faultlessly with the slide transitions turned off. No flicker. But we would prefer to be using a fade on slide changes.
Looking forward to a fix also.
Jason
Hi, just an update for you, I am able to see the black flash with a specific presentation on my computer. So far it is not coming from 'Proclaim' code but from the video player provided by Microsoft. After confirming that, I have begun researching ways to avoid the black flicker or perhaps ways to minimize it.
I'll report back here with what I found out! Thanks for you patience
Thank you for the update Jordan. We are anxiously awaiting a solution.
Have a wonderful weekend!
Hello Proclaim Team,
What is the status of this flicker bug fix? I have tried contacting support but I didn't receive a response. Please let us know when we can expect a resolution to this issue as it is extremely distracting to the worship service!
Hello Craig,
Sorry we didn't get back to you on that email. We don't have an update at the moment unfortunately, but we are still looking into it.
Hi,
I seem to be experiencing the same issues - any chance you're close to a fix?